Anyone having problems using II "Community" Function?

[Brogers92026 Member Find all posts View Profile Close Brogers92026]

About a year and a half ago, II started a forum for its members called the Community. It was a pretty good idea and was well received. It was somewhat similar to this forum except that it was more focused on II specific issues at times. They have a documents library that helps the newcomers figure out how to use the II system. It was a professionally run system that was quirky at times and probably less reliable than TS4M (kudos to the people running this forum!! ).

Around December 20th, they implemented a new release of software on Community that wasn't compatible with the Mzinga rules (the people who are hosting their website). So their database started causing a number of problems. Suddenly a few thousand users were notified that someone on their account is using their Community ID (referred to as a screen name) and that they had to change it. Although I didn't change my screen name (I called their tech support) it got changed anyways. I lost my list of "friends", some offline mail, and all of my posts. Then my wife (who never had a screen name was given my new screen name. Grrrr....

Then on Friday Jan 6 (IIRC) the Community forum function further degraded. When I tried to open a posting I get an error that "Community is unavailable....try again later...." Since then, I've been locked out. Apparently there are lots of others that are in the same predicament as I am.

II had told me that on roughly Jan 17 that things would be fixed. Unfortunately they missed that date.

I'm disappointed with II for taking 3 weeks to fix something that should be fixable in a few days. (I have a software background with large systems). I've suggested some work arounds (like deleting my old history and screen name) or assigning a new screen name or even giving me access to a dummy (new) account so that I can access their Community.

Sometimes when I get this frustrated with a company I contact all of the people who are officers of the company. I usually stir things up and things seem to move more quickly. But, I am trying to exercise more patience at this point and give them some time to fix things. But come on folks!! How long does it take if you are REALLY working on it ??

Are any other TS4M members having problems like mine? Were you able to come up with any workaround with their tech support ? Are there any II people (email and/or phone numbers) that may be able to help me???

[Keep Traveling Member Find all posts View Profile Close Keep Traveling]

Why would you use them. I have never seen anything worthwhile there. Much more better info here

[SallyHoover Senior Member Find all posts View Profile Close SallyHoover]

I was asked to change my log on date when they were first having problems but can read/post fine now. I have switched to Chrome for both RCI and II and have better results than with IE.

[Brogers92026 Member Find all posts View Profile Close Brogers92026]

I still can't access I.I. Community

At the time that the problems first occurred, I was hoping that I could retain my screen name. I mean - - this stuff isn't like rocket science. So I did not change my screen name. But then I.I. created a screen name for my wife. Unfortunately, they made my wife's screen name the same as mine. So now - - after 3 weeks, I am still unable to access the Community function. They keep telling me to have patience and that they're working hard to fix the problem. Also, they have given me 3 different dates (a week apart) when they thought the problem would be fixed. Something is wrong when a company can't fix their own web site. Also, something is wrong when they won't respond to my suggestions for a work-around. Come on I.I. - - own up to your problems, invest the time and resources and then fix them !!

[Brogers92026 Member Find all posts View Profile Close Brogers92026]

Interval International Community Problems continue

I can't believe it, but after almost two (2) months I still cannot open anything in the community function. Last I heard, there were 1700 of us who couldn't access the Community. Every time I try to open anything, I gets a message saying "we are unable to access the Community at this time....try later".

I've suggested a number of work arounds (give me a bogus account with a new screen name, close my account and then reopen a new account, add another family member to my profile who has their own screen name, go into the database and change my screen name, etc. etc.).

I would be interested in hearing from others who may still be having similar problems or who found some way to get them to fix the problem.

Has anyone had any luck directing complaints to someone higher up in Interval? If anyone has an email address or phone number of someone who could help, please email me directly. I am considering emailing all of the people whose names show up in their annual report (e.g. Craig Nash, William Harvey, Jeanette Marbert, Marie Lee, etc.). I posted their names here hoping that it might attract their attention if someone does a google search.

Constructive suggestions are welcomed.