ASK Interval International

[philsfan Administrator Find all posts View Profile Close philsfan]

1. There seems to be an inconsistency on the effectiveness of on-going searches, especially during the flexchange period. It seems that ongoing searches don't match during flexchange, either for searches that were put in place prior to flexchange or for a flexchange request. Can you clarify if this is the case or why it seems to happen?

I have had a search active for a couple of months. It matched yesterday for April 15th. Is that within the flexchange period?

I called today to cancel it due to a problem getting that week off from work and I got a hard time. It had been 25 hours since it matched. It has only been 16 hours since they notified me by email. When I set the search up, that date would have been ok but since then, others have scheduled off. I was granted an exception, so nice of them, but I was told I really needed to give them dates that I would travel on without any more exceptions. I cancelled the search, I will just look manually from now on so I don't have to get a lecture in case something else comes up that would stop me from accepting an exchange.

[iianswers Industry Representative Find all posts View Profile Close iianswers]

They were difficult over 25 hours? The system works up to close of business the next day so if you got a match at 10am then you could cancel pretty easily at 10pm the next day. Any agent who won't help you is being difficult and doesn't know the system.

If you run into problems like that then email me between 9 and 5 Eastern and I'll make it work for you.

Hi iianswers,

I was busy with work and some family health issues for about 18 months or so so lost track of II a little bit. I let my II membership expire intentionally and apparently my week expired as while while I was not paying attention.

Can anything be done with it? I was told by a rep that it is more than 3 months so nothing he can do but I figured it does not hurt to get a second opinion.

Technically, you can get it back if you dig your heels in with them, it would cost you a fair bit though, $189.00 for a 1 year extension from the date it ran out, so you might then need to extend it again to make it worth while. The company don't like doing it but it CAN be done. If you really come unstuck just PM me your membership number and I'll see what I can do for you.

[Carolinian Super Moderator Find all posts View Profile Close Carolinian]

Maybe you did not see this question, but I would appreciate your input:

http://www.timeshareforums.com/forum...ing-power.html

[Mongoose Member Find all posts View Profile Close Mongoose]

II vs RCI

As an II employee, what is your opinion on their business ethics and service? How does II compare to RCI? Anyone else have an opinion on which one is a better option for owners when both are available for a TS?

Thanks.

[iianswers Industry Representative Find all posts View Profile Close iianswers]

As an II employee, what is your opinion on their business ethics and service? How does II compare to RCI? Anyone else have an opinion on which one is a better option for owners when both are available for a TS?

Thanks.

I'm here for a reason, clearly someone isn't telling or helping customers get the most out of what they paid for so I'm having to do it intependantly.

I don't know anything about RCI and how the operate.

II's customer service is at a low point due to a lot of things.

They service outside clubs, Diamond, Shell, Surrey Grand Crowne (who have lovely staff by the way,) Peppertree, Calypso Cay, Oyster Bay (very little now) and others so most of their staff are hapless on dealing with regular exchange members. II seem to forget this. The training is a disgrace, it's done through a little computer video thing now instead of being trained by a person. New agents don't know anything and as a result I've had to relieve them of some very irate customers who have calmed down once they get to someone who received proper training.

In the office I'm in, we're short staffed, we can't match the flow of calls and find a lot of agents stressed and don't often find enough time to complete simple admin which in the long term will hinder the customer (making sure comfirmations are printed and sent etc.)

Training has fallen very short so another issue could arise because I expect them to find themselves with someone who lacks the abilities and knowledge to be able to pass on what's needed.

When I started at II the standard was higher and looking after "exchange members" as we call them, as opposed to just "club" was a very high priority, I feel this has slowly decreased. There's some older agents left who still value their exchange customers as number one, a lot of them are processors now so they look after pending requests.

Rant over for now.

[Ridewithme38 Senior Member Find all posts View Profile Close Ridewithme38]

Can you explain Sheraton Priority with Exchanges...i just bought a Gold Plus week at Sheraton Broadway Plantation and before i deposit it i find out as much as i can

[taffy19 Gold Contributor Find all posts View Profile Close taffy19]

Welcome to TS4MS and thank you for sharing your knowledge with us.

Have the Marriott changes made a big difference in locking off units at the MOC or the Lahaina & Napili Villas or anywhere else? It seems to be almost impossible to lock-off a unit there and get a second week. They seem to show up about two weeks before the date of checking in now. It wasn't like that before the new Marriott Destination Club was started.

Would you still recommend doing a request first or not anymore? Thank you for giving your reply on this.

I noticed now that my question didn't get answered. You may have skipped it by accident.

Request first didn't work for us two years on a row so this time I did a deposit over 14 months out and was told that it should match up as I am on the top of the list but we are at 12 months out already. It was a late deposit but she said that it didn't matter. Is this true? The lady was very helpful and had been there a long time. She made many nice exchanges for me that same day. This is the only one pending now.

PS. This is a fixed week/unit so we can deposit 18 months in advance.

[iianswers Industry Representative Find all posts View Profile Close iianswers]

Sorry I totally missed that. Yes, I do recommend a request first. The further out you place the request the higher up the list you will be, there's just some areas that don't come up sadly. II isn't great at getting deposits in that match their demand lately.

@ridewithme, I'll try and find out about Sheraton Priority Exchanges.

[gandalf252002 Senior Member Find all posts View Profile Close gandalf252002]

Points companies

So here's my question, since we are talking about request first / deposit first.

As I am an SVC member and do not "deposit" how does this effect things? I have put in my request for 2014 but wondering how that might be effected.

[iianswers Industry Representative Find all posts View Profile Close iianswers]

The Shell team is very small right now and isn't based in my office so I haven't got any information available unfortunately.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

All I can say is "watch your back."

I had an RCI Inside Guy for awhile, and I know it was awkward for him.

[Ridewithme38 Senior Member Find all posts View Profile Close Ridewithme38]

All I can say is "watch your back."

I had an RCI Inside Guy for awhile, and I know it was awkward for him.

Doesn't SFX and PI already have 'inside' people on this forum? I don't see why it would be any different for II

[scootr5 Senior Member Find all posts View Profile Close scootr5]

Doesn't SFX and PI already have 'inside' people on this forum? I don't see why it would be any different for II

Mark from SFX and the PI rep are doing it expressly on behalf of their employers (I would imagine as part of their job duties). The II rep is not.

[gandalf252002 Senior Member Find all posts View Profile Close gandalf252002]

The difference is in the transparency. Independant companies like SFX and PI have no direct affiliation with particular companies. The people from SFX and PI, I am led to believe have been asked by their respective companies to maintain an active presence here. This individual is doing it of their own free will.

Doesn't SFX and PI already have 'inside' people on this forum? I don't see why it would be any different for II

[iianswers Industry Representative Find all posts View Profile Close iianswers]

Because II aren't all too concerned about people really knowing how to use their product. The lack of concern about customer service on a middle management level would curl your hair.