UGH!!!!!! Interval is driving me crazy today!!!!

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

I was on the phone with II for about 30 minutes this morning, and got nowhere.........

1. I'm having lots of trouble signing in. After signing in, I keep getting directed back to the same sign-in page. They tried changing my password, etc., a number of times. Finally, they said they were having trouble with the system, and they would make a note on my account.

2. The highest department tells me that you need to have a check-in date in order t do a search for Sheraton/Westin. OK, now I've been doing these searches since I got my first Sheraton over two years ago. I have always been able to do a search putting in the date I choose, in order to see what would would be available to me.....Not today!

I ask....Have the rules been changed since yesterday? They tell me no, it's always been that way. I say....it has not. I've been doing this for two years. We proceed to argue the point for a few minutes, and I finally have had enough. They won't let me speak to anyone else. They don't transfer calls.

Is anyone else having log-in problems? And can you still do searches without actually having deposited your unit? Please let me know.

[Spence Super Moderator Find all posts View Profile Close Spence]

I was on the phone with II for about 30 minutes this morning, and got nowhere.........

1. I'm having lots of trouble signing in. After signing in, I keep getting directed back to the same sign-in page. They tried changing my password, etc., a number of times. Finally, they said they were having trouble with the system, and they would make a note on my account.

2. The highest department tells me that you need to have a check-in date in order t do a search for Sheraton/Westin. OK, now I've been doing these searches since I got my first Sheraton over two years ago. I have always been able to do a search putting in the date I choose, in order to see what would would be available to me.....Not today!

I ask....Have the rules been changed since yesterday? They tell me no, it's always been that way. I say....it has not. I've been doing this for two years. We proceed to argue the point for a few minutes, and I finally have had enough. They won't let me speak to anyone else. They don't transfer calls.

Is anyone else having log-in problems? And can you still do searches without actually having deposited your unit? Please let me know.

Yesterday, most times I clicked on the 'exchange' tab it took me back to sign-in.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Well that explains why the RCI Ex-ops were up first today. Thought you actually had too much fun last night and slept in.

Sorry you are having such trouble. It's usually me.

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Sounds like the 3rd-stringers are on over this holiday period.

When that WSJ was available yesterday, I was told by one guide that he could not see it on his supervisor's screen, but that I would be able to see it with my Hyatt if it became available again (which it did as I found out from TS4Ms). When I called back and spoke to another person, she said that it was available, but that I could not get it with a Hyatt. Aaarrgh.

I'm glad that Pat/GrayFal got it (me -----> )

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Well that explains why the RCI Ex-ops were up first today. Thought you actually had too much fun last night and slept in.

Sorry you are having such trouble. It's usually me.

Yeah, this has been going on all morning. It's extremely frustrating. Especially when the people who work in the "highest department" don't know their own rules. And, are giving you attitude, to boot. Grrrrrrrr

What a difference dealing with the people in II that are outside of the Marriott/Westin department. Sheesh!

BTW.....You're right Lawren. On top of everything else, I have a bit of a hang-over. Who the heck needs this this morning.

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Hey Angie, take today off.

You do so much for all of us.

Nurse that hangover with a bit o' the hair o' the dog !

Happy New Year.!

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

Sounds like the 3rd-stringers are on over this holiday period.

Maybe that's it. They have all the dummies working this weekend.

I'm totally exhausted from dealing with them. Thank God DH has been bringing me coffee, as I've been battling it out with them.

[ronandjoan Senior Member Find all posts View Profile Close ronandjoan]

[QUOTE] UGH!!!!!! Interval is driving me crazy today!!!! [QUOTE]

And every day! I do not like to call them!

even worse, when they are busy, the message says, Thanks for calling and goodbye -- and you are OFF!

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Sounds like the 3rd-stringers are on over this holiday period.

When that WSJ was available yesterday, I was told by one guide that he could not see it on his supervisor's screen, but that I would be able to see it with my Hyatt if it became available again (which it did as I found out from TS4Ms). When I called back and spoke to another person, she said that it was available, but that I could not get it with a Hyatt. Aaarrgh.

I'm glad that Pat/GrayFal got it (me -----> )

Is there going to be daily from now until October????
What about Venice ????? The Crane ???? Harborside ??????

There is going to be No LIVING with her until I go



Beags, check your PMs

[CarolF Senior Member Find all posts View Profile Close CarolF]

Is anyone else having log-in problems? And can you still do searches without actually having deposited your unit? Please let me know.

I've had log-in problems for the last 2 days. I can do searches without depositing my points. A regular problem I have is that on the first search the screen will show (for example) 36 listings over 4 pages. If I view the pages in order (ie page 1 then page 2) on page 2 the total shows 11 listings and the last 2 pages are gone . To avoid this problem I have to read the pages in this order 1, 4, 3, 2. Go figure

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

I've had log-in problems for the last 2 days. I can do searches without depositing my points. A regular problem I have is that on the first search the screen will show (for example) 36 listings over 4 pages. If I view the pages in order (ie page 1 then page 2) on page 2 the total shows 11 listings and the last 2 pages are gone . To avoid this problem I have to read the pages in this order 1, 4, 3, 2. Go figure

Yeah, II can be wacky with their search engine. You get to know how to work around the glitches.

Hopefully, they will get their act together, and fix their site. It has been extremely frustrating, and their employees can sometimes make matters even worse........You can't search without depositing your unit. Sheesh!

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Is there going to be daily from now until October????
What about Venice ????? The Crane ???? Harborside ??????

There is going to be No LIVING with her until I go



Beags, check your PMs

Yes, yes, yes !!! I want them ALL !!!!!

(with a Snidely Whiplash laugh here...........)

Guess I'll have to change GrayFal's confirmation to a guest certificate in my name.

[StressCadet Senior Member Find all posts View Profile Close StressCadet]

Yesterday, most times I clicked on the 'exchange' tab it took me back to sign-in.

I get this too at times. When that happens I usually click on exchange from the right side where it comes up in the Orange box....it might take a couple of tries as the box will also say Getaways or that banking promo...but once it says "Exchange is the variety of Life" click and you are in. Hope this helps.