II and editing pending requests messes up order

[Denise Senior Member Find all posts View Profile Close Denise]

I did a simple date change on my pending requests and all looked fine on the confirmation page.

When I went back to view my requests, I found that the system had thrown out all my weeks and dates and left me with two out of seven resorts and the wrong timeframes. I had to call II and spent 15 minutes on hold until a rep came on who had to add the resorts and dates again. This is the second time that my edits to pending requests were butchered. Does this happen all the time, or am I just really incredibly unlucky? I'm 2 for 2.....

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

So far, that hasn't happened to me, but I haven't played with any request, lately.

[Denise Senior Member Find all posts View Profile Close Denise]

So far, that hasn't happened to me, but I haven't played with any request, lately.

Thanks. I think I just have really bad luck. Next time, I will call to revise a request.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

For some reason, I also have dfficulty doing this online...I try and then end up calling!

[Denise Senior Member Find all posts View Profile Close Denise]

For some reason, I also have dfficulty doing this online...I try and then end up calling!

Oh good, it's not just me . I can place a request and pay online without a problem. Editing is where it destroys my requests.

[eal Senior Member Find all posts View Profile Close eal]

I am always able to enter my first version of an exchange request online. but I have never been able to make changes to it online. Recently I called II and made the changes on the phone with a VC, but the changes never showed online. I had to call the next day and do it all over again. I didn't let her off the phone until I could see my changes online.

How difficult can this be???

[Twinkstarr Member Find all posts View Profile Close Twinkstarr]

Oh good, it's not just me . I can place a request and pay online without a problem. Editing is where it destroys my requests.

I though it was just me! I edited my first request and it totally messed the whole thing up. I think I went to include more weeks in my request and it basically I tossed out all but one resort.

Thanks for the advice, if I put another in I'll just call to make any changes.

[ArtsieAng Super Moderator Find all posts View Profile Close ArtsieAng]

I though it was just me! I edited my first request and it totally messed the whole thing up. I think I went to include more weeks in my request and it basically I tossed out all but one resort.

Thanks for the advice, if I put another in I'll just call to make any changes.

As long as you're not removing any resorts, or dates, you can leave your original request in place, and do another request. Even if you're additional request is for the same resort, doesn't matter.

If I don't need to remove anything, I always leave my request, as is, and just do another request adding more dates, resorts, etc. This way, you don't take any unnecessary chances.