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RCI does not allow you to use an existing credit in your account for online transactions. I have batted that problem around with them since it began . . . that would be 12 years now. 
Rather than figuring out a way to let you do that, they prefer to make you call in in order to use existing credits.
Then, when they decided to charge $25 more for exchanges through a Guide, that created another problem in that it forces you to waste credit, say Member Dollars earned via the RCI Elite Rewards credit card. So, they decided to let you have exchanges for the same as the online fee if you have to call in because you want to use the credit. (Some Guides do not seem to know that and tell you you have to pay the higher fee, period.)
The problem is that they will not allow Guides to discount an exchange fee to the online rate, so they have to give you another credit ($25), which, of course, you will have to call in to use. They do that by giving you a $25 coupon. (By the way, you can see coupons when you check your account online but you cannot see other credits, like Member Dollars.)
I have received from Feedback various versions of how Guides are supposed to handle this. As of my last transaction, last week, I accepted the fact that I will have to perpetually have a $25 coupon carry forward for my next transaction, have the Guide use it, and then issue another $25 coupon to carry forward.
However, this just arrived, the version du jour, of how Guides should handle this:
If you have to call in, they will use your member dollars, plus post a coupon for $25 which the system will use (both) for that transaction. Therefore, you will only pay $164.
That is not how it worked last week.
Wouldn't it be easier just to let you use existing credit for online transactions?
Rather than figuring out a way to let you do that, they prefer to make you call in in order to use existing credits.
Then, when they decided to charge $25 more for exchanges through a Guide, that created another problem in that it forces you to waste credit, say Member Dollars earned via the RCI Elite Rewards credit card. So, they decided to let you have exchanges for the same as the online fee if you have to call in because you want to use the credit. (Some Guides do not seem to know that and tell you you have to pay the higher fee, period.)
The problem is that they will not allow Guides to discount an exchange fee to the online rate, so they have to give you another credit ($25), which, of course, you will have to call in to use. They do that by giving you a $25 coupon. (By the way, you can see coupons when you check your account online but you cannot see other credits, like Member Dollars.)
I have received from Feedback various versions of how Guides are supposed to handle this. As of my last transaction, last week, I accepted the fact that I will have to perpetually have a $25 coupon carry forward for my next transaction, have the Guide use it, and then issue another $25 coupon to carry forward.
However, this just arrived, the version du jour, of how Guides should handle this:
If you have to call in, they will use your member dollars, plus post a coupon for $25 which the system will use (both) for that transaction. Therefore, you will only pay $164.
That is not how it worked last week.
Wouldn't it be easier just to let you use existing credit for online transactions?
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