After years of being asked to do this . . .
Hello,
Thank you for your e-mail.
We can certainly understand your concern and our Technical Staff worked
diligently to enable members with Member Reward Dollars (MRD) posted to
their accounts to use these credits. With a recent upgrade, we are
pleased to let you know that this was made possible. When confirming a
vacation online, members will now have the option to use their MRDs
during the payment process. I regret if you were told otherwise.
In addition to your MRDs, I note you also have a $20 coupon posted to
your account. Although members can choose to use their MRDs or not,
coupons and any exchange balances posted to the account will
automatically be used. This is helpful as coupons expire but MRDs do
not.
Kind Regards,
Customer Communications Specialist
RCI North America
Hello,
Thank you for your e-mail.
We can certainly understand your concern and our Technical Staff worked
diligently to enable members with Member Reward Dollars (MRD) posted to
their accounts to use these credits. With a recent upgrade, we are
pleased to let you know that this was made possible. When confirming a
vacation online, members will now have the option to use their MRDs
during the payment process. I regret if you were told otherwise.
In addition to your MRDs, I note you also have a $20 coupon posted to
your account. Although members can choose to use their MRDs or not,
coupons and any exchange balances posted to the account will
automatically be used. This is helpful as coupons expire but MRDs do
not.
Kind Regards,
Customer Communications Specialist
RCI North America
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