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Just got off the phone with RCI tech support. RCI Weeks is down for BOTH reps and us little people. Anticipated to be back up for noon-ish.
Issues started last night apparently. At least they did for me. I have a week on hold and went online to confirm it. Error message said had trade power issue. Huh? It's already on hold! Anyway, tried online several times, gave up and called RCI. It was after hours of course so tried to confirm using the automated system (didn't even know that was an option!) - didn't work. Then tried to extend the hold (another option I didn't know existed) and that failed too. So I screen printed everything and went to bed.
This morning I tried to confirm online. No dice. Did a search and there was an identical week sitting online. Tried to get that istsead but ...nope. Called RCI, got a rep who said everything is down for them too but he'd transfer me to tech support in case my issue was unrelated to their other issues.
Tech support was able to confirm the hold, and it shows in my account, but for MORE trade power (confirmed at 8 vs. 7 on the hold). Huh? I said that even though it was "only" one credit higher I desperately need that credit as it's the credit that will allow me to extend 14 other credits that expire at the end of this month. He understood so tried to back out the transaction. He has seen that it was held for 7. When he tried to re-do the hold trade power jumped to 17! Then he backed out and re-did it several times and he told me that the trade power was jumping all over the place.
At the end he placed the unit on hold (although my account says it's still confirmed at TP 8) and he'll call me after the system is fixed (hahahaha!) and we'll straighten it out then.
So... all the wonderful sightings and such are not able to be really acted upon right now. And if you have anything in your account on hold, I strongly suggest screen printing it in case you need proof later on.
Issues started last night apparently. At least they did for me. I have a week on hold and went online to confirm it. Error message said had trade power issue. Huh? It's already on hold! Anyway, tried online several times, gave up and called RCI. It was after hours of course so tried to confirm using the automated system (didn't even know that was an option!) - didn't work. Then tried to extend the hold (another option I didn't know existed) and that failed too. So I screen printed everything and went to bed.
This morning I tried to confirm online. No dice. Did a search and there was an identical week sitting online. Tried to get that istsead but ...nope. Called RCI, got a rep who said everything is down for them too but he'd transfer me to tech support in case my issue was unrelated to their other issues.
Tech support was able to confirm the hold, and it shows in my account, but for MORE trade power (confirmed at 8 vs. 7 on the hold). Huh? I said that even though it was "only" one credit higher I desperately need that credit as it's the credit that will allow me to extend 14 other credits that expire at the end of this month. He understood so tried to back out the transaction. He has seen that it was held for 7. When he tried to re-do the hold trade power jumped to 17! Then he backed out and re-did it several times and he told me that the trade power was jumping all over the place.
At the end he placed the unit on hold (although my account says it's still confirmed at TP 8) and he'll call me after the system is fixed (hahahaha!) and we'll straighten it out then.
So... all the wonderful sightings and such are not able to be really acted upon right now. And if you have anything in your account on hold, I strongly suggest screen printing it in case you need proof later on.
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