Numbers currently required for RCI award status

[Carolinian Super Moderator Find all posts View Profile Close Carolinian]

Here is a chart for the numbers from the RCI comment cards that are currently required in the North American market for a resort to be given award status - Gold Crown Silver Crown, and Hospitality:

http://robinsonandgordon.com/RCIThresh.pdf

These are average numbers over an annual period from the comment cards sent back to RCI by exchangers. For Hospitality and Silver Crown, it is pure numbers. If they meet the treshhold in all of the five required categories they are awarded the status. RCI does not visit the resort for any inspection for that purpose. They just look at comment card averages. For Gold Crown, there is an additional set of mix and match requirements which are not that hard to meet if you have the required comment card numbers, and for GC RCI does visit to make sure the mix and match requirements claimed are actually there.

Those who put great stock in award status should look closely at what the five categories are that determine award status; resort hospitality, check in and check out, resort maintenance, unit maintenance, and housekeeping.

These comment card categories are NOT considered: unit quality, unit amenities, resort amenities. Some are under the illusion that those are the very things award status is about, but in fact they are not even considered.

I wonder if any members have access to the required numbers in other markets such as Europe or Australia?

[mrspigdoc Member Find all posts View Profile Close mrspigdoc]

Even though the unit quality is not directly measured, I am sure people who have slept in very uncomfortable beds for a week or weekend are not going to give high numbers. If my overall impression of my stay wasn't that great, I likely wouldn't give high marks to any of the categories.
Teresa

[wackymother Senior Member Find all posts View Profile Close wackymother]

We go to one resort that is extremely rundown, and I just noticed it has a Hospitality award. The ladies at the front desk are very nice and helpful, and check-in and check-out are speedy because it's a small place, but...it's really kind of a dump.

[Carolinian Super Moderator Find all posts View Profile Close Carolinian]

Even though the unit quality is not directly measured, I am sure people who have slept in very uncomfortable beds for a week or weekend are not going to give high numbers. If my overall impression of my stay wasn't that great, I likely wouldn't give high marks to any of the categories.
Teresa

Well, unit quality IS measured. It is one of the categories on the comment card that exchangers return to RCI. Since they have a specific place they can barbeque a resort for that specifically, it is much less likely that an exchanger unhappy about that would carry that over into their responses on other specific issues. Even though RCI computes responses on unit quality and reports them to the resorts, that category is not part of the qualifications for award status. When I was first elected to my HOA board, unit quality WAS one of the categories that counted toward award status, but 8 or 9 years ago RCI deleted in from award status consideration.