Did RCI change their hold window?

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

I clearly remember having until the NEXT business day to confirm or release a held vacation.

Put something on hold very early this morning and was given until close of business today to confirm or it would be auto-released.

Granted it's been a while since I held anything but when did this go into effect?

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Yeah, it's always been 24 hours . . . until the next day sometime.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Yeah, it's always been 24 hours . . . until the next day sometime.

I guess I don't remember back to the days when the good stuff came in at 3am. I always thought it was the next day.

[odaddy Gold Contributor Find all posts View Profile Close odaddy]

Its always been the next business day, you are right, anything after midnight was held almost 2 days, I have not put a hold on recently, not sure if its changed

[SallyHoover Senior Member Find all posts View Profile Close SallyHoover]

I think I remember seeing that Disney could only be held until midnight day of and holds can't extend into the last 14 days before the exchange. I don't remember ever seeing other exceptions to day after.

[bnoble Senior Member Find all posts View Profile Close bnoble]

I think the Disney exception was only rentals, not exchanges. I know I've held exchanges into the next business day in the past.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

I searched the question on their website and could not find an answer.

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

I guess I don't remember back to the days when the good stuff came in at 3am. I always thought it was the next day.

It still is the end of the next business day. So if you're put something on hold at 3AM, you still have until midnight of the next day. That hasn't changed.

[jlwquilter Senior Member Find all posts View Profile Close jlwquilter]

RCI changed the wording to end of the same day a few months ago. I was doing alot of searching then and noticed it.

That said, so far all my hold have indeed lasted until the end of the NEXT business day - and sometimes for longer than that. They could be transitioning to the short hold times... put the words in place to get us thinking to make decisions quicker and then actually start enforcing it later on. Kind of like Disney with the FastPasses now.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

When I was searching for an answer on their site, I was thinking abiout putting something on Hold, to see what it says now, but I don't trust their site enough to do that. I don't wanna get stuck with something I don't want, just to get a question answered.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

An Ongoing Search Is Just Like Going Out to Dinner! - RCI.com and Product Updates | RCI

"You also control whether a match 'auto-confirms' for you, or if you'd rather have us just hold it (until midnight EST the next business day) . . . "

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

When a unit is placed on hold, it will be held until the end of
business the following day. "End of business" corresponds with the Call
Center hours listed below.

Call Center hours:
? Monday through Friday from 8 a.m. to 8 p.m., local time
? Saturday and Sunday from 8 a.m. to 5 p.m., local time

Call Center hours are based on local times for RCI subscribing members
in the Continental United States, Western Canada and Central Canada. For
members in Hawaii and Alaska, Call Center hours are based on Pacific
Time. For members in the Caribbean and Atlantic Canada, Call Center
hours are based on Eastern Time.

The Call Center is closed on most major U.S. holidays.

Kind Regards,

Customer Communications Specialist
RCI North America

So, when you stop and think about that, and day you place the Hold, it could mean different things, didn't on what mean means.

[Marti Super Moderator Find all posts View Profile Close Marti]

RCI cancellation policy!


From RCI`s website

I acknowledge that I have read and agree to the terms and conditions
stated in the Urgent Information

Confirm Now!

The RCI cancellation policy provides a grace period for this vacation.
A hold is only available for travel dates 15 days or more in advance.

[norm Moderator Find all posts View Profile Close norm]

I don't know if this is typical, but I recently had an ongoing search match and the potential exchange had a 3 day hold.

This does make sense and gives RCI the chance to notify the member that the search matched. The unit that matched was off 1 day from my requested exchange window so it wasn't an exact match, which might have an impact on the hold duration.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Put something on hold early this morning. They have definitely changed the confirmation window.

Default Message feedback@RCI.com.


Thank you for visiting RCI.com.We are pleased to hold the following vacation until 17-MAY-2012:

Resort ID: wxyz
Resort Name: Sunny and Warm Resort
Check-IN: Friday, 12/06/2013
Check-Out: Friday, 12/13/2013
Unit Type: 2 Bedroom
Max Occ/Privacy: 6/6
Kitchen: F

There are two ways to confirm or release this vacation:

Log on to RCI.com, click the "My Account" tab, click "Vacation Plans", click "On Hold", and then follow the outlined steps.
Contact an RCI vacation guide at 1-317-805-8000 or 1-800-338-7777.

If you do not confirm this vacation by close of business on 17-MAY-2012, it will be made available to another RCI Member.