RCI.com. (Closed) Now Back Online

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

It can be difficult to read your mind.

As it was difficult for me to figure out why I link to the same thread.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Once I got past the new start page, and the new page after login, which shows your account information without having to open anything like before, and got to the search pages, everything appears to be the same. (at first run-through)

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Well, it's no longer showing available units in date order. Fabulous. Not.

[mkarizona Member Find all posts View Profile Close mkarizona]

I can see the Exchange Trading Power without putting a Hold on the unit! That is a definite win.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

I can see the Exchange Trading Power without putting a Hold on the unit! That is a definite win.

You couldn't do that before? I could. Or are you in Points?

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

NOT GOOD!!!

One of my confirmed reservations has disappeared! The Reserve at Summer Bay, new 3 bedroom pool house is no longer in my account. I was really looking forward to this exchange and will be very ticked off if this doesn't get fixed. Instead, there is a one bedroom Star Island for the following day on hold.

Not good at all!! Fingers crossed.

Check your reservations!!!

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

I found the reservation. It is under my vacation history and is listed as CANCELLED!!

I am sick, just sick.

I am getting on a plane tomorrow heading for a different vacation and don't have much time to get this fixed. I have a very bad feeling about this ...



This was confirmed in October. Air reservations have long been made. And I should probably add it is for Easter week.

[Nancy Platinum Contributor Find all posts View Profile Close Nancy]

I would be very upset. I have 4 confirmed and rechecked mine and they are all fine.

Nancy

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

NOT GOOD!!!

One of my confirmed reservations has disappeared! The Reserve at Summer Bay, new 3 bedroom pool house is no longer in my account. I was really looking forward to this exchange and will be very ticked off if this doesn't get fixed. Instead, there is a one bedroom Star Island for the following day on hold.

Not good at all!! Fingers crossed.

Check your reservations!!!

UGH. We really should all continue to kill the trees and print our RCI reservations. Not that that would have helped you if they manufactured a cancelation. I expect it will take some time to sort it out, i'm sure their phones are jammed. I would suggest that you forward the confirmation email to customer service, if you have the email, along with your flight info, and get in line. Hopefully in the end they will fix it, fingers crossed!

[bellesgirl Senior Member Find all posts View Profile Close bellesgirl]

UGH. We really should all continue to kill the trees and print our RCI reservations. Not that that would have helped you if they manufactured a cancelation. I expect it will take some time to sort it out, i'm sure their phones are jammed. I would suggest that you forward the confirmation email to customer service, if you have the email, along with your flight info, and get in line. Hopefully in the end they will fix it, fingers crossed!

It is a bit late now, but you could have saved your confirmations on your computer - no need to kill the trees. You can even print a screen and save that.

But I agree that the best way to handle catwgirl's problem is to forward all documentation to RCI's customer service or talk to tech support (if you can get through). I would not bother with any front line vacation guides. BTW catwgirl, what does it show as the date of the cancellation?

[mkarizona Member Find all posts View Profile Close mkarizona]

You couldn't do that before? I could. Or are you in Points?

No I am in Weeks. I normally use Chrome but I also tried Firefox and was even desperate enough to try Internet Explorer. That column has been blank at least since the previous "update." Once I found a work around it wasn't worth the time to try and get it fixed. Next I want to see if I can do an ongoing search with out using Internet Explorer.

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

I have my confirmation in print. It was confirmed October 3 and was cancelled on March 7. I am on hold with RCI. A supervisor is supposedly working on it. I don't want to be a brat, but I really want that particular resort, and not a substitution.

It is a bit late now, but you could have saved your confirmations on your computer - no need to kill the trees. You can even print a screen and save that.

But I agree that the best way to handle catwgirl's problem is to forward all documentation to RCI's customer service or talk to tech support (if you can get through). I would not bother with any front line vacation guides. BTW catwgirl, what does it show as the date of the cancellation?

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

I have my confirmation in print. It was confirmed October 3 and was cancelled on March 7. I am on hold with RCI. A supervisor is supposedly working on it. I don't want to be a brat, but I really want that particular resort, and not a substitution.

The date on the cancelation bodes well in confirming it was their screwup. Good luck.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

No I am in Weeks. I normally use Chrome but I also tried Firefox and was even desperate enough to try Internet Explorer. That column has been blank at least since the previous "update." Once I found a work around it wasn't worth the time to try and get it fixed. Next I want to see if I can do an ongoing search with out using Internet Explorer.

I use Safari and have never had a problem seeing the tpu's for available weeks. Other problems, yes, but it wouldn't be RCI without significant bugs.

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

Well phoo! Apparently, RCI deposited the model unit for the Reserve and I have been booted out of it. It had nothing to do with the upgrade.

They gave me a unit for the same date at the Houses of Summer Bay. Still nice, but I was really looking forward to the Reserve. They also refunded my exchange fee and points, so I can't complain too much. Just really disappointed.