Ugh ! Just got this letter today from RCI. Says that effective immediately, no lounge access at Hilton Club NY for exchangers?! I am sad . I have only ever stayed there once (thanks for sharing your exchange with me, Pat!), and loved the lounge access. It was a great place to hang out before starting a busy day, and a relaxing place at unwind at the end of the day. Did anyone else get this email?! Any chance the resort will change its mind before October?!
Dear RCI Member:
We have some important information to share concerning your upcoming vacation to The Hilton Club of New York in New York.
The staff at The Hilton Club of New York advised us that effective immediately, the Guest Lounge is unavailable to exchange guests.
We realize this may have an impact on your vacation and wanted to inform you of this situation in advance. Since availability is limited in the area you confirmed, we encourage you to retain your vacation. Should you decide to cancel your stay, our standard cancellation guidelines will apply.
If you have questions, please contact our Member Services at (800) 338-7777. RCI Guides are available Monday through Friday from 8 a.m. to 8 p.m., local time and Saturday from 8 a.m. to 5 p.m., local time. Call Center hours are based on local times for RCI subscribing members in the Continental United States, Western Canada and Central Canada. For members in Hawaii and Alaska, Call Center hours are based on Pacific Time. For members in the Caribbean and Atlantic Canada, Call Center hours are based on Eastern Time. The Call Center is closed on most major U.S. holidays.
We apologize for any inconvenience and look forward to providing you with quality vacations in the years to come.
Sincerely,
RCI Customer Service
Dear RCI Member:
We have some important information to share concerning your upcoming vacation to The Hilton Club of New York in New York.
The staff at The Hilton Club of New York advised us that effective immediately, the Guest Lounge is unavailable to exchange guests.
We realize this may have an impact on your vacation and wanted to inform you of this situation in advance. Since availability is limited in the area you confirmed, we encourage you to retain your vacation. Should you decide to cancel your stay, our standard cancellation guidelines will apply.
If you have questions, please contact our Member Services at (800) 338-7777. RCI Guides are available Monday through Friday from 8 a.m. to 8 p.m., local time and Saturday from 8 a.m. to 5 p.m., local time. Call Center hours are based on local times for RCI subscribing members in the Continental United States, Western Canada and Central Canada. For members in Hawaii and Alaska, Call Center hours are based on Pacific Time. For members in the Caribbean and Atlantic Canada, Call Center hours are based on Eastern Time. The Call Center is closed on most major U.S. holidays.
We apologize for any inconvenience and look forward to providing you with quality vacations in the years to come.
Sincerely,
RCI Customer Service
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