Anyone else lose their ongoing searches this morning?

[tennisWalt Super Moderator Find all posts View Profile Close tennisWalt]

My Search and Week Are Gone Too!!!!!

Why are the RCI Software Tech so bad?

Walt

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Lawren, were any of those weeks you saw in Sicily? Ugh!

If they were don't you think you would have known it by now?

I get to cancel my RCI membership when I get home from my last exchange in September.

[kennyw Senior Member Find all posts View Profile Close kennyw]

Still gone

Mine are still gone this morning. Does anyone have theirs back yet?

[Luanne Senior Member Find all posts View Profile Close Luanne]

Nope, mine is still gone as well.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

still 'working on it'

I called this morning to make sure the searches are still in their system. Seems they are, I had the VG read my searches to me...

[jojotravel Member Find all posts View Profile Close jojotravel]

Both of my ongoing searches are missing, too

Sure would be nice to reappear as "on hold".........I know, I know, I must have stepped into lala land for a sec there

[katiemack Super Moderator Find all posts View Profile Close katiemack]

My ongoing search is not showing either....

Now I am suspicious.... a few hours of "disappearing" would be a glitch....this seems like something else is going on....didn't they just adjust something on the Points side, offering new ways to use points and using fewer points within the year for places.....why do they need to pull ongoing searches off the line....seems like the "benefit" to them is that we lose the ability to search with that ongoing search ourselves when we are online...now why would they want to limit our ability to do a search right now, at the start of the summer season? Hmmmm...sounds familiar....hmmm...didn't something like this happen before....

[SciTchr Member Find all posts View Profile Close SciTchr]

I lost mine too...

and I was searching with my only 3 bedroom unit.

[katiemack Super Moderator Find all posts View Profile Close katiemack]

and I was searching with my only 3 bedroom unit.

Ouch! That hurts!

[Ann-Marie Senior Member Find all posts View Profile Close Ann-Marie]

What is annoying me is the chance to modify the search just to see what else might come up.
Also, what if an enchange comes through. Are they going to call us. If they put the unit on hold, we won't even know it.
I'm sending tech a nasty gram email.

Edited to add: This is my response from RCI "Because of a substantial backlog of e-mails, a response could take
several days. We apologize for the inconvenience. Please be assured
that we will respond as quickly as we can. ". Now isn't that a joke!

[katiemack Super Moderator Find all posts View Profile Close katiemack]

Yes, Ann-Marie, having no access to the search is a major pain! And of course we cannot rely on RCI to call us about a match, as the history there is tainted with problems. So if a unit hits, how will we know?

And call a VG, only to be harrassed about renewing....I don't think so.

I guess we will just chalk this up to the most inept IT team ever hired by a major corporation....again.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Shocked and Awed, that it took them only 3 full days to come up with posting this on the site. I feel so much better that Teams are working to resolve the problem. NOT.


"Due to a technical issue, Current ongoing web searches are temporarily unavailable. This is a web-display problem only; please be assured that your search remains in effect. Teams are working to resolve the problem. Should you need assistance please call an RCI Vacation Guide at 1-800-338-7777."

[katiemack Super Moderator Find all posts View Profile Close katiemack]

Clever of them to keep us offline, unable to use our ongoing searches during this critical pre-summer warmup! I find this so suspicious, and I don't buy their excuse....I wonder if it is a way for them to use our weeks in some beta test for their own purpose.

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Looks like a case for Madge !

[philsfan Administrator Find all posts View Profile Close philsfan]

This morning, the week I was using to search has re-appeared back in my 'Available Weeks' list under the 'Exchange Your Week' tab. Does that mean my search was cancelled?