Question and Answer from RCI

[tennisWalt Super Moderator Find all posts View Profile Close tennisWalt]

When a person has an on-search and a match is made, you place that
resort on hold.

Why is it not possible for you to Email the Exchanger that a resort has
been place on hold if you have their Email address?

When I do an on-line release you are able to send an email telling me I released that resort's hold.





Hello,

Thank you for your e-mail.

Your ongoing exchange request is assigned a Contact Date automatically
when it is initiated. We will contact you by mail or telephone to
advise of any matches or to discuss your request. If you contact us
prior to the scheduled Contact Date (or view the request online), the
request will be assigned a new Contact Date, based upon the fact that
contact was already made.

Currently, we do not have a way for our mainframe database system to
communicate with another system that would prompt an e-mail to be sent
when a unit matches an ongoing search. However, we do have an automated
dialer system in place that does recognize request matches. The RCI
Express Line, 877/225-5724, is available 24/7 to advise you about the
status of your request.

Please be assured we will make every effort to contact you should we
receive a match to your request. However, until a system can be
developed to contact you by e-mail, please continue to check the status
of your request online or call the RCI Express Line.

Kind Regards,

Andrea Cambridge
Customer Communications Specialist
RCI North America

Question for the Timeshare Forums computer experts:

Does their answer make sense?

Walt

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

Mainframes don't do email and are not internet-aware.

It makes sense.

[tennisWalt Super Moderator Find all posts View Profile Close tennisWalt]

What about release Email?

Mainframes don't do email and are not internet-aware.

It makes sense.

Yet, when I did an on-line release I got an Email within a minute of the release.

Walt

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

Yet, when I did an on-line release I got an Email within a minute of the release.

Walt

But that's the web, not the mainframe.

[philsfan Administrator Find all posts View Profile Close philsfan]

Mainframes don't do email and are not internet-aware.

It makes sense.

Mainframes do email, that's definitely not the problem. I work in development for a mainframe print management application that emails reports and enables display of the reports stored on the mainframe using an internet browser.

They just want to get you on the phone so they can try to sell you something else while you're happy that your search was successful.

[susieq Senior Member Find all posts View Profile Close susieq]

I haven't trusted their "ongoing search" since I nearly lost an exchange. Just before we left on vacation a few years ago, I decided at the last minute to check on line myself before we left. Sure enough, a unit had been on hold for us for about 16 hours ~~ no phone call, no contact at all. If I had not gone in myself and found it, it would've been released, and we never would've known.

Sue

[JudyS Senior Member Find all posts View Profile Close JudyS]

I used a mainframe back in the mid-1980s and it was connected to the internet. I even conducted an internet romance over the mainframe!

I agree with Philsfan -- RCI can notify people; they just don't want to.

Hello,

Thank you for your e-mail.

Your ongoing exchange request is assigned a Contact Date automatically
when it is initiated. We will contact you by mail or telephone to
advise of any matches or to discuss your request. If you contact us
prior to the scheduled Contact Date (or view the request online), the
request will be assigned a new Contact Date, based upon the fact that
contact was already made......

That's interesting! I didn't know my hold would be released earlier if I looked at my search online!

[Nancy Platinum Contributor Find all posts View Profile Close Nancy]

What do you expect

You think the same people that can't control problems everyweekend when they have a downtime can figure out how to send email from a mainframe. Just consider the source and what you've seen them do in the past.

Nancy

ps. I'm and "old" mainframe programmer.

[timeos2 Senior Member Find all posts View Profile Close timeos2]

We started it but now it won't stop

I used a mainframe back in the mid-1980s and it was connected to the internet. I even conducted an internet romance over the mainframe!

I agree with Philsfan -- RCI can notify people; they just don't want to.


That's interesting! I didn't know my hold would be released earlier if I looked at my search online!

Given the three steps below AOL programming talent they appear to employ should they ever actually attempt such a feat we would all be forced to abandon our email addresses they had on file. Within hours it would resemble one of the worst spam attacks on record as they sent the first notification to one or two select owners. Of course it would screw up and EXCLUDE those owners while sending a message to every other member at 5 second intervals with no way to halt the process (they didn't think they'd need THAT).

No, don't ask for what feeble minds could never handle. I'd be happy if they simply got the forever flaky and unreliable RCi/Wyndham sites back to the 75% functionality we "enjoyed" over the past few years rather than the near total shutdown both sites have been in since they "upgraded" this spring. I never thought I'd admire the talent of the programmer clowns at AOL but now....

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

I'd be happy if they simply got the forever flaky and unreliable RCi/Wyndham sites back to the 75% functionality we "enjoyed" over the past few years rather than the near total shutdown both sites have been in since they "upgraded" this spring.

Jya-Ning

[opkansas Senior Member Find all posts View Profile Close opkansas]

No, don't ask for what feeble minds could never handle. I'd be happy if they simply got the forever flaky and unreliable RCi/Wyndham sites back to the 75% functionality we "enjoyed" over the past few years rather than the near total shutdown both sites have been in since they "upgraded" this spring. I never thought I'd admire the talent of the programmer clowns at AOL but now....

. . . don't forget the clowns at Ebay, Paypal and Microsoft Accounting 2007 etc, etc, etc.

There are a lot of "clowns" out in this computer world who got their computer education at DeVry or other trade school then were promoted to programming . . . to systems analyst . . . to IT management . . . and were then offered positions at RCI. NO accounting knowledge . . . NO public relations skills . . . NO economic education . . . NO organizational abilities . . . and NO common sense. Oh yes, I forgot, an ATTITUDE!

[annalytical Junior Member Find all posts View Profile Close annalytical]

I'm a mainframe programmer (20+ yrs). For a nominal fee, I can set up your mainframe to e-mail. Please feel free to contact me via the forms.

- Allie