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I think RCI is yanking a confirmed exchange.

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  • I think RCI is yanking a confirmed exchange.

    I logged into my RCI account yesterday to find that a week I had exchanged into for check in this Sunday is gone, and has been replaced with an ongoing search. When I phoned RCI this morning, the vacation guide said a supervisor is "working" on my vacation and would call me back.

    This is actually for my daughter, it's only about three hours from home from them, no airline tickets or anything so that's the good thing.

    I was able to put a week on hold at another resort in the area, definitely second choice but it might work. It's a studio, which apparently are not that great, and they can't afford to eat out. There was also a last call week, a one bedroom at the second choice resort.

    Will RCI likely give me the last call week? I'm assuming that would be reasonable to request, since we had a one bedroom before. I've never had this happen and I'm just looking for some advice on what sort of position to take.

    What floors me is that no one has called me or emailed me. I honestly wonder how long it would have taken if I hadn't called in to initiate communication.

    THanks in advance.

  • #2
    That is nerve wracking for sure! It could be that the week was taken back by the original resort for lack of payment of maint fee, or something along those lines....but reports here say that when RCI has made an oops on an exchange, they usually do pretty right by you....so hang in, keep on top of it, and be ever vigilant and hopeful that it all works out nicely. Good luck and let us know how it works out.
    Life is short, live it with this awareness.

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    • #3
      I'm thinking that RCI will make it right for you...here's hoping!
      Connie

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      • #4
        Originally posted by grest
        I'm thinking that RCI will make it right for you...here's hoping!
        Connie
        Agreed that they should make you whole on this. Good Luck!
        Lawren
        ------------------------
        There are many wonderful places in the world, but one of my favourite places is on the back of my horse.
        - Rolf Kopfle

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        • #5
          It simply amazes me how many times I read about RCI pulling this last minute on members. What really amazes me is that they seem to get away with putting stress into what should be a relaxing vaction on a regular basis. Perhaps someone should start a class action lawsuit and..........
          Our timeshare and other photo's at http://dougp26364.smugmug.com/

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          • #6
            Originally posted by dougp26364
            It simply amazes me how many times I read about RCI pulling this last minute on members. What really amazes me is that they seem to get away with putting stress into what should be a relaxing vaction on a regular basis. Perhaps someone should start a class action lawsuit and..........
            Don't forget that RCI effectively acts as an intermediary between the resort and the owner. If the owner doesn't pay the M/F or there are other problems which cause the resort to refuse access to the unit there is little that RCI can do directly.
            I certainly think they should contact the prospective occupant as soon as they know of the problem. From what others have said it would seem that in general RCI does its best to make alternative arrangements for the exchanger.

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            • #7
              [QUOTE=Keitht;299754]Don't forget that RCI effectively acts as an intermediary between the resort and the owner. If the owner doesn't pay the M/F or there are other problems which cause the resort to refuse access to the unit there is little that RCI can do directly.
              UOTE]

              Before RCI accepts a deposit they verify it with the Resort, so it probably isn't a mtce fee problem.

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              • #8
                Well, I've called into RCI three times today. First time a message was supposedly left for a supervisor. Seven hours later, I called in again. Was bluntly informed that the resort has cancelled my week. "Why?"

                "Please Hold."

                Stupid music playing and playing.

                "Please hold, I'm going to put you through to a supervisor."

                Then I get a voicemail message. Yes, get rid of me to someone who is not there.

                So I leave a very polite message, and yes, I'm not being sarcastic.

                I phone back and get Janet, a vacation guide who tried to talk me into the second choice because it's really not that far and just as nice. I politely informed Janet that that simply wasn't going to cut it. Janet then advised that everyone who would be able to help me has gone for the day.

                So I know no more than I did last night. I'm still amazed that all contact has been initiated by me.

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                • #9
                  Originally posted by kennyw View Post
                  [Before RCI accepts a deposit they verify it with the Resort, so it probably isn't a mtce fee problem.
                  Not always- actually my last 2 different resort deposits were made with RCI without them confirming fees were paid.

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                  • #10
                    And sometimes, RCI deposits weeks they are not supposed to deposit by overzealous VCs, if we are to believe personal accounts from people this has happened to.

                    So who knows what happened.
                    Syd

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                    • #11
                      Have you tried to email RCI customer support to request that a supervisor call you...mark the email URGENT, and explain that you would like someone to have the supervisor assigned to your case give you an update.
                      Life is short, live it with this awareness.

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                      • #12
                        Originally posted by katiemack
                        Have you tried to email RCI customer support to request that a supervisor call you...mark the email URGENT, and explain that you would like someone to have the supervisor assigned to your case give you an update.
                        I've left a message and the last VG I spoke to said she would make notes in my file - which apparently hadn't been done the last two times I'd called, and would forward it to a supervisor.

                        I'll phone in the morning and just keep at it until I get some answers.

                        I'm expecting a refund of exchange fees, a waiver of guest certificate fee and an override for a one in four to get me into the second choice resort.

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                        • #13
                          Originally posted by kennyw View Post

                          Before RCI accepts a deposit they verify it with the Resort, so it probably isn't a mtce fee problem.
                          That's not necessarily true. I have deposited and used exchange weeks before the annual maintenance has even been due, let alone paid. Not all resorts require that you pay the m/f prior to depositing.

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                          • #14
                            In the past when this happened to me there is a RCI special team to deal with situations like this. You should have been contacted by them as you are assigned a rep to help you. I would escalate this by asking for a SA and or supervisor.

                            RCI did handle it well with us and we got comparable exchange. The owner rented the week on a deposited week without telling the resort. So because someone paid out of pocket no one could force him to return the money and let me use the week I exchanged to.

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                            • #15
                              Originally posted by Keitht View Post
                              Don't forget that RCI effectively acts as an intermediary between the resort and the owner. If the owner doesn't pay the M/F or there are other problems which cause the resort to refuse access to the unit there is little that RCI can do directly.
                              I certainly think they should contact the prospective occupant as soon as they know of the problem. From what others have said it would seem that in general RCI does its best to make alternative arrangements for the exchanger.

                              Somehow, this seems to be a mostly (not completely) an RCI problem. I think I've only seen 1, maybe 2 posts where something like this happened with other exchange companies. RCI gets there name in on the forums far to often for this sort of thing. Of course, according to RCI it's always someone else's fault.
                              Our timeshare and other photo's at http://dougp26364.smugmug.com/

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