I think RCI is yanking a confirmed exchange.

[bnoble Senior Member Find all posts View Profile Close bnoble]

RCI is also bigger---by a lot---and so even if the rate of screw-ups was the same, naturally you'd hear about it more for RCI.

That said, whatever mechanisms RCI uses to make sure that deposited weeks are available could probably be strengthened. For example, a penalty assessed to an owner (or a resort) that "mistakenly" deposits a unit would cut down on a lot of this, if it really is someone else's fault.

[kennyw Senior Member Find all posts View Profile Close kennyw]

That's not necessarily true. I have deposited and used exchange weeks before the annual maintenance has even been due, let alone paid. Not all resorts require that you pay the m/f prior to depositing.

True, I have had the same experience. But RCI did get permission from the resort prior to accepting the deposit.

[blueparrot Junior Member Find all posts View Profile Close blueparrot]

How common is this problem? Is it a reason to be concerned in dealing with RCI?

[bnoble Senior Member Find all posts View Profile Close bnoble]

I was called a month or two ago that the owner who deposited two 2BR Powhatan units had done so by mistake. He instead wanted to deposit it as a single 4BR unit. My 2BR confirmed exchange was canceled, and I was reconfirmed into the 4BR for the same dates.

So, it's happened once to me, but the outcome was perfectly satisfactory.

[bevvy5 Moderator Find all posts View Profile Close bevvy5]

I've been away for a few days, but the upshot was that the "specialist" who was assigned to the file was away for a few days because of some sort of medical procedure. Unfortunately I noticed the week being yanked before she got back to work and phoned me.

The resort had basically changed its check-in date from Sunday to Friday. So options were my daughter could go for five days instead of seven in which case exchange fees would be waived, or they could swap their days off and go a few days early, or could swap resorts and go their original Sunday to Sunday. They got the extra few days off so it was all fine, they checked in today and the guest certificate fee was waived.

The person who was handling it was very good at responding to my calls once she actually got back to work. She said very few people check their accounts and notice there's a problem before they are contacted, which I found interesting - I would think everybody would be checking a week before they go. Just me, I guess.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

As I was reading through this, which is strange for me to do, I thought to myself, myself, I bet there is a logical and simple explanation and this is going to wind up being a non-problem, or thereabouts.

For those asking if this is a common problem with RCI that you should be concerned about, in 20 years and 106 exchanges we have had one cancelled. That was because I was naive enough to believe what a Guide told me, and naive enough to have been talking to a Guide, letting them assist me, to begin with.

And, occasionally, there are little snafus, like overbooking and stuff like that. But I know firsthand how hard the specialists work at resolving those problems, and those who have them seem to come out with a better deal than they had to begin with.

[happymum Senior Member Find all posts View Profile Close happymum]

I have had this happen on three occasions.
Once the resort terminated their association with RCI, once a hurricane took out the building we were assigned to and once was the infamous Grand Mayan debacle (bookings at Grand Mayan were actually at Mayan Palace).
In all cases, RCI treated us very well. Despite initial panic and fretting by me, everything was resolved and RCI was generous in their treatment.