rci crimes
LIARS!!!!!!!
Problem:
Broken Promises
Date of Problem:
2009-02-12 16:28:05.0
Company Name:
El Cid Resorts
Has this problem been resolved yet?
No
Submitted by:
Laura Allenby
We bought a timeshare from El Cid Resorts in October 2007. We were promised many things - access to RCI resorts worldwide, using points for airfare, free RCI week/ free cruise etc. El Cid promised that with their timeshare, we would no longer need to book a vacation with anyone else again. Our experience has been the total opposite.
We have tried to book vacations at RCI resorts, tried to use our points to purchase airfare and tried to use our "free" RCI week and cruise. Every time we call their vacation planning number, we're either told their system is down or that they would get back to us. They never do. If the only place I can book a vacation is at 1 of their 3 locations, I would not have spent any money to do so. I wanted the global access and flexibility they promised us.
To make matters worse, every time we called to complain, we got exactly the same reply. Either their system was down and couldn't verify our complaint or they would get back to us. And ... you guessed it, they never do.
We are in the process of reporting this to the Mexican government and anyone else who will help to stop this rip-off. We want our money back!!
LIARS!!!!!!!
Problem:
Broken Promises
Date of Problem:
2009-02-12 16:28:05.0
Company Name:
El Cid Resorts
Has this problem been resolved yet?
No
Submitted by:
Laura Allenby
We bought a timeshare from El Cid Resorts in October 2007. We were promised many things - access to RCI resorts worldwide, using points for airfare, free RCI week/ free cruise etc. El Cid promised that with their timeshare, we would no longer need to book a vacation with anyone else again. Our experience has been the total opposite.
We have tried to book vacations at RCI resorts, tried to use our points to purchase airfare and tried to use our "free" RCI week and cruise. Every time we call their vacation planning number, we're either told their system is down or that they would get back to us. They never do. If the only place I can book a vacation is at 1 of their 3 locations, I would not have spent any money to do so. I wanted the global access and flexibility they promised us.
To make matters worse, every time we called to complain, we got exactly the same reply. Either their system was down and couldn't verify our complaint or they would get back to us. And ... you guessed it, they never do.
We are in the process of reporting this to the Mexican government and anyone else who will help to stop this rip-off. We want our money back!!
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