One pleasant change

[bnoble Senior Member Find all posts View Profile Close bnoble]

Apparently, in the Brave New World, if you cancel an ongoing search, you get the fee refunded rather than having to call:

Your Search has been Cancelled If you requested a Refund and have monies on account, RCI will process your refund in the same format your payment was made within 5 business days.

[joycapecod Silver Contributor Find all posts View Profile Close joycapecod]

Once the powers that be realize the fee gets refunded without calling they will change it so they can "work" with your money longer.

Joy

[bnoble Senior Member Find all posts View Profile Close bnoble]

Joy, I'm pretty sure the powers that be were the ones that made the change...they do own the web site, after all.

[joycapecod Silver Contributor Find all posts View Profile Close joycapecod]

my comment was written tongue in cheek...

Joy

[bellesgirl Senior Member Find all posts View Profile Close bellesgirl]

not new

I have canceled 2 searches in the past few months and although I got a similar message I have yet to receive the refund. The money still shows on my account balance. I have called twice to get a refund, and despite assurances that it has been taken care of, I still have not managed to get the money back.

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

I thought they change the process that now if you ask for on-going search, you don't have to pay first?

Jya-Ning

[bnoble Senior Member Find all posts View Profile Close bnoble]

Sorry, Joy---my mistake.

Jya-Ning: you no longer have to pay for a hold. You still have to pay for an ongoing search.

[wackymother Senior Member Find all posts View Profile Close wackymother]

So here's a question for those of you who have gotten farther with the new site than I have.

The system searches and it shows you ALL the matches, against ALL your deposits. Has anyone gotten to a screen where you're actually booking? If you have, how do you choose the deposit to use for this exchange?

[basham Senior Member Find all posts View Profile Close basham]

This must be an amazing miscalculation on the part of RCI IT management.

Almost everything times out. I can never reach final screens.

The fact they have not rolled back the change, or initially managed traffic on the initial change to a site in increasingly percentages to test the load, to a non IT person is incredulous.

To the question asked, NO.

[wackymother Senior Member Find all posts View Profile Close wackymother]

It really is unbelievable. They must be losing a fortune. I certainly hope they are, anyway.

[chriskre Super Moderator Find all posts View Profile Close chriskre]

It really is unbelievable. They must be losing a fortune. I certainly hope they are, anyway.

If they are losing a fortune they will just adjust their prices up accordingly I'm sure.