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June 15 post
RCI (timeshare company) has a BIG Problem
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A few weeks ago they revamped their computer system.
A glitch sent the trading power on a downward spiral. It has never been fixed correctly.
Our experience was seeing Disney Vacation Clubs, winter Florida weeks and various Hilton Timeshares at 6 PM and POOF at 7 PM they were not available. The availability of units in the weeks system went from 116,000 at 6PM to 92,000 to 76,000 at 7PM and to 72,000 the next morning.
Someone we know had deposits that could pull a lot of resorts in Hawaii - not anymore.
On www.timeshareforums,com a member wrote
“after a relatively decent operating session yesterday our dear friends at RCI had yet another weekly scheduled maintenance window. We all feel that something is not right with trade power and “missing” weeks that we know were there and are not. I guess they tried to fix things and we are back to watching the grass grow and timing out.
Oh well. I can’t say that I’m surprised. So folks any bets on WHEN they’ll get this thing working this week?”
and “keep being told that these RCI weeks are not available and that if anyone sees these weeks in “exchange only”, it is an error and the transaction system will not allow the unit to be booked. When I pressed the issue, I was hung up on”
and another
“Down again, as far as I can tell (4:45 eastern). Earlier today, I could login to weeks, but as soon as I did it put up an error message and kicked me out. Points login worked, but any searches returned immediately with no results. Now, I can’t login to either.
This is one of the more grandiose self-inflicted wounds I’ve seen on the web. One wonders what testing they did before release.”
RCI members are upset and for good reason. We’ve been told that trading power has seen set been at deposit but now based on info below that changed.
I’ve spoken on the phone to 4 vacation counselors and 3 tech people no one can explain. And by the way many owners following this have seen the missing weeks show up on RCI’s rental web site.
To be fair to owners if there is a lowering or raising of trading power it should only lower* or raise future deposits not current deposits.
I now have doubts about depositing my timeshares weeks in RCI. All of them have dual affiliation in Interval International and I can also use independents like TPI, DAE and SFI.
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A few days ago we asked RCI for a comment-* see below -It’s their standard script that I’ve heard before.
RCI comment
“We appreciate your comments regarding the recent changes to RCI.com, including your concerns about the number of available units displayed for each deposited week. The amount of trading power required to confirm an available unit is constantly evaluated to reflect the most up-to-date supply and demand of each area and resort. The number of available unit* types showing is indicative of the trading power of your deposit. RCI determines the number of units available for any one deposit based on the following criteria: The length of time between the date your vacation week is deposited and the start date of that week. The supply, demand and utilization of your week at your resort. The supply of and demand for all weeks in your resort’s geographic region. The season, or time division, of the week you deposit. The occupancy and type of your unit. The comment cards completed by RCI members.
During the most recent upgrade of our website, a number of deposits had Trading Power adjusted inappropriately. These deposits have since been set at their correct Trading Power, to ensure value for value exchanges for all members.
RCI (timeshare company) has a BIG Problem
-------------------------
A few weeks ago they revamped their computer system.
A glitch sent the trading power on a downward spiral. It has never been fixed correctly.
Our experience was seeing Disney Vacation Clubs, winter Florida weeks and various Hilton Timeshares at 6 PM and POOF at 7 PM they were not available. The availability of units in the weeks system went from 116,000 at 6PM to 92,000 to 76,000 at 7PM and to 72,000 the next morning.
Someone we know had deposits that could pull a lot of resorts in Hawaii - not anymore.
On www.timeshareforums,com a member wrote
“after a relatively decent operating session yesterday our dear friends at RCI had yet another weekly scheduled maintenance window. We all feel that something is not right with trade power and “missing” weeks that we know were there and are not. I guess they tried to fix things and we are back to watching the grass grow and timing out.
Oh well. I can’t say that I’m surprised. So folks any bets on WHEN they’ll get this thing working this week?”
and “keep being told that these RCI weeks are not available and that if anyone sees these weeks in “exchange only”, it is an error and the transaction system will not allow the unit to be booked. When I pressed the issue, I was hung up on”
and another
“Down again, as far as I can tell (4:45 eastern). Earlier today, I could login to weeks, but as soon as I did it put up an error message and kicked me out. Points login worked, but any searches returned immediately with no results. Now, I can’t login to either.
This is one of the more grandiose self-inflicted wounds I’ve seen on the web. One wonders what testing they did before release.”
RCI members are upset and for good reason. We’ve been told that trading power has seen set been at deposit but now based on info below that changed.
I’ve spoken on the phone to 4 vacation counselors and 3 tech people no one can explain. And by the way many owners following this have seen the missing weeks show up on RCI’s rental web site.
To be fair to owners if there is a lowering or raising of trading power it should only lower* or raise future deposits not current deposits.
I now have doubts about depositing my timeshares weeks in RCI. All of them have dual affiliation in Interval International and I can also use independents like TPI, DAE and SFI.
—————
A few days ago we asked RCI for a comment-* see below -It’s their standard script that I’ve heard before.
RCI comment
“We appreciate your comments regarding the recent changes to RCI.com, including your concerns about the number of available units displayed for each deposited week. The amount of trading power required to confirm an available unit is constantly evaluated to reflect the most up-to-date supply and demand of each area and resort. The number of available unit* types showing is indicative of the trading power of your deposit. RCI determines the number of units available for any one deposit based on the following criteria: The length of time between the date your vacation week is deposited and the start date of that week. The supply, demand and utilization of your week at your resort. The supply of and demand for all weeks in your resort’s geographic region. The season, or time division, of the week you deposit. The occupancy and type of your unit. The comment cards completed by RCI members.
During the most recent upgrade of our website, a number of deposits had Trading Power adjusted inappropriately. These deposits have since been set at their correct Trading Power, to ensure value for value exchanges for all members.
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