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Marriott changes and SFX

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  • #16
    My prior experiences with SFX, some chronicled here, found me having difficulty getting comparable exchanges, based on resort quality, developer unit cost and maintenance fees. I used those metrics, along with rental rates on Redweek, to determine what *I* perceived as fairness and equity. When I see my metrics and SFX's metrics approaching par, I'll be back. SFX handles 'high quality resorts' and I wish to sample them, within and outside the Marriott brand. I think anyone wishing to trade into my home resort would feel the same way, wanting a comparable exchange for their high quality resort. Let's facilitate that, widely. Marriott just happens to be a recognizable name that has, on average, the most 'high quality' timeshare condos in the world. That doesn't make it better, just well-known. If SFX can become well known as a handler of Marriott intervals, it will attract people who want to exchange into them, bringing their valuable inventory into the business.

    If *wood owners, as an example, were receiving 'perks' to deposit their intervals, I'd see that as an opportunity to target those *wood resorts for exchange potentials, knowing that *wood owners were more likely to respond to SFX's incentives for depositing or request-first than they might be otherwise. To me, it's about comparable exchanges. The perks just get the possibilities in the door. If Marriott owners were getting perks and I could assign them, I'd be happy to share one with a *wood owner who got me where I wanted to go. SFX is just the facilitator. It's *how* they facilitate which determines the end result. Up to them

    Edited to add, as a specific general suggestion, a listing such as this, showing possible exchanges, would go a long way to promote more interest. IMO, the more 'transparent' the process is, in this age of instant information, the more attractive it will be.

    Comment


    • #17
      Originally posted by lizwolfspada View Post
      As an owner of high quality resorts that are not Marriott, I would not appreciate anything that would allow Marriott owners to have prior access to exchanges with SFX or in anyway reduce my platinum benefits. That would possibly be reason for me to stop using SFX and go more with other independents that do let me search online.
      Liz
      I agree with you 100%. Marriott resorts are not the only resorts in town and should NOT get special privileges. I welcome Marriott deposits but they should not be treated any differently as the others. If you go that route then why not HGVC, Grand Mayan, etc.

      I have used SFX exclusively for the past 13 years and it has worked very well. I see no reason to change the model. People just have to learn how it works.
      John

      Comment


      • #18
        Frankly, I am torn on using SFX for my Marriott week, but love SFX for my other properties (we have traded our Sands of Kahana a few times with SFX).

        The reason I am torn is that if I want to go to other Marriott properties, I like the Marriott priority. However, when I want to go to Westin properties, the Starwood priority in II screws me there (since I do not own a Starwood property). Maybe the answer is to deposit with SFX and request both Marriott and Starwood properties and see how I do.

        Comment


        • #19
          Maybe the answer is to deposit with SFX and request both Marriott and Starwood properties and see how I do.
          You can search around but, IME, both from personal experience and reading from others, it's essentially 'fugetaboutit', and I don't mean that in a bad way, rather to adjust your expectations to not include those brands. If you do decide to deposit, which I did a couple years ago as an experiment, be sure to chronicle (as I did with my MGC deposit) the process and let us know how it goes. I'll be happy to change my opinion

          Comment


          • #20
            Originally posted by JWC
            I agree with you 100%. Marriott resorts are not the only resorts in town and should NOT get special privileges. I welcome Marriott deposits but they should not be treated any differently as the others. If you go that route then why not HGVC, Grand Mayan, etc.
            I have used SFX exclusively for the past 13 years and it has worked very well. I see no reason to change the model. People just have to learn how it works.
            JWC,

            What makes you think there aren't already special features in place for HGVC or GM Owners?

            Comment


            • #21
              Mark,

              I've been out from this forum for a while but i think i'm back at the right time... I'm extremely frustrated with the new Marriott program and i wont subscribe for sure! If you are having something, as you said previously like internal trade or special incentives as you did with Hilton recently (according to what i'm reading..) then i'll be more than happy to deposit my 2011 MMC! I'm glad i havent done it yet and will wait a bit... my renewal to II is coming but it is unlikely i'm subscribing again.. not because i had bad exchange but because of what i expect to be a big fall down of high end timeshare deposit in the upcoming years...

              Comment


              • #22
                Originally posted by camachinist
                You can search around but, IME, both from personal experience and reading from others, it's essentially 'fugetaboutit', and I don't mean that in a bad way, rather to adjust your expectations to not include those brands. If you do decide to deposit, which I did a couple years ago as an experiment, be sure to chronicle (as I did with my MGC deposit) the process and let us know how it goes. I'll be happy to change my opinion

                Well, based upon the current system, you might be right. However, Mark mentioned that they are cooking up something good for next year. If it is taking that long to develop, it must be something big. I hope it is not just for Marriott members, but all resort clubs that have special benefits in II. SFX should try to find ways to entice them to deposit with SFX. This will be good for everyone. For those who seem upset that they might give them extra benefits....think about the fact that you will be able to start exchanging into some of these great resorts if they start depositing. With II, most non-Marriott and non-Starwood owners never get to exchange into the really nice weeks at the nice properties.

                Comment


                • #23
                  Originally posted by RedDogSD
                  Well, based upon the current system, you might be right. However, Mark mentioned that they are cooking up something good for next year. If it is taking that long to develop, it must be something big. I hope it is not just for Marriott members, but all resort clubs that have special benefits in II. SFX should try to find ways to entice them to deposit with SFX. This will be good for everyone. For those who seem upset that they might give them extra benefits....think about the fact that you will be able to start exchanging into some of these great resorts if they start depositing. With II, most non-Marriott and non-Starwood owners never get to exchange into the really nice weeks at the nice properties.
                  I have already been able to exchange into these resorts.
                  John

                  Comment


                  • #24
                    I'm not a Marriott owner but I do own desirable units out in the west including Starwood. I resented Intervals favortism toward Marriott owners and I would resent it if SFX implemented a favortism as well. I deposit with SFX because I can get bonus weeks and trades into Kauai, both options not available through II. My only complaint with SFX is that I have no desire to travel to Mexico on a regular basis and that seems to be the big perk offered most of the time (bonus Mexico weeks.) The bonus weeks are rather expensive as well, although $499 for a week in Hawaii using a bonus week is a good deal, especially if it's in Kauai. Mexico... no way. I can get cheaper easily and have a real kitchen, not those fake kitchens at the Mayan Resorts.

                    I am hopeful that Marriott owners will actually try some non-Marriott resorts and stop drinking the kool-aid that only Marriott will be a fair trade. I'd much rather have a 2 bedroom with full kitchen at Pono Kai than a converted motel room at the Marriott down the road.
                    The legitimate object of Government is to do for a community of people whatever they need to have done but cannot do at all or cannot do so well for themselves”- Lincoln

                    Comment


                    • #25
                      Originally posted by urple2 View Post
                      Sounds to me there's a whole lotta business out there for you...but we can't bring it all to you. It's there,your company needs to go after it.

                      Marriott owner (summit watch summer weeks)
                      Urple2 - Thank you for your post. This is why we are asking "What would Marriott Owners and others like to see?"

                      We can then evaluate the data and hopefully construct a viable value-proposition to attract more Owners.... but we do need this invaluable feedback first.

                      Thanks,
                      Mark @sfx
                      Member Communications
                      SFX Video

                      Comment


                      • #26
                        Mark You should look back on the posts because I just approved 3 and with the time stamp of your post you will miss them.

                        Do we want to keep this thread here or move it to the Exchanging forum?
                        Timeshareforums Shirts and Mugs on sale now! http://www.cafepress.com/ts4ms

                        Comment


                        • #27
                          Originally posted by bigfrank
                          Mark You should look back on the posts because I just approved 3 and with the time stamp of your post you will miss them.

                          Do we want to keep this thread here or move it to the Exchanging forum?
                          Hi Frank - I am okay with leaving it where it is.

                          Thanks,
                          Mark @sfx
                          Member Communications
                          SFX Video

                          Comment


                          • #28
                            Originally posted by StressCadet View Post
                            I vote for free Plat Membership with deposit. Go ahead and target us with the weeks you want/need-similiar to the HGVC promo you did in May. Make the AC/Bonus pricing worthwhile. I know the "value" of these weeks are always greater than what you pay..blah blah blah But I'd like to see the return of the 299.00 week with no restrictions.

                            I currently have nothing in SFX however that isn't a reflection on my satisfaction level. I have made great exchanges and used bonus weeks. I'm with Pat-make me want to deposit with you.

                            And for goodness sakes-will we EVER be able to search online?? (Ohhh you know I had to say it!!)
                            StressedOne... that's okay, I was waiting for it.

                            Thank you for the input. This will be taken into evaluation along with other Owner's feedback.

                            Make me want to deposit with you? How about this: www.sfx-resorts.com/promo/

                            Thanks,
                            Mark @sfx
                            Member Communications
                            SFX Video

                            Comment


                            • #29
                              Originally posted by jaym
                              Mark-
                              Agree with others about raising service level and incentives to lure more Marriott owners in order to both increase SFX available inventory to fulfill exchange requests and improve on the deficiencies of II, current and future (such as possible "raid" on weeks owner deposits to fill points owner requests)
                              If possible, identify the current SFX Marriott demand requests and success rate in filling those Marriott to Marriott exchange requests. Is it true that you mostly have west coast, such as Hawaii, inventory for Marriott at the present time? Can you identify those locations, such as Aruba, where SFX would need to expand available inventory? Would it help if Marriott owners identified "wish lists" for future exchange request locations so you might better be able to target inventory deficits?
                              In my opinion, exchange company competiton is needed more than ever. Tired of II increases and leftovers and glad I did not renew my subscription that expired in May.
                              Best of luck. Feel free to request more info. I recently contacted you here regarding a possible first time deposit of my MMC week with SFX.

                              JM

                              JM - Thank you for your post. At this time, I will gladly respond to questions that are in addtion to evaluating respsones to...What would Owners like to see?

                              .... Is it true that you mostly have west coast, such as Hawaii, inventory for Marriott at the present time? Can you identify those locations, such as Aruba, where SFX would need to expand available inventory?

                              That would have been true around 8-10 years ago. Unfortunately there is still a perception that we are primarily West Coast, Hawaii and Mexico oriented, and that simply is not correct.

                              Thanks to the internet and greater recognition by resort developers and HOA's, we have exponetially increased our geographic reach to all areas where there is Member demand. Our business model is still a "Boutique Exchange Service". Even with expansion, we are very clear about our business model not being the same scale as the large companies.

                              Marriott Resorts are essentially in good areas with high demand, albeit some have greater demand than others. Hawaii is on top of the high demand chain, and probably always will be. We would like to expand in all Marriott locations.

                              One factor to keep in mind... for Marriott to Marriott internal exchanges, the highest probability for fulfillment is to trade through their internal exchange desk. Being the developer and controlling the availability, should give the Owners the best probabilities for results.

                              Hypothetically... If we have 20,000 Marriott weeks deposited each year, and there are 200,000 units in the developer's control... all things being "equal", the odds should be far greater internally with the developer... Unless of course there is a dynamic shift in the system that may affect those possibilities.

                              Thank you for the your input and good questions.

                              We hope we can be of service to you.

                              Thanks,
                              Mark @sfx
                              Member Communications
                              SFX Video

                              Comment


                              • #30
                                Originally posted by Mark @SFX View Post
                                Make me want to deposit with you? How about this: www.sfx-resorts.com/promo/
                                I might deposit a week but not my Marriott. I know you put a lot of "value" into your bonus weeks but when I compare it to a Marriott AC I get II, I don't arrive at the same level of value.

                                - It's essentially a 1BR bonus week for $399. II ACs cost me a $249 for a 1BR.
                                - Yes, the SFX bonus week theoretically can be used most anywhere but you have to pay $299 upgrade fees for specific locations such as Hawaii and then an additional size upgrade fee if I want larger than a 1BR. With an II AC, I'm restricted to a grid but I can go a number of places and if I can see a larger unit, I can book it with only a $50 increase.
                                - Additionally, during flexchange, I can get an even broader variety of resorts and locations, typically Marriotts because the priority period still comes into play during the flexchange period and the grid no longer applies. Don't have that with SFX.

                                Yes, there will likely be less II inventory and more uncertainty but for me, it still has more value for my Marriott than this promo. Sorry Mark, but there's gotta be more for me.

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