Quarter House - SFX change season grid TODAY so my week 15 is no longer prime demand?

[jillchang Member Find all posts View Profile Close jillchang]

For those of you that keep attacking me, I already apologize publicly to Mark in this post for my attitude. So if you want to add your comment, please read the entire thread before you do so. I will also like to clarify that in this thread I am not making a threat to SFX or Mark nor demand anything from them. I am just asking for explanation. I know my tone is unreasonable in this post, but since many of you have read it, I am not going to bother in changing it, just please read my other posts before you form an opinion. At this point, I am not looking to deposit QH anymore with SFX, and I am not seeking any bonus week from Mark. My only concern is that SFX can change their season grid so suddenly without notice, especially during an active conversation regarding a deposit.

So here again, Mark, I apologize. And to everyone else, attacking me personally does not upset me and you are not helping the issue.

Jill

Hi Mark,

I am posting this so you can explain publicly....

For Quarter House, which is listed as a SFX preferred resort, week 15, which is middle of April and listed as a prime demand week as per your season grid prior to your change today. As of yesterday, the prime demand was listed as 2/1 to 5/1.

I sent you a PM yesterday to deposit my week 15 with SFX and to verify week 15 qualifies for 3 for 1. To my surprise, you told me that week 15 is low demand week, not prime, and that NOLA is still not desirable now. I perfectly understand NOLA is not in high demand now, but I question your explanation that week 15 was low demand because IT WAS LISTED CLEARLY IN YOUR SEASON GRID THAT PRIME DEMAND WAS 2/1 TO 5/1. HOWEVER, I SEE THAT TODAY, YOU CHANGE THE SEASON GRID TO SHOW PRIME DEMAND FOR LOUISIANA TO 2/1 TO EASTER WEEK. THIS IS NOT A GOOD PRACTICE, MARK. MY MISTAKE IS NOT TO POST MY ORIGINAL QUESTION ON THIS FORUM FOR EVERYONE TO SEE, NOW THAT YOU WENT AHEAD TO CHANGE THE SEASON GRID I CAN ONLY HOPE OTHER OWNERS THERE CAN PROVE AS WELL THAT IT WAS LISTED as 2/1 - 5/1

I bought this timeshare based on the SFX's season grid, for both personal use and for exchange. I understand that demand is low in New Orleans right now. So if you are not willing to offer me 3 for 1 for NO for now, that's fine with me. FOR YOU TO CHANGE THE SEASON GRID BECAUSE I BROUGHT OUT THE ISSUE OF WEEK 15 DOES QUALIFY FOR DEMAND WEEK IS NOT A HONORABLE PRACTICE.

I like to hear your explanation, Mark, HOW CAN YOU CHANGE THE SEASON GRID WITHOUT NOTICE JUST BECAUSE ONE SINGLE CLIENT BROUGHT THE ISSUE TO YOU?

I like to hear others' comment as well, do you think SFX should do this? Even though I accept thAt NOLA is low demand right now and was alright with me if they don't offer me 3 for 1, but for them to change the season grid so my week 15 will no longer qualify for prime demand after I raise the question, do you think it is acceptable for SFX to do so?

I can forward my entire PM conversation to anyone that like to know.

And Mark, I will like to hear your explanation before I post this same issue on TUG, just to give you a chance to explain.

Jill

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Hi Mark,

I am posting this so you can explain publicly....

For Quarter House, which is listed as a SFX preferred resort, week 15, which is middle of April and listed as a prime demand week as per your season grid prior to your change today. As of yesterday, the prime demand was listed as 2/1 to 5/1.

I sent you a PM yesterday to deposit my week 15 with SFX and to verify week 15 qualifies for 3 for 1. To my surprise, you told me that week 15 is low demand week, not prime, and that NOLA is still not desirable now. I perfectly understand NOLA is not in high demand now, but I question your explanation that week 15 was low demand because IT WAS LISTED CLEARLY IN YOUR SEASON GRID THAT PRIME DEMAND WAS 2/1 TO 5/1. HOWEVER, I SEE THAT TODAY, YOU CHANGE THE SEASON GRID TO SHOW PRIME DEMAND FOR LOUISIANA TO 2/1 TO EASTER WEEK. THIS IS NOT A GOOD PRACTICE, MARK. MY MISTAKE IS NOT TO POST MY ORIGINAL QUESTION ON THIS FORUM FOR EVERYONE TO SEE, NOW THAT YOU WENT AHEAD TO CHANGE THE SEASON GRID I CAN ONLY HOPE OTHER OWNERS THERE CAN PROVE AS WELL THAT IT WAS LISTED as 2/1 - 5/1

I bought this timeshare based on the SFX's season grid, for both personal use and for exchange. I understand that demand is low in New Orleans right now. So if you are not willing to offer me 3 for 1 for NO for now, that's fine with me. FOR YOU TO CHANGE THE SEASON GRID BECAUSE I BROUGHT OUT THE ISSUE OF WEEK 15 DOES QUALIFY FOR DEMAND WEEK IS NOT A HONORABLE PRACTICE.

I like to hear your explanation, Mark, HOW CAN YOU CHANGE THE SEASON GRID WITHOUT NOTICE JUST BECAUSE ONE SINGLE CLIENT BROUGHT THE ISSUE TO YOU?

I like to hear others' comment as well, do you think SFX should do this? Even though I accept thAt NOLA is low demand right now and was alright with me if they don't offer me 3 for 1, but for them to change the season grid so my week 15 will no longer qualify for prime demand after I raise the question, do you think it is acceptable for SFX to do so?

I can forward my entire PM conversation to anyone that like to know.

And Mark, I will like to hear your explanation before I post this same issue on TUG, just to give you a chance to explain.

Jill

Jill - Yesterday you sent me a "Private-Message" regarding this issue. I have not had a chance to respond. It appears you are attempting to take inappropriate steps by taking a private conversation public with the intent of trying to embarrass us.

We do not respond to these kind of "tactics".

[barndweller Moderator Find all posts View Profile Close barndweller]

Prime Demand is NOT static!

My Hawaii week used to get a bonus week from II every year. When I asked a rep about depositing my 2007 week she said that only winter & summer weeks would get an AC, not my October week. What used to be high demand all year has changed at II so why not at SFX as well? Everyone gives out advice to purchase what & when you will use because trading values are never set in stone & could go "poof" and disappear or change at any time. There are no promises made when you attempt to trade your timeshare including what yours is worth to anyone else. Your unit is no longer as valuable for trade as it was yesterday. Maybe next year it will be highly desirable again. No one has done you wrong. JMHO
Julie

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

"I like to hear others' comment as well, do you think SFX should do this?"


Jill,

Please give the man a chance to review your complaint and reply.
A PM from yesterday does not give ample time. You do not know what his schedule was yesterday and a demanding attitude isn't fair.
Yes, you are upset, but one can be reasonable and upset.
If you take your case to TUG, I have to say this, your actions will be viewed the same there.
Beags

[aliikai2 Super Moderator Find all posts View Profile Close aliikai2]

The real beauty of being an INDEPENDENT EXCHANGE CO

is that your membership is a privilege.

Being unreasonable and demanding may have worked for you somewhere in your life, but in this case, you need to back down and let Mark answer.

As to you premise that they changed their deposit info , so what??

That happens everyday, it is called supply and demand, and your NOLA unit isn't high demand now, and may never be again, nobody knows until the market demand causes the supply to be smaller than the demand.

If you came into my store with this type of demanding attitude, I would politely ask you to take your patronage somewhere else, and I wouldn't blame SFX if they did the same.

jmho, Greg

[zdxlc9p6 Senior Member Find all posts View Profile Close zdxlc9p6]

I agree that the original tone of this post is inappropriate. I have a slightly different concern with the changes. I have owned a Mexican resort for several years, along with HGVC resorts, and unhappy with RCI. I elected within the past month to switch to SFX and paid for 3 year Platinum membership so I could benefit from the reduced fees. I can exchange my Hiltons within HGVC quite easily and only used RCI for my Mex. Mexico was 1/4-4/30 with SFX, but now is cut back 1/1- Easter. My ownership weeks don't fit the new SFX weeks. I now have a Platinum membership that won't accept my Mexico resort at all! Wish I had waited a month, or stayed Gold! Now I have to pony up money to RCI and deal with them again!

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

I agree that the original tone of this post is inappropriate. I have a slightly different concern with the changes. I have owned a Mexican resort for several years, along with HGVC resorts, and unhappy with RCI. I elected within the past month to switch to SFX and paid for 3 year Platinum membership so I could benefit from the reduced fees. I can exchange my Hiltons within HGVC quite easily and only used RCI for my Mex. Mexico was 1/4-4/30 with SFX, but now is cut back 1/1- Easter. My ownership weeks don't fit the new SFX weeks. I now have a Platinum membership that won't accept my Mexico resort at all! Wish I had waited a month, or stayed Gold! Now I have to pony up money to RCI and deal with them again!

zdxcl9pc - thank you for your post.

If you would be kind enough to p.m. me your name and account number, we can gladly review your situation for you.

I would like to add, we opened up the window of prime-time for many areas during the Summer months... from 6/15 to 9/7 to 6/1 to 9/30.

The supply vs. demand factors are constantly changing. Much of this is a result of the aging of "Baby-Boomers" being empty-nesters and wanting to travel more prior to the start of school Summer Holidays and afterwards. The weather is still good, the kids are back in school and their preference is not to be around the intensity of crowds.

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

I bought this timeshare based on the SFX's season grid, for both personal use and for exchange....

I like to hear others' comment as well, do you think SFX should do this?

Patience is a virture! I think that you need to reevaluate your expectations of response time. If you take a look at Madge on her reponse time "over yonder" or even the other exchange company reps on this site, Mark is by far the quickest.

On the issue of changing the grid, SFX even says on their website that the resort list and times is being updated all the time. Mark has previously said they are working on that as part of the changes to their website. Changes in demand affect how we do business. Is it unfortunate, yes but you adjust accordingly.

You asked for opinions and that's mine.

[barndweller Moderator Find all posts View Profile Close barndweller]

You bought for the wrong reason

Jill,
you have made many posts lately, asking about trade value. You have obviously bought with exchanging as a top priority and that is where you made your first mistake. If you have read all the info here and over at TUG you would have learned very quickly that trading is a game that has no rules you can depend on.
You will get no symphathy from most posters here when you vent your anger to one of the only exchange companies that even bothers to try to work on a one-to-one basis with their clients. SFX has always been up front about the ever changing trade values and demand periods.

You should be mad at yourself for thinking you had the "buy it cheap and trade high" gameplan all figured out. You are a poor sport in my book and if I was still a teacher giving out grades you'd be getting a big fat "F"
Why don't you just use that great NOLA week you own instead of berating the exchange company? That is supposed to be the basic purpose of a timeshare purchase, right?

[travelSFO Member Find all posts View Profile Close travelSFO]

We all have a choice. If you are not happy with SFX's decision not to give you 3 weeks for your 1 you are are free to go elsewhere (or use your week or rent it out.)

Also, I don't see why any exchange company would give anyone "prime demand" credit for a non-prime-demand week. My understanding is that the SFX grid is "in general".

Based on this incident, it would probably be a good idea for SFX to put a disclaimer somewhere on the grid page indicating that SFX has the final say as to the "value" of the week being deposited.

JMO.

[zdxlc9p6 Senior Member Find all posts View Profile Close zdxlc9p6]

Mark,
I have sent you a PM. Regardless of your response, I want Jill & everyone else to know that SFX beat the H--- out of RCI on response time and customer service.
Thanks

[jillchang Member Find all posts View Profile Close jillchang]

Jill,
you have made many posts lately, asking about trade value. You have obviously bought with exchanging as a top priority and that is where you made your first mistake. If you have read all the info here and over at TUG you would have learned very quickly that trading is a game that has no rules you can depend on.
You will get no symphathy from most posters here when you vent your anger to one of the only exchange companies that even bothers to try to work on a one-to-one basis with their clients. SFX has always been up front about the ever changing trade values and demand periods.

You should be mad at yourself for thinking you had the "buy it cheap and trade high" gameplan all figured out. You are a poor sport in my book and if I was still a teacher giving out grades you'd be getting a big fat "F"
Why don't you just use that great NOLA week you own instead of berating the exchange company? That is supposed to be the basic purpose of a timeshare purchase, right?

Yes, you are right, I was too anger and shocked and wasn't watching my tone. I came across as unreasonable.

I apologize to Mark for that. He has done many great trades for me and SFX has been great, I should have slow down. .. I did slowed myself down, and only respond now.

However, I only ask Mark here for trades, and only for some of the timeshares that I know I will not use next year, as well as learning how SFX works. I did NOT buy my timeshares for trade. If you read my posts on TUG, you will see actually that I am oppose to buying timeshares for trading powers. I bought them primarily for my own use, and trade those that I know I will not use next year. I also don't believe in buy it cheap and trade high. I am in business, I know such a thing doesn't exist. I will be happy to trade what I don't use into something I can use for myself or my family. I don't play the trading game. Actually, there is a long thread in TUG where I argue with someone else over this point. I believe in buying where you will use the most, where the other person believe you should buy for trading power with the lowest upfron cost and MF. The few trading questions I posted here to Mark are just to understand how it works.

But, like I mention to Mark in my PM, I understand that situation in NOLA is still not back to normal, and it is fine with me not to get the 3 for 1. I was then thinking of using it myself, it didn't matter to me. With 5 timeshares, a few banked weeks already elsewhere from recent purchase, I had enough to vacation for the next two years.

My problem with Mark is not that SFX will not give me 3 for 1, it is solely for their change of season grid THE DAY AFTER I PM MARK THE INCONSISTENCY BETWEEN HIS COMMENT AND SFX'S PUBLICLY POSTED SEASON GRID. I was actually confused why Mark will say it is low demand while SFX listed it as prime demand. I thought he had another senior moment again and gave me the wrong information.

Well, to my surprise, instead of asnwering my question, they changed the grid. To me, who has been in reputable high-end luxury good sales the past 25 years, this is unbelievable. In my business, I will honour something I posted or stated even if it means I will loose money, and I have lost money in a few occassions that way. Now, I don't expect everyone to be as honourable as that, but I do expect a reputable company to at least explain. From my point of view, by changing the season grid first before answering my question, SFX is sort of sending me a message and took away all evidence that I was right. To me, their action is like strike first, before they have to honour a prime week deposit that is publicly posted. It is saying, "quick, change it before she insists!!!" That is the part I ask Mark to explain.

As to posting on TUG, I read many tuggers who will only buy timeshares acceptable to SFX, shouldn't they know then that SFX can also change the season grid without notice? That SFX can change it whenever it suits their needs even after a deposit is requested while the publicly posted season grid is showing prime demand? It is not intended as a threat, and I have not ask SFX to do anything. I only ask for an explanation. If came across as a threat, I apologize, again.

I also have paid a 3 year platinum membership, and now wish I had gone with gold instead and now also looks like I should sign up with II too.

Also, then in the future, which season grid should we follow? There are many occasions here in this forum where Mark refers to the qualified week questions to SFX's season grid. By doing so, he implied that this is the grid that SFX followed. Then, which grid should my deposit follow? The day I requested the deposit? or the day they changed the grid?

I am successful in my business not by demanding and getting my way. I was successful because I was very reputable and very honourable. In my business, others lied and cheat just like timeshare salespeople. I was able to succeed because I don't and I am very honest. People will spend tens of thousands of dollars with me before they even lay eyes on a finished products and solely based on my word. I guess my expectation of other reputable company is just as high and I shouldn't.

Well, Mark, my fault that I came on too strong in the opening post. I hope you don't take it personally, I know you are not responsible.

I will leave it, and I will use the Quarter House myself, or rent it, or donated it to volunteers like I did this year.

I am just disappointed that SFX did things this way. I don't know how I should proceed next. I do have other deposit request and exchange request with SFX, and I have already paid the 3 year platinum membership. With the bad feeling between us now and this disappointment I have with SFX, I don't see how things can possibly work out now. But again, not to threaten SFX in anyway. Next time, I recommend anyone to make any deposit/prime week question publicly in this forum, so at least there is a record.

So Mark, what do you suggest I do next? and I don't mean Quarter House, I mean the others. I have to admit I don't believe I will be treated fairly now, which is only human nature. Again, not an insult or threat, just stating facts of life.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

I am just disappointed that SFX did things this way. I don't know how I should proceed next. I do have other deposit request and exchange request with SFX, and I have already paid the 3 year platinum membership. With the bad feeling between us now and this disappointment I have with SFX, I don't see how things can possibly work out now. But again, not to threaten SFX in anyway. Next time, I recommend anyone to make any deposit/prime week question publicly in this forum, so at least there is a record.

So Mark, what do you suggest I do next? and I don't mean Quarter House, I mean the others. I have to admit I don't believe I will be treated fairly now, which is only human nature. Again, not an insult or threat, just stating facts of life.

I have no intention of posting this type of question publicly to create a "record." I will not use SFX's willingness to provide a responsive representative here against them. SFX has a season grid, I use it for reference. I am aware that it may change based on supply/demand. If I have a specific question about my account, I call or email. As for your "pickle" with SFX, it is largely self-induced since you didn't allow them the courtesy of responding to your PM before flaming here and threatening to flame elsewhere. You are fanning the flames by publicly asking (challenging) Mark as to what you should do next. They would be justified in handling this any way they see fit, but personally, I don't think posting about here is appropriate.

Avery

[jillchang Member Find all posts View Profile Close jillchang]

I have no intention of posting this type of question publicly to create a "record." I will not use SFX's willingness to provide a responsive representative here against them. SFX has a season grid, I use it for reference. I am aware that it may change based on supply/demand. If I have a specific question about my account, I call or email. As for your "pickle" with SFX, it is largely self-induced since you didn't allow them the courtesy of responding to your PM before flaming here and threatening to flame elsewhere. You are fanning the flames by publicly asking (challenging) Mark as to what you should do next. They would be justified in handling this any way they see fit, but personally, I don't think posting about here is appropriate.

Avery

I am asking them how they are going to handle it. Not challenging them. Mark or someone else can call me, email me, pm me, or respond here, however method they choose. If they decide not to accept any future deposit from me or work with me, it is fine with me. I apologize and admit I was wrong in coming on so strong, if they want to hold a grudge against me then is fine, I also did say it is human nature, I will accept whatever consequence for my action, and I expect people don't forgive easily. I don't understand how this is not fair. If they out do themselves and solve this problem above and beyong what they should have done, then believe me, I will post here and praise them, like I have done numerous time before. I DO PROMISE HERE THAT I WILL ONLY POST FACTS AND POST THEM OBJECTIVELY. I was rude, and I had it coming from all the people blasting me here. However, when I said I recommend people to ask Mark here regarding the deposit of their week, like under the post "will SFX accept my week?...", I will only say there is a reason for that, and it is not related to my problem with QH here. Since you accuse me of making things public then I will not divulge the details here.

Avery, I think in my anger, I did not make the sequence of the event very clear. I did use SFX's season grid as reference only. When I decide to explore the possibilities of deposit Quarter House, instead of assuming that it is prime week as per their publicly posted season grid, I PM Mark.

Here is the sequence of event:

1. I PM mark regarding another issue and told Mark that I don't think I will use Quarter House week 15 next year, I am thinking of depositing with SFX. I ask Mark if it qualify for the 3 for 1. At this time, QH's prime week is 2/1 to 5/1. So you see, even though that it does list it as prime demand, I ask Mark first instead of making assumption.

2. Mark send me pm back and regarding QH, told me that week 15 is after Easter week, and that is low demand for NOLA and also things are not back to normal in NOLA, there is still very low demand there. He said he will accept the deposit but can not give me the 3 for 1. Mark sent this PM on the same day.

3. I pm Mark back, again discussing this other issue and I told Mark that I understand the low demand regarding NOLA right now, but why did he say week 15 is low demand when their season grid shows prime demand? I made no demand at this time that SFX stand by their grid and give me 3 for 1. I am only asking Mark why he is contradictory. I thought he made a mistake in his statement. This pm, again, is on the same day.

4. Mark pm me back regarding this other issue, but no mention about the QH. Again, on the same day. And since it is at that time 5pm my time (Eastern time), I decided to ask Mark the next day regarding QH and give him time to work on this other issue. My concern right now is not that I am not getting 3 for 1. I have plenty of other timeshare that will qualify for it, I don't need all that many weeks. My concern is that why Mark is saying different thing than their posted grid? Did Mark make a mistake? I know NOLA's problem will take a while to get back to normal. But is Mark saying that week15 was never a prime demand week or is this just based on current situation right now? All I wanted was clarification from Mark, so I know what to expect in the near future. At this time, the season grid is still showing prime demand for NOLA 2/1 - 5/1

5. Next morning, I decided to pm Mark regarding QH. In my PM, I decided to add the seadon grid link he sent me before to remind him he made a mistake. Because I still believe at this time he made a mistake. To my extreme surprise, the season grid this morning has been changed to 2/1 - easter week. I check my pm box, Mark had not pm me back, even though he had the entire afternoon and evening the day before, so no explanation is given. I was very angry then, so instead of pm him, I posted this thread. What I was angry about is that before the question of QH is solved, SFX went and change the grid so I have no ground to say it is prime demand. Not unless i had a hard copy, which I don't.

I made the post not to threated or demand anything from SFX, i know things don't work this way in this world. I wanted people to know that SFX can change their grid while the request of a deposit is pending, and they changed it to their advantage. I REALLY REALLY had no problem not making this deposit, but I do have a problem with SFX doing things in this manner.

So Avery, will you then say, should my deposit of week 15 (if I even decide to do so) be qualified under the old grid while I made the request, or under the new grid the day after? Wouldn't you say SFX could have handle it much better? But by doing things this way, wouldn't you say it is a little underhanded? In my opinion, a reputable company should not have done it this way. I will even accept an explanation that it is a delayed posting and that they had already pre-determine the change in NOLA's grid, IF THEY HAVE EXPLAIN IT TO ME FIRST or immediately aftewards, like even the next morning. Am I perhaps putting too much trusts in SFX? If SFX sees fit to change grid while an active request for deposit is pending, then how are they better than RCI? Of course, it could be worse, it could be that SFX takes my week, then refuse to honour the 3 for 1. Then I guess no one would want to do business with them then. I think it is bad enough as it is, how you don't think so is beyond me.

When I paid SFX a fee for membership, I entered into a contract of service with them. I am expected to pay for the service at the time it is rendered and I agreed to the rules set out by SFX, SFX agrees to provide a service, and a service that they said is the best in the industry and they are a reputable company. Read Mark's latest sticky post. It might be somewhere in their rules that SFX can change their grid at any time and without notice, but I am not questioning the legal aspect of it, never was. What I see as unreputable is that I paid for the membership under a published guideline. I made the request under a published guideline. Then SFX thinks it is ok to change the guideline so they can deny a paid member of services that they agree to provide? Didn't Mark state somewhere in this forum that those week that qualify for prime demand also qualify for 3 for 1? I had no problem if they change the grid before I made the request for deposit, I will then consider it a change in SFX's policy. I HAVE A MAJOR PROBLEM WITH THEM CHANGING IT WHILE I WAS REQUESTING IT, BECAUSE NOW IT IS A TACTIC NOT TO HONOR IT. If I was a gold member, and did not pay the membership fee, then I might feel differently, at least then I have the choice to walk away, and if I didn't pay for a membership, they can certainly change their guideline however they want. I paid for a membership and where I come from, paying for service implies a contract that should be honored. And now I feel at least an explanation is due to me, how is that too much to ask for?

Again I apologize for taking my anger out at Mark in this forum. I want to make it clear again, he has done great things for me, and had so far provided service beyond my expectation. I should not have been so rude and strong and should have taken my time to explain to Mark. But what is done is done and I can't change that, I can apologize all I want, but I know people don't forgive so easily, and I accept that as well.

I have already said that I will not pursue the QH issue, but I have other pending requests that I like to know what to do, because I now don't expect the same level of service as before, and I don't blame them. How is that flaming and putting Mark under the spot again?

If SFX is truly reputable, then I guess I expect them to guarantee me that as a paying member, they will continue their excellent service as before until my contract expires. But I do disagree with Avery's statement that they can do what they wish with my account, like I said, I paid for a service. Although I am not demanding that service to be rendered, I am asking for a resolution, not for QH, but for other deposits and requests which I will not discuss here since you don't want to hear it.

Really, bottom line is, if I have problem exchanging with even the most reputable company, then what I should do is simply ensure that I don't ever have to do so through an exchange company. There are other means: instead of a fixed week fixed resorts, I can buy into either one or two high quality points or multi-resort system, thus ensuring I have plenty of flexibilities and choices without using an outside exchange company. I can rent out those units I don't use, and I can rent the units I do want. So what if I my timeshare company doesn't have a resort in NOLA? I can always Priceline a 4* hotel there and pay less than MF and exchange fee. There are always choices, and I wish SFX and all other exchanges would remember that. I have been a member with SFX for approx. 6 month, and I have already given them quite a lot of business. It has been fun exchanging, but it has not been cheap. Like I said, I don't buy for trading power, but for my own use and only trade those I don't use. Now perhaps I should ensure that I don't even consider trading, ever.

Jill Chang

[Tonya Junior Member Find all posts View Profile Close Tonya]

I think we all clearly understand the sequence of events, but did you ever stop to think that the change in the grid was not done as a malicious act against you?

Did you ever think that as soon as you brought up the discrepency with the grid, that Mark, in an attempt to provide the best customer service to all SFX customers, asked for the grid to be immediately updated. It's also possible that the change has been in process for a while, but, given all of the other issues with rolling out a new web page, it was overlooked or delayed.

Either way, I have no doubt that Mark and SFX had planned to honor the 3-for-1 for your deposit as soon as the discrepency was pointed out. Given SFX's customer service track record, it seems a given. Had you given him a reasonable turn-around time for response, you may have heard this directly from him.

JMHO.