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Addressing False Information

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  • Addressing False Information

    One of our Members pointed out to us certain false information about our LifeStyle Weeks program (Bonus Weeks) posted on a website "known" for publishing false information about our company.

    The poster stated our Bonus Weeks are much higher than other exchange companies, which simply is a False Statement.

    It is my understanding, with the other exchange companies, the general rule is, you cannot book and request a bonus week (a week that you specifically want) up to one year in advance. You are restricted to “left-overs” 60 days or less.

    With SFX you can request a Bonus Week up to one year in advance, and request the location you want, just like an exchange week! According to the pricing of those exchange companies, I have not seen any bonus weeks a year in advance and for the pricing as low as SFX's. I have seen many of their non-exchange weeks between $800 to $1,600 for a week. (There may be some "rare exceptions").

    Unfortunately the poster was unable to comprehend a “simple” pricing table designed for “easy understanding”.

    Lets get to the bottom line... In the past, you would typically pay an average of $499 for a 1 bedroom suite Bonus Week. The approximate retail value is around $1,400+/-.

    LifeStyle weeks are Bonus Weeks but with VARIABLE PRICING, based upon the size of the unit and how far in advance you book it. Therefore this metric is far more technical in your favor. Meaning on average you pay LESS.

    For example…. For a 1 bedroom suite, you used to pay $399-$499 if you booked your week within 30 days. Still a good deal, but now you get that same week for $149.

    There are “only 2 conditions” where nominal upgrade fees apply: Location and season.

    There are “only 4 locations” out of hundreds, on the “Whole Planet” where you pay a little extra because they are premium demand locations.
    New York, London, San Francisco: $299. Hawaii is only $199 extra.

    If you want to travel on a premium demand Holiday week, then like any hotel or airline you pay a premium price. With SFX it’s only $199, which is almost nothing when compared to the retail value. (I suggest looking at the prices of a hotel room for 2 in these cities and compare).
    • Based on a 1 bedroom suite, you now only pay $149 to to $599 for a whole week, based on how far in advance you book the week.

    • Averaging all pricing, the average cost of a one bedroom suite is ONLY $361 !!
    For a 2 bedroom suite…
    It used to be $499 (1BR price) plus an upgrade fee of $299 totaling: $798 for 6 people for a week!

    NOW… a 2 bedroom suite can be as little as $199 for the whole week !!!
    Or as much as the same price, $798 if booked a year in advance. What is retail value per night of a good hotel or suite? $200, $300, $400 ?? Everyone's perception of Value is different.... You can figure out the value yourself.

    They also fail to mention SFX gives qualified Members a Vacation Cash-Card for between $250-$500 to use towards transactions. No other exchange company does this.

    Some people just don't get it...

    Side note: I did not discuss pricing on Private Residence or Fractional properties, as there are only a couple in our regular SFX system, that will soon be moved to SFX Private Reserve. Similar to The Registry Collection.

    Hope this helps,

    Thanks,
    Mark @sfx
    Member Communications
    SFX Video

  • #2
    The Lifestyle weeks have been rockstar for me. Here's what I have used so far:

    One bedroom in Del Mar, CA $149. (less than 30 day booking)
    One bedroom in NYC $598. (approx 60 day booking)
    One bedroom Anaheim, CA $399. (approx 5 month booking)

    And I still have more weeks coming my way.

    I know people have different ways of traveling, planning, etc. For me, the Lifestyle weeks offer has been a HUGE bonus to me and my family. We often travel on short notice and normally for less than 7 days. I can't tell you how many people told me in the past that TSing wasn't good for me because of the way I travel. With SFX's Lifestyle weeks, I have turned my one week TS into 6 weeks. Since I pay so low for a full week, I don't care if I end up only staying 3 days. Maybe old school TSing would have been bad for me. Using SFX has made it excellent for me.

    Comment


    • #3
      Sorry to double post, but I just saw the thread for Manhattan club for sale.

      $1800./per year (MFs) would get me 5 nights in a studio if I were an owner.

      $598. to SFX got me 7 nights in a one bedroom.

      Comment


      • #4
        Mark,

        I know exactly what you are referring to. I just read the thread you are referring to a few minutes ago. I agree that it is totally bogus but doesn't surprise me as that sort of misinformation and SFX bashing is common with them and has gone on for years. One thing that has always amazed me is they have so many people that have never used SFX yet criticize them.

        I no longer participate on their site even though I am a lifetime member as I just got fed up with this sort of stuff.

        As far as I am concerned, SFX is the only exchange company that has bonus weeks that are worth anything. When I was with II prior to joining SFX several years ago, I always got 2 bonus weeks a year for depositing my 2 t/s weeks. However they were virtually worthless.

        Complaining about paying an upgrade fee for New York City, etc. is absurd. Of course the other exchange companies don't do that because you would NEVER be able to get a bonus week in those locations. All you get are garbage weeks with a ton of restrictions.
        John

        Comment


        • #5
          Thanks for the explanation Mark. As a new member of SFX, your clear explanation helped me understand SFX Lifestyle weeks a lot better.

          I think with most sites, people are free to post their opinions and it's upto to others to post facts and contrary opinions. It's an unfortunate side effect of free speech when misinformation stand without being corrected.
          Syd

          Comment


          • #6
            Originally posted by Sydney
            Thanks for the explanation Mark. As a new member of SFX, your clear explanation helped me understand SFX Lifestyle weeks a lot better.

            I think with most sites, people are free to post their opinions and it's upto to others to post facts and contrary opinions. It's an unfortunate side effect of free speech when misinformation stand without being corrected.
            Hi Sydney - Thank you for your post. I am glad the explanation helped. It seems that when new /creative programs are launched, it can take a while for customers to grasp and understand all of the nuances and benefits of the offer. As a result of not having much time on our hands, many times we are guilty of not reading things properly, and making assumptions.

            Free speech is paramount. People have the freedom to express their opinions and feelings how they want, and every company has to take the good with the bad with regards to "opinions". BUT... where the line is drawn, is when incorrect "factual" information is disseminated, as it not only harms a business, but it also harms consumers who are reading the false information which may lead to them to making bad decisions... Plus people may question the credibility of the website where the information is posted.

            When factual information is stated, people need to do their research first.

            Thanks,
            Mark @sfx
            Member Communications
            SFX Video

            Comment


            • #7
              Originally posted by JWC
              Mark,

              I know exactly what you are referring to. I just read the thread you are referring to a few minutes ago. I agree that it is totally bogus but doesn't surprise me as that sort of misinformation and SFX bashing is common with them and has gone on for years. One thing that has always amazed me is they have so many people that have never used SFX yet criticize them.

              I no longer participate on their site even though I am a lifetime member as I just got fed up with this sort of stuff.

              As far as I am concerned, SFX is the only exchange company that has bonus weeks that are worth anything. When I was with II prior to joining SFX several years ago, I always got 2 bonus weeks a year for depositing my 2 t/s weeks. However they were virtually worthless.

              Complaining about paying an upgrade fee for New York City, etc. is absurd. Of course the other exchange companies don't do that because you would NEVER be able to get a bonus week in those locations. All you get are garbage weeks with a ton of restrictions.
              John -Thanks for your comments. There are many who have expressed the same sentiments as you. There are questions about credibility that go back for a number of years. Have you ever wondered why RCI and I.I. are not there any more?

              Thanks,
              Mark @sfx
              Member Communications
              SFX Video

              Comment


              • #8
                Originally posted by Mark @SFX View Post
                John -Thanks for your comments. There are many who have expressed the same sentiments as you. There are questions about credibility that go back for a number of years. Have you ever wondered why RCI and I.I. are not there any more?

                Thanks,
                Mark @sfx
                Member Communications
                I don't pay any attention to RCI and II so I didn't know they were gone.
                John

                Comment


                • #9
                  Mark, why would you not address the false claims on that website as well? Seems passive aggressive to me. And that website you reference is simply a forum, with a view expressed by a member, no different than any member's point of view in this forum. Why do you insinuate that the website itself is somehow culpable for any opinions expressed by a user or users? Because it does not censor points of view?

                  For what its worth, I do see value in the Lifestyle Weeks, and have recently registered with SFX. Although it is difficult to want to patronize the company when you malign others with differing opinions--be they misinformed or otherwise--and the sites which provide a conduit for expressing those opinions.

                  Comment


                  • #10
                    Originally posted by Beef not
                    Mark, why would you not address the false claims on that website as well? Seems passive aggressive to me. And that website you reference is simply a forum, with a view expressed by a member, no different than any member's point of view in this forum. Why do you insinuate that the website itself is somehow culpable for any opinions expressed by a user or users? Because it does not censor points of view?

                    For what its worth, I do see value in the Lifestyle Weeks, and have recently registered with SFX. Although it is difficult to want to patronize the company when you malign others with differing opinions--be they misinformed or otherwise--and the sites which provide a conduit for expressing those opinions.
                    Beef not - thank you for your post and honestly expressing your views and opinions, they are very welcome.

                    With all due respect, you seem to be missing the whole point of my post in TSforums. It has nothing to do with other peoples opinions. Opinions are a form of free speech, and as stated earlier, every company has to take the good and the bad with regards to "opinions", thats life.

                    Stating false "factual" information is a completely different issue. Not only can it harm a business, but it can also harm consumers who are given false information. Once again, I stress "factual information", and not opinions is the issue. If there was a history of falsely stated factual information, would you say it would be very troubling if administrators who are given evidence of false information, allowed it to continue?

                    A number of our Members have for quite some time expressed their concerns about constant false factual information being posted, and were concerned we haven't addressed it in a while. So, with our Members (and our) best interests in mind, it has been addressed. A few months ago, I posted I could give my responses in "corporate speak", (standard corporate canned babble), or I could speak openly, frankly and be direct. I think most people prefer the latter.

                    I hope this clarifies opinions were not the issue. It was another issue of false factual informaton. Again, thank you for expressing your views and opinions... they are very welcome.

                    Thanks,
                    Mark @sfx
                    Member Communications
                    SFX Video

                    Comment


                    • #11
                      It's too bad that both threads have essentially been ruined by people more interested in drama than in timesharing information.

                      Clearly, Heathpack posted her experience and asked for feedback about what others have experienced.

                      Clearly, Mark had no issue with her post, but has an issue with the site that it was posted on.

                      Why do people keep trying to turn it into something else?

                      Comment

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