New SFX Website Update

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

At this time SFX is transitioning to a new website and membership structure with more benefits for the same pricing. The new site is being launched in "phases", which means unfortunately there will still be a lot of "major construction" for about another 4-6 weeks. We chose not to wait another 4-6 weeks for the completion, in order to start rolling out some of the new benefits and testing them with customer feedback. At this time we are making final changes to the main site (pre-login), and in about 3-4 weeks you will see major improvements in the login area of the site.

During this transition period, which will ultimately provide our Members with a greater transaction experience, and more money saving features than ever, we appreciate your patience and apologize for any inconvenience. At any time please feel free to call Member Services at 800-739-9969 to speak with an agent who will be delighted to assist you.

Thanks,
Mark @SFX
Member Communications

[chriskre Super Moderator Find all posts View Profile Close chriskre]

Hi Mark,
Just an FYI that the Login button is not working for existing members.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Hi Mark,
Just an FYI that the Login button is not working for existing members.

Chris - Thank you for bringing this to our attention. We are looking into it immediately!

Thanks,
Mark @SFX
Member Communications

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

I was able to log in just now

[JWC Super Moderator Find all posts View Profile Close JWC]

I was able to log in last night with no problem.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

I was able to log in just now

Grayfal and JWC - Thank you for the feedback. The new site is designed to be compliant with desktop computers, laptops, tablets and phones. Is anyone having any issues with the Login button on iPads?

Thanks,
Mark @SFX
Member Communications

[chriskre Super Moderator Find all posts View Profile Close chriskre]

I was able to log in today too with Safari on my iMac.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

I was able to log in today too with Safari on my iMac.

Chris - How about an iPad?

Thanks,
Mark @SFX
Member Communications

[chriskre Super Moderator Find all posts View Profile Close chriskre]

Chris - How about an iPad?

Thanks,
Mark @SFX
Member Communications

I don't have an iPad.

[JWC Super Moderator Find all posts View Profile Close JWC]

I don't have an iPad.

I don't have one neither am glad I don't.

[buzglyd Senior Member Find all posts View Profile Close buzglyd]

Logged in just fine with my iPad.

[SmithOp Junior Member Find all posts View Profile Close SmithOp]

Chris - How about an iPad?

Thanks,
Mark @SFX
Member Communications

It doesnt work with Safari but Chrome on iPad works. I even tried holding it down and using open in new tab and it just brings up the landing page, no log in pop up.

Its much slower loading and wont save my username even though I keep checking remember me. I prefer the previous log in page, this one is a fail IMO. Why the huge graphics for everything? I have to do a lot of scrolling to see anything, the previous design was much better.


Sent from my iPad using the strange new version of Tapatalk

[SmithOp Junior Member Find all posts View Profile Close SmithOp]

Chris - How about an iPad?

Thanks,
Mark @SFX
Member Communications

Works on Chrome, not Safari. Wont save my username even when remember is checked. Slow loading. Huge graphics, have to scroll forever to see everything that was presented much cleaner in the previous version.

Did you get the HGVC Revolution team for this design LOL!


Sent from my iPad using the strange new version of Tapatalk

[SmithOp Junior Member Find all posts View Profile Close SmithOp]

Works with Chrome but not Safari. Loads slow, lots of scrolling because the graphics are huge, doesnt save username even with remember me checked.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

SmithOP - Thank you for your 3 posts explaining that “it works on Chrome but not Safari”, as well as other information (Loads slow, lots of scrolling because the graphics are huge, doesn’t save username even with remember me checked). We appreciate you bringing this to our attention. We are aware that during this transition period, there are some bug issues with Safari, and our IT department is working on solutions.

Please keep in mind, this is not an “App”, it’s the whole website using the latest modern design architecture known as “Responsive Rendering”. A Responsive site is designed to display on all device sizes (phone, tablet, laptop and desktop). When I view this design on all of these devices, I can get to the most viewed section of the site (Resort Directory and the Resort Escapes with only one or two swipes down that take about 1-2 seconds. Hardly a long time. (Except for Safari at this moment, which is being worked on).

Just in case you missed earlier posts, I have taken the liberty of reposting some information below for your perusal.

As many of you have noticed, big changes are afoot at SFX Preferred Resorts. Since its inception, SFX has prospered in this competitive industry by being somewhat different than our competitors. This difference is our commitment to listening to our members and driving all of our future improvements to our membership and products, based on our member’s feedback.

Over the past few years, we have been hearing loud and clear that the cost of traditional exchange company fees have become prohibitively high and is causing many owners to question the value of their existing exchange company membership. We agree. That’s why at SFX we are taking a different path. We are rolling out a new web site, simplifying our membership levels to eliminate our Platinum level. Platinum is being “renamed” to Diamond. Diamond membership is an Upgraded version of the old Platinum, and not a downgraded version of the old Diamond. (The pre-existing Diamond Rewards level, is being renamed to Diamond Elite). So…. There will be 3 levels Gold, Diamond and Diamond Elite. All existing benefits will remain, and will add even more exciting benefits to this “Elite level” membership in the coming months. With prepaid cruises and vacation stays, and greater savings annually on all travel products, this membership level represents the best option for members who are "highly traveled".


If you are an existing Platinum member, as a thank you for your business, in the coming weeks we will be upgrading you at no charge to our new Diamond level. When you are ready to renew, the new Diamond Membership will be equal in pricing to the earlier Platinum Membership. The Bottom-Line… For the same pricing, you are getting more benefits and money saving opportunities!


About our website “transitioning”…

At this time SFX is transitioning to a new website and membership structure with more benefits for the same pricing. The new site is being launched in "phases", which means unfortunately there will still be a lot of "major construction" for about another 4-6 weeks. We chose not to wait another 4-6 weeks for the completion, in order to start rolling out some of the new benefits and testing them with customer feedback. At this time we are making a number changes to the main site (pre-login), and in about 3-4 weeks you will see major improvements in the login area of the site. (post login).

During this transition period, which will ultimately provide our Members with a greater transaction experience, and more money saving features than ever, we do understand there may be some temporary frustrating bug fixes needed, and we appreciate your patience and apologize for any inconvenience. At any time please feel free to call Member Services at 800-739-9969 to speak with an agent who will be delighted to assist you.

At SFX, our domestic and international exchange fees are the lowest in the industry and the quality of our resorts and customer service scores continue to be some of the highest in the industry. If you are looking for an exchange membership option, we invite you to call and review our new Diamond membership plans; they have never been this affordable. Our new website is being rolled out in "phases" over the next few months. Like most large construction projects, changes will be completed over time and we hope to minimize the disruption of our improvement initiatives to our members. There has never been a better time to be a SFX Preferred Resorts member, we are striving to deliver more value for less cost. Enjoy the journey.

Thank you,
Mark @SFX
Member Communications