New SFX Website Update

[SmithOp Junior Member Find all posts View Profile Close SmithOp]

Sorry about the duplicate posts, I wasnt aware of an error and replied three times with Tapatalk before using a browser, it was indicate my replies had to be approved by a moderator. I thought replies were posted right away, did not realize this forum was moderated. Apparently the mod chose to release all three.

You might want to consider reviewing the suggestions from Google pagespeed insight for the site updates.


Sent from my iPad using the strange new version of Tapatalk

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Sorry about the duplicate posts, I wasnt aware of an error and replied three times with Tapatalk before using a browser, it was indicate my replies had to be approved by a moderator. I thought replies were posted right away, did not realize this forum was moderated. Apparently the mod chose to release all three.

You might want to consider reviewing the suggestions from Google pagespeed insight for the site updates.


Sent from my iPad using the strange new version of Tapatalk

SmithOp - Thank you for your response. We appreciate and welcome all feedback. I will pass on your suggestion to our IT department regarding Google Pagespeed Insight. We are aware of the load-time issue on certain browsers and devices, and are working diligently to have this resolved. Over the next few days and weeks, you will see marked improvements in the website.

Thanks again...

Mark @SFX
Member Communications

[hurnik Member Find all posts View Profile Close hurnik]

Thanks for the updates Mark, it's appreciated. Looking forward to my new Diamond Elite benefits (LOL)!

Just booked another quality family vacation with SFX and my *FAVORITE* travel consultant: Nathan Reynolds!

I hope you keep him around for a long time. I look forward to depositing many more weeks with SFX.

--Kevin

[hurnik Member Find all posts View Profile Close hurnik]

Over the past few years, we have been hearing loud and clear that the cost of traditional exchange company fees have become prohibitively high and is causing many owners to question the value of their existing exchange company membership. We agree. That’s why at SFX we are taking a different path. We are rolling out a new web site, simplifying our membership levels to eliminate our Platinum level. Platinum is being “renamed” to Diamond. Diamond membership is an Upgraded version of the old Platinum, and not a downgraded version of the old Diamond. (The pre-existing Diamond Rewards level, is being renamed to Diamond Elite). So…. There will be 3 levels Gold, Diamond and Diamond Elite. All existing benefits will remain, and will add even more exciting benefits to this “Elite level” membership in the coming months. With prepaid cruises and vacation stays, and greater savings annually on all travel products, this membership level represents the best option for members who are "highly traveled".


If you are an existing Platinum member, as a thank you for your business, in the coming weeks we will be upgrading you at no charge to our new Diamond level. When you are ready to renew, the new Diamond Membership will be equal in pricing to the earlier Platinum Membership. The Bottom-Line… For the same pricing, you are getting more benefits and money saving opportunities!


About our website “transitioning”…

At this time SFX is transitioning to a new website and membership structure with more benefits for the same pricing. The new site is being launched in "phases", which means unfortunately there will still be a lot of "major construction" for about another 4-6 weeks. We chose not to wait another 4-6 weeks for the completion, in order to start rolling out some of the new benefits and testing them with customer feedback. At this time we are making a number changes to the main site (pre-login), and in about 3-4 weeks you will see major improvements in the login area of the site. (post login).

During this transition period, which will ultimately provide our Members with a greater transaction experience, and more money saving features than ever, we do understand there may be some temporary frustrating bug fixes needed, and we appreciate your patience and apologize for any inconvenience. At any time please feel free to call Member Services at 800-739-9969 to speak with an agent who will be delighted to assist you.

At SFX, our domestic and international exchange fees are the lowest in the industry and the quality of our resorts and customer service scores continue to be some of the highest in the industry. If you are looking for an exchange membership option, we invite you to call and review our new Diamond membership plans; they have never been this affordable. Our new website is being rolled out in "phases" over the next few months. Like most large construction projects, changes will be completed over time and we hope to minimize the disruption of our improvement initiatives to our members. There has never been a better time to be a SFX Preferred Resorts member, we are striving to deliver more value for less cost. Enjoy the journey.

Thank you,
Mark @SFX
Member Communications

Hi Mark!

Any word/update on when the Diamond Lifetime memberships will be upgraded to Elite? I see they're advertising Elite on the website already (on the diamondrewards.com site).

Thanks!

--Kevin