Giving away a bonus week?

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark,
Does the normal $399 fee to reserve a bonus week apply to these instances?
Bill

Hi Bill - yes, the Bonus Week price still applies, but only when the unit is booked and confirmed.

[Jaybee Senior Member Find all posts View Profile Close Jaybee]

Expiring bonus weeks

I have a bonus week that will expire Dec. 31, and I'd love it if someone else could use it. Jean

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

I have a bonus week that will expire Dec. 31, and I'd love it if someone else could use it. Jean

Jean - not a problem. You can assign it to anyone you want. We would book them as your guest.

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Is there a fee for guest certificate if you are a Platinum Member? Also, is there a fee to transfer it to someone elses account.

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Mark to answer

See posting above.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Is there a fee for guest certificate if you are a Platinum Member? Also, is there a fee to transfer it to someone elses account.

Hi Riverdees05 - sorry, I missed this post. Whether you are a Gold or Platinum Member, there is no charge for a Guest Certificate if we have the guest name up to the point of booking.

If you contact us after the exchange has been booked and ask for a name change, then there is a $39 fee.

If you wish to transfer an exchange to another Member's account, you would simply just have their name as the guest on your unit. The same rule applies... if we have their name up to the point of booking, there is no fee. If we book the unit in one name and later on you contact us to change it to another, then there is a $39 fee.

Hope this helps...

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Mark, just so that I am clear, I have a bonus week, can I transfer that bonus week to another SFX member or do I need to make a reservation for that SFX member or someone else and use a guest certificate to get it in that person's name.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark, just so that I am clear, I have a bonus week, can I transfer that bonus week to another SFX member or do I need to make a reservation for that SFX member or someone else and use a guest certificate to get it in that person's name.

Hi Riverdees05 - That Bonus Week is credited to your account. If you would like another SFX Member to be able to use it, the week doesn't get transferred to their account.

You would login to your account, place a request and state their name as the Guest. Your Guest can be anyone, whether they are an SFX Member or not.

Hope this helps...

[wackymother Senior Member Find all posts View Profile Close wackymother]

Just simply advise us the name of the person and their SFX account number, and we can transfer the bonus week from your account to theirs.

Wait. Can't we transfer a Bonus Week? I thought from the above that we could.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Wait. Can't we transfer a Bonus Week? I thought from the above that we could.

You can transfer it to another account, but is a simpler process to leave it in your account and give us the name of the guest you want to send in your place.

The reason it is simpler, is because the bonus week is part of a transaction that is the result of a qualified week being deposited. All these parts are connected. Canceling the bonus week from your account, then moving it to another account that didn't qualify for that specific bonus week in the first place involves more processing time.... and this is why it makes more sense to simply give us your guests name. For you the end result is the same.

Hope this helps...

[Jaybee Senior Member Find all posts View Profile Close Jaybee]

Mark, Please pardon my confusion. You said place a request and enter the name of our guest...so we can't let a "guest" choose a destination, even if he/she is a member of SFX? I'm trying to accomplish giving our week to someone who is a member. Jean

Hi Riverdees05 - That Bonus Week is credited to your account. If you would like another SFX Member to be able to use it, the week doesn't get transferred to their account.

You would login to your account, place a request and state their name as the Guest. Your Guest can be anyone, whether they are an SFX Member or not.

Hope this helps...

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

You can transfer it to another account, but is a simpler process to leave it in your account and give us the name of the guest you want to send in your place.

Mark,

I think the confusion is who it is simpler for, the member giving away the week or SFX . Sometimes, it may not be as simple as you've outlined. The potential for complexity occurs when a range of dates and options are selected. When I go onto the website and make my exchange time requests on behalf of a guest, aren't I the one that gets contacted back by SFX to see if the week available, fully matches the request? Then I would have to contact the guest and see if the match fits and then contact SFX back? I believe the possibility exists for me to become the middleman between my guest and SFX and that's something I may want to avoid. If the guest doesn't have an SFX membership, there is no way around this but if they do, then I think that's where some of the previous questions come into play.

If I'm wrong on the potential "middleman" issue, please let me know because I'm sure we all want this to be a win-win for all involved.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark,

I think the confusion is who it is simpler for, the member giving away the week or SFX . Sometimes, it may not be as simple as you've outlined. The potential for complexity occurs when a range of dates and options are selected. When I go onto the website and make my exchange time requests on behalf of a guest, aren't I the one that gets contacted back by SFX to see if the week available, fully matches the request? Then I would have to contact the guest and see if the match fits and then contact SFX back? I believe the possibility exists for me to become the middleman between my guest and SFX and that's something I may want to avoid. If the guest doesn't have an SFX membership, there is no way around this but if they do, then I think that's where some of the previous questions come into play.

If I'm wrong on the potential "middleman" issue, please let me know because I'm sure we all want this to be a win-win for all involved.

Thank you for your post - When placing the request on behalf of your guest, in the comments box you can state this is for your guest and state you want the agent to contact them directly at a certain number. No different to any guest request made.

In the new upcoming site, there will be an actual field for the guests name and contact number in the Request screen area.

Hope this helps...

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

Mark, thanks for the clarification. Will it show up in anywhere online that my guest did confirm and exchange and use the bonus week?

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark, thanks for the clarification. Will it show up in anywhere online that my guest did confirm and exchange and use the bonus week?

Yes, it will show in your account history. Even letting a guest use them, they technically are your weeks.

Hope this helps...