Entending the expiration of my week

[Ann-Marie Senior Member Find all posts View Profile Close Ann-Marie]

My week that has been deposited with SFX expires in June 2008. If I want to try and use it for an exchange for July 2008, and I extend it for one month?

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

My week that has been deposited with SFX expires in June 2008. If I want to try and use it for an exchange for July 2008, and I extend it for one month?

Ann Marie - thank you for your. Will you be depositing a 2007 week with us?

[Ann-Marie Senior Member Find all posts View Profile Close Ann-Marie]

Mark, I deposited a 2006 week some time ago with SFX. I am also going to deposit my 2007 weeks, but I would like to use my 2006 week for this trade, or I will probably loose it.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark, I deposited a 2006 week some time ago with SFX. I am also going to deposit my 2007 weeks, but I would like to use my 2006 week for this trade, or I will probably loose it.

Hi Anne-Marie,

When you deposit your 2007 week, one of several key benefits of the current promotion we have, your 2006 week will be given a 1-year Extension. If you pm me your full name and/or account number, I can send you the promotion for your resort.

[MaryH Senior Member Find all posts View Profile Close MaryH]

Mark,

Just to let you know that there are sometimes issues with the extension by 1 year with deposit of 1 week. I deposited 2 weeks a with check in dates a couple of weeks apart at the same resort at exactly the same time and the weeks deposited previously were only extended by 1 year.

It was fixed when I called in but if the processing is by software/system, you might want to get someone to check that issue.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark,

Just to let you know that there are sometimes issues with the extension by 1 year with deposit of 1 week. I deposited 2 weeks a with check in dates a couple of weeks apart at the same resort at exactly the same time and the weeks deposited previously were only extended by 1 year.

It was fixed when I called in but if the processing is by software/system, you might want to get someone to check that issue.

Hi Mary - maybe I am misunderstanding the post. With regards to the promotions, any existing unused deposits are only supposed to be extended by one year.

Am I missing something?

[MaryH Senior Member Find all posts View Profile Close MaryH]

Hi Mark,

Yes but since I deposited 2 weeks at Powell Place (Dec 1 and Dec 8 checkins) back in April, already deposited weeks should be extended by 2x 1 year but was only each extended by 1x 1 year. Also since both week are deposited at the sametime, one should be deemed in before the other so the first of those Powell Place deposits should get extended by 1 year shouldn't it?

BTW, can you PM, e-mail or call me since we seemed to have some issues with another one of those deposits I made back in beginning of October which I only found out when I called today to see why a week was missing on my deposit list. Since it is a 3 way issue, would like to get this clarified.

I think the website for deposit need to be enhance to show if something was deposit requested, signed form received, and deposited approved so we can follow the progress and straighten out issue rather than finding out weeks or months later.

Thanks,
Mary

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Hi Mark,

Yes but since I deposited 2 weeks at Powell Place (Dec 1 and Dec 8 checkins) back in April, already deposited weeks should be extended by 2x 1 year but was only each extended by 1x 1 year. Also since both week are deposited at the sametime, one should be deemed in before the other so the first of those Powell Place deposits should get extended by 1 year shouldn't it?

BTW, can you PM, e-mail or call me since we seemed to have some issues with another one of those deposits I made back in beginning of October which I only found out when I called today to see why a week was missing on my deposit list. Since it is a 3 way issue, would like to get this clarified.

I think the website for deposit need to be enhance to show if something was deposit requested, signed form received, and deposited approved so we can follow the progress and straighten out issue rather than finding out weeks or months later.

Thanks,
Mary

Hi Mary - If you could pm me your full name and account number, we can look into this for you.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Hi Mark,

I think the website for deposit need to be enhance to show if something was deposit requested, signed form received, and deposited approved so we can follow the progress and straighten out issue rather than finding out weeks or months later.

Thanks,
Mary

Hi Mary - This is a very good point. Although we very much appreciate you depositing your weeks over the phone with an agent the other day, if they are deposited via the web into your SFX online account, there is an automated status reports highlighted in red that does indeed show you the status of your deposits.

Online Deposit received / date
Signed deposit form recieved.
Still waiting for signed deposit form from Member.
Sent to resorts name/date for verification
Declined by resort /reason
Accepted by resort /date
Credited to Member account and email sent to member with acknowledgement.

These are just some of the automated responses you could see when transacting online. Although we will always gladly take your call to help you, for basic transactional processing there are great efficiencies by transacting online

Hope this helps...

[MaryH Senior Member Find all posts View Profile Close MaryH]

Hi Mark,

Thank you and the team at SFX for straightening out the issue with the Powell Place deposit last week.

Mary