Clarification on guest certificate T&C's

[camachinist Super Moderator Find all posts View Profile Close camachinist]

I was just reading this thread on TUG:

http://www.tugbbs.com/forums/showthread.php?t=34960

In it, a reference was made to a nominal service charge if a name change was made subsequent to the original booking. Since I have yet to have a successful booking with SFX, I'll use my situation as an example...

I currently have a request in for a bonus week, which I notated in the request to be a wedding gift for my neice and nephew to-be. I did not provide their names at the time of the request. If a precise match is made, will I be contacted to provide their names for the booking, or will the booking automatically be made in my name, necessitating a name change.

Also, the terms seem to refer to exchange weeks, and don't immediately appear to be inclusive of bonus weeks. Is the procedure similar for the latter, or different?

Reference:

http://www.sfx-resorts.com/platinum.html

**Guest Certificates: Free at the time of booking. In the event you call after the booking with a different guest name, there will be a nominal $39 processing fee.

Thanks!

Pat

[eal Senior Member Find all posts View Profile Close eal]

I have never had any trouble getting another name onto an SFX confirmation at no cost, even though there may be some kufuffle on my part before I land on the person who is actually going to go.

[camachinist Super Moderator Find all posts View Profile Close camachinist]

Were those confirmations for exchange weeks or bonus weeks? That's the clarification I'm seeking, as the T&C's are unclear on that point. I'm assuming the internal procedures for bonus weeks are a bit different.

Pat

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Were those confirmations for exchange weeks or bonus weeks? That's the clarification I'm seeking, as the T&C's are unclear on that point. I'm assuming the internal procedures for bonus weeks are a bit different.

Pat

Pat - thank you for your post. Whether a Bonus Week or an exchange week, there is No charge to issue your guest a confirmation providing the name is given to us either prior to the booking, or up until the actual booking when the agent calls you to offer the week.

After that point, if you call and change the name for the reservation, then there is a $39 administrative fee for the name change.

[camachinist Super Moderator Find all posts View Profile Close camachinist]

Thanks Mark; I appreciate your prompt response. As I am still learning your exchange/bonus week request system, in the example above, would it be better for me to just provide the proper guest's names to your agent when making the booking (IOW, when they call to offer the week), or append/ammend the request now to include their names. This bonus week will definitely go to them. If the wedding gets called off, the 39.00 will be the least of my concerns

Still learning

Pat

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Thanks Mark; I appreciate your prompt response. As I am still learning your exchange/bonus week request system, in the example above, would it be better for me to just provide the proper guest's names to your agent when making the booking (IOW, when they call to offer the week), or append/ammend the request now to include their names. This bonus week will definitely go to them. If the wedding gets called off, the 39.00 will be the least of my concerns

Still learning

Pat

Hi Pat - either way is fine. If it were me, I would just give the name upfront. That way it is done on your checklist of things to do.

If the wedding gets called off, at least you will have a "gift" to keep that is worth a lot more than the $39 it will cost you to change the name back to yours !!