Can Club Sunterra Members use SFX and for what???

[dwmantz Senior Member Find all posts View Profile Close dwmantz]

Mark

This post is important enough to post here and also on the Sunterra forum later. Thank you so much for all your help with this by the way. You and SFX are tops!!!!

In a previous message you indicated that Sunterra is no longer allowing Club Sunterra members to deposit club reservations with SFX unless they actually own at the resort.

Can we please check this out exactly and qualify this in detail for all of us Club Sunterra members who are going to be very dissappointed in now not being able to use SFX?

We can use the example of the deposit I am currently trying to make with you - a 2BR Cypress Pointe PII spring break week of 2008 (by the way, your site now says waiting for the auth form from me, but I already faxed it, and the other day your site said it had the form).

Anyway, personally, I am a club member who retained my deeds. Many did not and converted totally to points. I physically own at Greensprings and Powhatan in Williamsburg. Does that mean that I can only trade through SFX if I deposit weeks from Powhatan and Greensprings?

What does that mean for points only Sunterra Club members - they can't trade with SFX at all????

Thanks for clarifying this for us all.

I hope you are able to get Sunterra to allow us to fully work with you!!!

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark

This post is important enough to post here and also on the Sunterra forum later. Thank you so much for all your help with this by the way. You and SFX are tops!!!!

In a previous message you indicated that Sunterra is no longer allowing Club Sunterra members to deposit club reservations with SFX unless they actually own at the resort.

Can we please check this out exactly and qualify this in detail for all of us Club Sunterra members who are going to be very dissappointed in now not being able to use SFX?

We can use the example of the deposit I am currently trying to make with you - a 2BR Cypress Pointe PII spring break week of 2008 (by the way, your site now says waiting for the auth form from me, but I already faxed it, and the other day your site said it had the form).

Anyway, personally, I am a club member who retained my deeds. Many did not and converted totally to points. I physically own at Greensprings and Powhatan in Williamsburg. Does that mean that I can only trade through SFX if I deposit weeks from Powhatan and Greensprings?

What does that mean for points only Sunterra Club members - they can't trade with SFX at all????

Thanks for clarifying this for us all.

I hope you are able to get Sunterra to allow us to fully work with you!!!

Hi Dave - Thank you for your post. There is no question regarding those who own with a deeded interest, can and do use SFX. The only question needing clarification is for those who own SunOption points... as to what they can specifically deposit with us. We have an excellent relationship with Sunterra, and we will post clarification by this upcoming Tuesday.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark

This post is important enough to post here and also on the Sunterra forum later. Thank you so much for all your help with this by the way. You and SFX are tops!!!!

In a previous message you indicated that Sunterra is no longer allowing Club Sunterra members to deposit club reservations with SFX unless they actually own at the resort.

Can we please check this out exactly and qualify this in detail for all of us Club Sunterra members who are going to be very dissappointed in now not being able to use SFX?

We can use the example of the deposit I am currently trying to make with you - a 2BR Cypress Pointe PII spring break week of 2008 (by the way, your site now says waiting for the auth form from me, but I already faxed it, and the other day your site said it had the form).

Anyway, personally, I am a club member who retained my deeds. Many did not and converted totally to points. I physically own at Greensprings and Powhatan in Williamsburg. Does that mean that I can only trade through SFX if I deposit weeks from Powhatan and Greensprings?

What does that mean for points only Sunterra Club members - they can't trade with SFX at all????

Thanks for clarifying this for us all.

I hope you are able to get Sunterra to allow us to fully work with you!!!

Dave - here is clarification with regards to Club Sunterra's SunPoints and SFX.

Here is our understanding of Club Sunterra's Sun Options Points. When you own Points in their system, at this time, you may only request and reserve space (subject to availability) internally within their system which includes certain Sunterra Resorts and other inventories Club Sunterra accesses through various resources.

One of those resources is Interval International. However, you are not actually making an exchange through Interval International. Club Sunterra has a pool of hundreds of thousands of points (currency) with which they access space to fulfill their Member's requests. Interval International is one of several resources they access with their points, but no actual exchange is made by you personally with I.I. Club Sunterra is essentially a system you buy into to only use the space they access through their network, through points-acquisition.

This is unlike a conventional timeshare exchange, whereby you can reserve and deposit a week, and exchange for another week in the pool. Or, if you own a Points system that allows "external" exchanges, you would reserve a weeks worth of points and deposit them with the external exchange company for a week of exchange. Best described Sun Options is an "internal" exchange system only, that uses their points currency to acquire space through various resources for request fulfillment.

Please note that Sunterra Owners of deeded interests still may use SFX Preferred Resorts for their exchanges. We hope this explanation clarifies the different structures, and again thank you for your interest in SFX Preferred Resorts.

[dwmantz Senior Member Find all posts View Profile Close dwmantz]

The Simple Answer is NO

Mark

Very sorry to hear that, but thank you for the research and for working on our behalf. I and many other Club Sunterra members are very saddened to learn that we CAN NOT use SFX or any other exchange then II and of course internally with CS.

I think I read your statement to also say that ONLY NON-CLUB Sunterra property owners can join and exchange with SFX. That would mean that even us hybrid deed-holding club members CAN NOT. After all, we have assigned our deeds for now directly to Sunterra.

Thank you very much for your help. I will no longer be such a bother.

DWMantz

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

Dave - here is clarification with regards to Club Sunterra's SunPoints and SFX.

Here is our understanding of Club Sunterra's Sun Options Points. When you own Points in their system, at this time, you may only request and reserve space (subject to availability) internally within their system which includes certain Sunterra Resorts and other inventories Club Sunterra accesses through various resources.

One of those resources is Interval International. However, you are not actually making an exchange through Interval International. Club Sunterra has a pool of hundreds of thousands of points (currency) with which they access space to fulfill their Member's requests. Interval International is one of several resources they access with their points, but no actual exchange is made by you personally with I.I. Club Sunterra is essentially a system you buy into to only use the space they access through their network, through points-acquisition.

This is unlike a conventional timeshare exchange, whereby you can reserve and deposit a week, and exchange for another week in the pool. Or, if you own a Points system that allows "external" exchanges, you would reserve a weeks worth of points and deposit them with the external exchange company for a week of exchange. Best described Sun Options is an "internal" exchange system only, that uses their points currency to acquire space through various resources for request fulfillment.

Please note that Sunterra Owners of deeded interests still may use SFX Preferred Resorts for their exchanges. We hope this explanation clarifies the different structures, and again thank you for your interest in SFX Preferred Resorts.

Mark - thanks for the info, but the reply still leaves me a bit "in the air".

We own a deeded property at Sunterra Po'ipu. We have also joined Club Sunterra and have affiliated that week with Club Sunterra, for which we receive SunOptions. But we still have the deed to our property. (We could have surrendered the deed for an interest in the Sunterra Hawai'i Trust, but we decided to retain our direct ownership.)

So that property is both deeded to us, and involved with SunOptions.

***

I think your answer is clear that we could not use those SunOptions to reserve a week at another Sunterra resort, and then try to deposit that week with SFX. And it's also clear that if we weren't involved with SunOptions we could deposit our Po'ipu week with SFX.

But reading your answer I'm not clear whether a deeded property can be deposited with SFX if the owner has also brought that week into the Club Sunterra program.

Hope that question makes sense.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

Mark - thanks for the info, but the reply still leaves me a bit "in the air".

We own a deeded property at Sunterra Po'ipu. We have also joined Club Sunterra and have affiliated that week with Club Sunterra, for which we receive SunOptions. But we still have the deed to our property. (We could have surrendered the deed for an interest in the Sunterra Hawai'i Trust, but we decided to retain our direct ownership.)

So that property is both deeded to us, and involved with SunOptions.

***

I think your answer is clear that we could not use those SunOptions to reserve a week at another Sunterra resort, and then try to deposit that week with SFX. And it's also clear that if we weren't involved with SunOptions we could deposit our Po'ipu week with SFX.

But reading your answer I'm not clear whether a deeded property can be deposited with SFX if the owner has also brought that week into the Club Sunterra program.

Hope that question makes sense.

Hi Steve - Good point. We will communicate with Sunterra tomorrow for clarification.

[dwmantz Senior Member Find all posts View Profile Close dwmantz]

Club Sunterra Members and SFX

With Mark's very kind help . . .

I believe the final answer is that Club Members who have kept their deeds CAN INDEED trade through SFX by reserving and depositing any week of the year of any size from their deeded property. The key is that the week can ONLY be from the properties from which they hold a deed.

From a Club Sunterra Logistics point of view, after making the reservation, list SFX Preferred Resorts as the guest, deposit the week online with SFX, and then fax them back their signed reservation forms.

I own at Powhatan Plantation and have deposited two 2BR July 4th 2008 weeks and have just done this. I am now waiting to see if the deposits are confirmed by Sunterra to SFX and then SFX to me.

I'll post again once I see confirmation!

[Spence Super Moderator Find all posts View Profile Close Spence]

What does this mean for owners who are Florida Trust or Hawaii Trust members. They 'own' part of the trust that holds the deeds in the name of the members??? They can then reserve at the 21 (or 2 for Hawaii) and deposit that with SFX? They are 'owners' at all those resorts.

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

What does this mean for owners who are Florida Trust or Hawaii Trust members. They 'own' part of the trust that holds the deeds in the name of the members??? They can then reserve at the 21 (or 2 for Hawaii) and deposit that with SFX? They are 'owners' at all those resorts.

I was wondering that myself. If dwmantz is correct, ultimately it will mean that you can deposit your home resort with SFX.

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

I was wondering that myself. If dwmantz is correct, ultimately it will mean that you can deposit your home resort with SFX.

Hi Steve et al - if you still own a "deeded interest" at a Sunterra property and that deeded interest has not been affiliated with or assigned to Club Sunterra, you can reserve a week at the resort you specifically own at, and deposit it with SFX.

If you own points within Club Sunterra or if you have a deed that has been affiliated with or assigned to Club Sunterra in exchange for receiving SunOptions, you cannot reserve your time and deposit it with any exchange company, you can only request and reserve time internally within their own properties and any space they may negotiate with other companies. You also have the right to send someone "as your Guest" into the points "internal system".

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

Yes - Mark. That's both helpful and good news.

The only remaining "fuzzy" area is where the ownership is one of the trusts (either the Hawai'i Trust or the "Florida" trust) and the ownership is part of Club Sunterra. Those trusts are an undivided interest in the properties held in the particular trust, and Sunterra grants Home Resort Advantage based on those ownerships.

So the question is whether the owner of a trust that is affiliated with Club Sunterra may make a "Home Resort" deposit with SFX, - i.e., gving the Trust ownership the same effect as the deeded ownership.