Originally posted by happymum
If you have a pending request, and would like to modify it... perhaps change the unit size, number of people traveling, or add alternative locations and/or dates, for your convenience this can be done online 24/7. If you are busy, you don't have speak with an agent, you don't have wait for Pacific Time hours if that isn't convenient, it's at your convenience.
Other benefits... you always get emailed receipts for all your transactions for your file. You will also see any specials being offered. The status of your request is also stated, as well as a host of other items
However, you are always welcome to speak with an agent.
With your best interests in mind, here are a couple of links that offer very helpful advice.
1. Exchange process
2. Understanding exchanges
Hope this helps....
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