I Didn't Know How Much Sfx Was Doing Behind The Scenes With Rhc- I Was Never Scammed!

[icydog Banned Find all posts View Profile Close icydog]

After Deposit Sfx Scam What A Horrible Company To Do Business With!

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SFX has my presidential week but will not believe it is a full one brm since some clerk over at RHC said there isn't privacy for four. i can't get a phone number for sfx and this is driving me nuts. Why would i persist like this if it wasn't a fact. i stayed in the same suite in November so i know what i am talking about! i have a broken arm so this is doubly frustrating since typing with one hand is impossible! I AM SORRY FOR THE SPELLING AND GRAMMITICAL MISTAKES i got a note this morning from rhc confirming that a presidntial is a one or two bdrm and i know even that will do no good. i feel like i have been scammed by this exchange company since they have
1. been unable to return the week to me since someone aleady took it
2. not extended reasonable exchanges
3. my so called bonus week is rapidly running out of time
4. will not call me, or give me a person i can call, to straighten this mistake out inspite of over 10 emails pleading with them to do so
5. the won't call the resort and check with them
6. they absolutely HAVE NO RESOLUTION PROCESS
7.THEY FLAT OUT DISBELEIVE ME WHICH IS NOT ONLY DISCONERTING BUT HURTFUL TO MY REPUTATION AND PRIDE. I ONLY USED THEM AFTER YOUR PRAISE AND THEREFORE I AM APPALLED AT THEIR LAK OF CONCERN FOR ME AS A MEMBER. I KNOW YOU WORK FOR THEM MARK BUT REPEATED REQUESTS TO YOU FOR A PHONE CALL HAVE BEEN IGNORED.


I WILL COPY AND PASTE THIS TO THE TUG BOARDS AND TS TODAY AS WELL--- I HAVE LOST ALL MY PATIENCE AT THIS POINT!

[Bill4728 Super Moderator Find all posts View Profile Close Bill4728]

I know you're upset about this, but keep in mind that SFX will not take a studio (unless it in NY, SF or London) so they know that you have deposited a 1br. <<Added - Sorry I didn't know that you were talking about a London week>>

Mark will get this straightened out for you.

Good Luck

[Mark @SFX Industry Representative Find all posts View Profile Close Mark @SFX]

SFX has my presidential week but will not believe it is a full one brm since some clerk over at RHC said there isn't privacy for four.

Icydog - if you could email me your real name and account number, I can look into this for you and check for "accuracy" in any of your statements, and post the findings here publicly. You can email me at accounts@sfx-resorts.com.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Mark will be answering shortly please do not post here. I will be spliting and moving this thread. Only be keeping the posts that were made by icydog and by Mark. I will also be undeleting the posts that were deleted by the posters. If you want to disscuss this it will be in an area where this will be allowed such as in the Hot tub.

After Marks post there is a good chance that this thread will be renamed.

[icydog Banned Find all posts View Profile Close icydog]

Mark will be answering shortly please do not post here. I will be spliting and moving this thread. Only be keeping the posts that were made by icydog and by Mark. I will also be undeleting the posts that were deleted by the posters. If you want to disscuss this it will be in an area where this will be allowed such as in the Hot tub.

After Marks post there is a good chance that this thread will be renamed.

BIG FRANK PLS CHANGE THE NAME OF THIS POST
MAYBE YOU CAN CALL IT "I DIDN'T KNOW HOW MUCH SFX WAS DOING BEHIND THE SCENES WITH RHC- I WAS NEVER SCAMMED!" (AND I AM PRETTY STUPID FOR NOT BEING ABLE TO SPOT A PHONE NUMBER ON A WEBSITE!) OR ANY TRUNCATION OF THAT TITLE YOU WISH TO USE!

[Keitht Super Moderator Find all posts View Profile Close Keitht]

Problem resolved

The situation was in fact far from the way the OP described it and a full apology has been posted here along with a detailed explanation.