New criticism of OLCC on TUG

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

And of exchanging into specific units, the ones deposited with the exchange company.

It's also one of the advantages of direct exchanging.

[katiemack Super Moderator Find all posts View Profile Close katiemack]

I don't understand many of the resorts' attitudes about the check-in time. It's not like the maids are cleaning every unit at once, and they are all going to be clean at the same time. Hey, maybe that is what they do. That would explain the dirtiness of the units.

I don't think it takes much cleaning up after most people. When we leave our units, they look no worse for the wear: I clean the kitchen sink and countertops, then pile the towels together on one bathroom floor. The place only needs a towel and sheet change to look clean again. But they are supposed to clean floors, toilets, vacuum, etc. Maybe if a clean user has been the last exchanger and the unit looks okay, they might just be doing a little spot cleaning and sheet change. You never know.

One of our resorts has a very strict policy that no unit can be released until the head housekeeper has inspected and cleared it for the use of the next guest.

We have watched her running from clean room to clean room as they become available, and she does a fantastic job.

Nothing escapes her eye most times...and we have seen her call back a crew to redo items in a unit because they were done poorly or were missed.

I appreciate any housekeeping staff who has such dedication, and I would rather cool my heels at the nearest water cooler than rush my way into an un-ready unit. Sometimes "accommodating" an early arrival means getting complaints from the person because the room was rushed in cleaning.

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Most resorts I've been to allow for some early check-ins, but doing so IMHO is granting a special privilege that should not be taken for granted. Some units are ready to occupy the day before check-in due to not being occupied or an early departure. If they are ready, then why not let someone in early ? On the other hand, when you have a specific unit on the confirmation-occupancy depends on the readiness of a particular unit. At the Royals, when they had a specific unit assigned, and with a check in time of 4 PM, they will let you in as soon as the previous occupant checks out (11 AM), even if the unit is still to be/in the process of being cleaned, or they will store your luggage until it's ready and check you in anyway so you can roam around or hit the beach/pool. Spreading out the check-ins makes that specified check-in time less hectic and should reduce check-in delays. I usually inform the resort(particularly smaller ones) as early as possible if we will be arriving late. If that helps others to get a room readied sooner, I'm happy to make the call.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Sometimes it takes awhile for things to set in, and something comes to you out of the blue, like the following.

What is striking about BassAngler's problems is that the LOL's do not insult, belittle and criticize him, like they have so many others who have reported exactly the same problems. They are not giving their normal, "You can't please everyone . . . If you don't like it, go someplace else," spiel, in their usual tag-team manner. (Unnecessary Roughness. That'll be 15 yards for piling on. )

Perhaps if they treated everyone who has a problem at their resort in that manner, they would accomplish their mission easier.

Perhaps they were nice because BassAngler had posted about his trip beforehand, and LOL's had replied, hyping their resort. BassAngler was a neutral person looking for a nice vacation, not a devil with a design of tearing their resort apart. But then he reported the same things that others have.

Not much to flaunt and brag about after that.

If they have such clout with management, why don't they devote their energies to resolving the areas that seem to get consistent complaints~~~Maintenance, Cleanliness, and Service?

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

All I have read makes me confused, and a bit angry.
We were in the lobby for over two hours waiting to check in, as was everyone else, because noone could check in until 4:00, despite asking several times and needing to get to the airport. We too had checked out of a different resort and were homeless. Now I read that Big Frank was allowed to check in early, and so were many other people. We were assigned a substandard unit, and a long way from anything, and requests to change it were ignored. Others say they just requested a better unit and were given it. When I commented on a different thread that our requests were ignored, it was implied that I had a lot of nerve to make reguests, and everyone wants to be near a pool. Then why oh why is Orange Lake one of the few resorts that doesn't have pools near so many units.

It is these inconsistencies that are so aggravating - being given a description of a unit with a whirlpool tub and getting a motel tub instead and all the other things. If the policy is no early check ins, then it should be that for everyone, no requests honored, then do it for everyone.
I have turned down Orange Lake ever since, I don't want to take another chance. And I hate the arguement that because you are in Orlando you are not going to be in your unit much, why is someone else planning my vacation for me.

I think it has a lot to do with which week you exchange into. Most resorts are willing to bend to please a customer if there is a way to bend. Sometime, if you come on a slow week, you can get best treat. But if the usuage is high, it is better to stay on the rule, to avoid any argument.

Jya-Ning