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The night before we left OL for our second week, at a SW FL resort, I noticed the message light on the phone was flashing. We had been to Shells to eat and then to the hot tub and it was about 10:00 we I noticed it. We don't answer the phone when we stay there, so it the mesaage light had been flashing all week. But I had cleared the messages earlier in the day, so this was a new call.
The message was from a lady in that RCI emergency department, the one that takes care of problems when you can't get into a resort. The message said she was trying to handle an overbooking problem, but she assured me it was not our exchanges, but someone elses.
She wanted our exchanges for some one else who had been overbooked somewhere. She offered two two bedroom units at a better resort on the beach five miles from where we have two one better units. She said they would give us one of them free.
So, figure that out. If they had two 2-bedroom units at a better resort on the beach, why not give them to the person that got overbooked, rather than our two 1-bedroom units? Why even bother us?
She left a phone number without a prefix. I tried 317, and got some grumpy guy, then called it again thinking I might have dialed wrong, but got the same grumpy guy. Then I called the 800 number and gave the Guide in Mexico City the name and extension number of the person in Customer Service I was trying to reach. He said he could not connect me to the office in Indianapolis.
A Guide in the Phillipines said the same thing.
Finally some Guide somewhere got me connected with the person who had called me, but I got her voice mail. I left a message and our cell phone number, but she didn't call back.
The next day, check-in day at our SW Florida resort, I finally figured out the prefix was 877, and got the emergency department. I actually talked to the lady at the desk next to the lady I needed to talk to. I left my information for her to tell her buddy, who was not due in for another hour.
On our drive I got the call and the problem had been resolved. Guess what they did? . . . Yup, gave the other person the two 2-bedroom units at the resort on the beach.
Strange.
The message was from a lady in that RCI emergency department, the one that takes care of problems when you can't get into a resort. The message said she was trying to handle an overbooking problem, but she assured me it was not our exchanges, but someone elses.
She wanted our exchanges for some one else who had been overbooked somewhere. She offered two two bedroom units at a better resort on the beach five miles from where we have two one better units. She said they would give us one of them free.
So, figure that out. If they had two 2-bedroom units at a better resort on the beach, why not give them to the person that got overbooked, rather than our two 1-bedroom units? Why even bother us?
She left a phone number without a prefix. I tried 317, and got some grumpy guy, then called it again thinking I might have dialed wrong, but got the same grumpy guy. Then I called the 800 number and gave the Guide in Mexico City the name and extension number of the person in Customer Service I was trying to reach. He said he could not connect me to the office in Indianapolis.
A Guide in the Phillipines said the same thing.
Finally some Guide somewhere got me connected with the person who had called me, but I got her voice mail. I left a message and our cell phone number, but she didn't call back.
The next day, check-in day at our SW Florida resort, I finally figured out the prefix was 877, and got the emergency department. I actually talked to the lady at the desk next to the lady I needed to talk to. I left my information for her to tell her buddy, who was not due in for another hour.
On our drive I got the call and the problem had been resolved. Guess what they did? . . . Yup, gave the other person the two 2-bedroom units at the resort on the beach.
Strange.
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