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United Airlines to help Aloha Airlines customers
United Airlines and Aloha Airlines have a frequent flyer and code share relationship. United is prepared to assist and accommodate customers who are affected by the termination of Aloha Airlines. For customers who are flying on an United ticket, we will rebook them on an alternate flight where space is available, for no additional charge. For customers traveling on an Aloha Airlines ticket, we are offering a discounted one-way fare through the end of April that will make it easier for them to return home.
See Press Release for further details
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The following questions and answers section provides additional information for customers scheduled to fly with Aloha Airlines:
What does a code share relationship between United and Aloha Airlines mean?
It means that we were allowed to market flights as our own even though they are actually operated by Aloha Airlines. Conversely, it allowed Aloha to have an Aloha flight number on flights which were actually operated by United. Therefore, customers ticketed on either airline have the potential to be affected.
How will United rebook customers originally scheduled to fly on Aloha Airlines?
For United ticketed customers, we will make our best effort to rebook you on an Unted flight between the U.S. Mainland and your Hawaiian destination. The same would also be true for flights departing Hawaii for the U.S. mainland. For inter-island travel, we will do or best to find you alternate arrangements on either Hawaiian Airlines or Go! Airlines.
However, all accommodations will be dependent on the availability of seats. If no acceptable arrangements can be made United Airlines will refund your ticket, according to the rules of the original fare you have paid.
How do I know which airline has issued my ticket? All airline tickets have a ticket number. The first three digits of the ticket number will identify who has issued the ticket.
Tickets beginning with 016 are issued by United Airlines.
Tickets beginning with 327 are issued by Aloha Airlines.
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How do I know if my flight is cancelled or will operate?
If you have a flight number that is between United 0001 and United 1699 it is operated by United and is not impacted.
If you have a flight number that is between United 3940 - 4299 it is operated by Aloha and is cancelled.
If you have a flight number that is shown as Aloha 1100 - Aloha 1299 these flights are operated by United and will continue to operate.
If your flight carries either an United or an Aloha Airlines flight number and is operated by Island Air, your flight will operate as normal since they are not affected by Aloha's discontinuation of service.
How will a United ticketed customer booked on an Aloha Airlines operated flight be rebooked?
United customers booked on Aloha Airlines operated flights will be rebooked for their same day of travel at no additional charge (subject to availability). In some cases we may re-book customers on another carrier, at no charge, if we cannot find space available on one of our flights.
How will Aloha Airlines ticketed customers booked on United operated flights be rebooked?
Customers are not affected as they are already confirmed on a United operated flight.
We will continue to accept all Aloha Airline issued tickets for United operated flights. Customers should check in as normal.
How will United customers booked on Aloha Airlines flights with Mileage Plus miles be rebooked?
United ticketed customers on Aloha Airlines using Mileage Plus miles will be rebooked on another flight either with United, Hawaiian or Go! (subject to availability). If acceptable arrangements can not be made, customers will be re-credited the miles to their account without a fee prior to the beginning of travel.
Please call one of our reservation offices for assistance. Within North America, you can reach us at 1-800-UNITED-1.
Outside North America, visit our worldwide contact center list for an office near you.
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Will United Airlines accept AlohaPass frequent flier reservations?
United will continue to honor ticketed reservations using AlohaPass miles that Aloha's frequent flier members have on United Airlines flights.
I have already begun my journey on an Aloha ticket and I have a return ticket on an Aloha flight that has been cancelled. What do I do?
You will need to work with your travel agency or credit card company for any instructions on a partial refund from Aloha Airlines.
United Airlines is offering a special fare for customers holding an Aloha Airlines ticket for travel between March 31, 2008 and April 30, 2008. This fare is available only for one-way travel between the U. S. Mainland and Hawaii. You must be able to provide proof of purchase of a Aloha Airlines ticket to qualify. Please call United Reservations at 1-800-UNITED1 for more information.
Will United customers be affected in other ways?
United customers may also be affected by the dissolution of the overall marketing partnership with Aloha Airlines. This would include the discontinuation of mileage accrual and redemption in the joint frequent flier programs.
United Airlines and Aloha Airlines have a frequent flyer and code share relationship. United is prepared to assist and accommodate customers who are affected by the termination of Aloha Airlines. For customers who are flying on an United ticket, we will rebook them on an alternate flight where space is available, for no additional charge. For customers traveling on an Aloha Airlines ticket, we are offering a discounted one-way fare through the end of April that will make it easier for them to return home.
See Press Release for further details
--------------------------------------------------------------------------------
The following questions and answers section provides additional information for customers scheduled to fly with Aloha Airlines:
What does a code share relationship between United and Aloha Airlines mean?
It means that we were allowed to market flights as our own even though they are actually operated by Aloha Airlines. Conversely, it allowed Aloha to have an Aloha flight number on flights which were actually operated by United. Therefore, customers ticketed on either airline have the potential to be affected.
How will United rebook customers originally scheduled to fly on Aloha Airlines?
For United ticketed customers, we will make our best effort to rebook you on an Unted flight between the U.S. Mainland and your Hawaiian destination. The same would also be true for flights departing Hawaii for the U.S. mainland. For inter-island travel, we will do or best to find you alternate arrangements on either Hawaiian Airlines or Go! Airlines.
However, all accommodations will be dependent on the availability of seats. If no acceptable arrangements can be made United Airlines will refund your ticket, according to the rules of the original fare you have paid.
How do I know which airline has issued my ticket? All airline tickets have a ticket number. The first three digits of the ticket number will identify who has issued the ticket.
Tickets beginning with 016 are issued by United Airlines.
Tickets beginning with 327 are issued by Aloha Airlines.
Back to top
How do I know if my flight is cancelled or will operate?
If you have a flight number that is between United 0001 and United 1699 it is operated by United and is not impacted.
If you have a flight number that is between United 3940 - 4299 it is operated by Aloha and is cancelled.
If you have a flight number that is shown as Aloha 1100 - Aloha 1299 these flights are operated by United and will continue to operate.
If your flight carries either an United or an Aloha Airlines flight number and is operated by Island Air, your flight will operate as normal since they are not affected by Aloha's discontinuation of service.
How will a United ticketed customer booked on an Aloha Airlines operated flight be rebooked?
United customers booked on Aloha Airlines operated flights will be rebooked for their same day of travel at no additional charge (subject to availability). In some cases we may re-book customers on another carrier, at no charge, if we cannot find space available on one of our flights.
How will Aloha Airlines ticketed customers booked on United operated flights be rebooked?
Customers are not affected as they are already confirmed on a United operated flight.
We will continue to accept all Aloha Airline issued tickets for United operated flights. Customers should check in as normal.
How will United customers booked on Aloha Airlines flights with Mileage Plus miles be rebooked?
United ticketed customers on Aloha Airlines using Mileage Plus miles will be rebooked on another flight either with United, Hawaiian or Go! (subject to availability). If acceptable arrangements can not be made, customers will be re-credited the miles to their account without a fee prior to the beginning of travel.
Please call one of our reservation offices for assistance. Within North America, you can reach us at 1-800-UNITED-1.
Outside North America, visit our worldwide contact center list for an office near you.
Back to top
Will United Airlines accept AlohaPass frequent flier reservations?
United will continue to honor ticketed reservations using AlohaPass miles that Aloha's frequent flier members have on United Airlines flights.
I have already begun my journey on an Aloha ticket and I have a return ticket on an Aloha flight that has been cancelled. What do I do?
You will need to work with your travel agency or credit card company for any instructions on a partial refund from Aloha Airlines.
United Airlines is offering a special fare for customers holding an Aloha Airlines ticket for travel between March 31, 2008 and April 30, 2008. This fare is available only for one-way travel between the U. S. Mainland and Hawaii. You must be able to provide proof of purchase of a Aloha Airlines ticket to qualify. Please call United Reservations at 1-800-UNITED1 for more information.
Will United customers be affected in other ways?
United customers may also be affected by the dissolution of the overall marketing partnership with Aloha Airlines. This would include the discontinuation of mileage accrual and redemption in the joint frequent flier programs.
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