Manhattan Club New Mandatory Service Fees

[wombat Member Find all posts View Profile Close wombat]

Quite a number of European resorts have extra fees, some are reasonable, some are not. We were earlier considering a resort in the South of France (Marina Baie des Anges, if I remember correctly), but found that the mandatory fees charged for linen & towels (!!), cleaning & electricity etc plus our exchange fees added up to more than the cost of renting it directly, so we passed it up. I think a number of Scottish resorts charge for electricity used.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Quite a number of European resorts have extra fees, some are reasonable, some are not. We were earlier considering a resort in the South of France (Marina Baie des Anges, if I remember correctly), but found that the mandatory fees charged for linen & towels (!!), cleaning & electricity etc plus our exchange fees added up to more than the cost of renting it directly, so we passed it up. I think a number of Scottish resorts charge for electricity used.

Morritt's on Grand Cayman also charges for electricity. But I believe they charge both owners and exchangers (owners please correct me if I'm mistaken). And it is clearly disclosed on all RCI confirmations AT THE TIME OF BOOKING. If the MC owners are now being charged an additional $175 per week above and beyond their already-high maintenance fees, I'd be very surprised...

Ok, I'll stop flaming until I get a bill at checkout...

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Ok, I'll stop flaming until I get a bill at checkout...

Do you want me to send the boys there in case things get ugly.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Do you want me to send the boys there in case things get ugly.

oh boy frank you got me, and YES

[wauhob3 Junior Member Find all posts View Profile Close wauhob3]

I just looked at my online confirmation and they changed mine too for later this month. What kills me is RCI sent a letter saying it really wasn't a one bedroom and is only a studio and I could cancel for no charge but never mentioned they have added fees. It doesn't seem like they should be able to change the fees after the exchange is confirmed. I don't mind paying if that's what I agreed to when I confirmed> For example,when I agreed to pay utilities in UK exchanges but I do when it's tacked on and changed without warning after the fact. Bootleg do we have any recourse with RCI or MC since our original confirmations say something different then the altered online one?

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

Do you want me to send the boys there in case things get ugly.

Where's Scott (Buff) when you really need him???

[Anita Junior Member Find all posts View Profile Close Anita]

Manhattan Club fees

We had a call this morning from HGVC telling us about the fees to go into effect March 31: $25 and $15.
Anita

[wauhob3 Junior Member Find all posts View Profile Close wauhob3]

We had a call this morning from HGVC telling us about the fees to go into effect March 31: $25 and $15.
Anita

I check out on April 1st so hopefully I'll only have to pay one night.

[JudyS Senior Member Find all posts View Profile Close JudyS]

Avery, thank you for the business center information!

My MC stay is 3/10-3/17, so it looks like I don't have to pay the charge. Still, I feel quite ticked off on behalf of folks here who are staying later on.

I find it very hard to believe that it is legal for the MC to add a $175 week charge after the week has been confirmed. NYC is one of the most regulated places in the world. I'll bet somewhere NYC has a law saying that the price of lodgings can't be changed after the reservation has been confirmed. Also, shouldn't RCI have a rule saying that resorts can't add fees after a week has been confirmed? There has to be some way to fight this.

The issue here isn't that the resort wants to charge mandatory fees. It's that the resort wants to charge fees that didn't exist at the time of confirmation.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

I check out on April 1st so hopefully I'll only have to pay one night.

For 1 night I would fight it. I do not think they will give you a problem for the 1 night.

If anyone has an old confirmation that does not list the fees. Hold on to it. Check in with it and fight so the extra fee charges do not get charged. If they charge you pay by Amex and dispute the charges. Keep the original confirmation for proof that you were not notified at the time of booking.

[lovetoroam Junior Member Find all posts View Profile Close lovetoroam]

Is this charge for owners as well as exchangers?
If they don't require owners to pay the fee, will they charge renters?

[kitty Junior Member Find all posts View Profile Close kitty]

I don't like additional fees charged by resorts to exchangers, and won't stay anywhere where they do. I'm not crazy about RCI but this is not their fault, it's the resort.

I also don't feel they should be able to charge those who confirmed their exchanges before the charge went into effect. If they are going to start such charges, the policy should be effective for confirmations made after xxx date, not occupancy after xxx date.

For those of you who have confirmations not listing the charge, I wouldn't pay it period, end of discussion. Does the confirmation state a a credit card is required upon check in? If not, then I don't see what they can do.

[travelSFO Member Find all posts View Profile Close travelSFO]

Does the confirmation state a a credit card is required upon check in? If not, then I don't see what they can do.

The original confirmations do state that a credit card imprint of $300 is required to check-in.

[Carol C Senior Member Find all posts View Profile Close Carol C]

RCI should have to eat this fee for everyone who has confirmed prior to that date, even if they are going to MC after that date. And RCI should be sending out email notices to all their dues-paying members about this, as it's a very popular "resort". Why doesn't RCI send such email updates about resorts in their directory when something like this happens? Why is it that Boot has to tell the select few who happen to be on t/s forums and sites? RCI sure isn't shy about sending numerous *marketing* emails...why not some actual customer service for a change?

Anyway, I have an exchange in August and it's just me going and I sure don't have a spare 25 bucks to spend per day just for the "privilege" of someone making my bed. That kitchen btw has so few amenities that they shouldn't even consider it a kitchen. JMHO of course.

[Carol C Senior Member Find all posts View Profile Close Carol C]

What a nice little bait and switch scam MC and RCI are pulling with this. $25 per day is some serious cash. You can be sure any new guest certs will have the new fees on them and they will be screwed.

This should not be allowed. My original certs have no fee but they changed the on-line confirmation. Is that legal?

Bring on the lawyers! Is that coffee I'm smelling... or a class action lawsuit?