Please make sure you can access the chat server!

[taffy19 Gold Contributor Find all posts View Profile Close taffy19]

The link you provided didn't do it either here. Both computers have same programs and same versions of everything. I reduced the security and even turned off Panda but that didn't do it either. I can go at one of the other computers so no worry. I am glad the Mac worked too.

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

I got in just fine!!!

[Guest Close Quarterbore]

Last chance to try to get in... tomorrow night is not the time to discover you can not join the chat session because of computer problems!

[SOS8260456 Moderator Find all posts View Profile Close SOS8260456]

I am not participating in Wed night's chat due to working, but I was able to get in the chat room and type hello to myself.

Lisa

[shopgirl Senior Member Find all posts View Profile Close shopgirl]

Just a big square with a small red X at the top of the screen.

[Guest Close Quarterbore]

Just a big square with a small red X at the top of the screen.

Try this to see if it helps...

http://www.timeshareforums.com/forum...=chat+problems

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

I can't get in!

If I try and enter the chat from the "Chat Room" tab, my internet shuts down and closes all the open windows. Same thing if I click on the link in the above thread.

[Guest Close Quarterbore]

OK, here is the fix...

Resolving Windows Vista AddonChat Loading Issue

AddonInteractive has identified the following issue related to a combination of issues with Java 1.6, Java 1.7, and all editions of Windows Vista.

SYMPTOMS:

If, when loading the chat room, the blue loading bar appears for a very long time, and the chat room applet never comes up, the following may help you to immediately resolve the problem. This problem is also associated with very slow page loading using Firefox, and slow eMail sending/retrieval using Thunderbird.

The following solution applies to Windows Vista users only.


SOLUTION:

The Windows Vista TCP Stack has been re-written. The following solution appears to correct many internet-related issues with Windows Vista, and seems to resolve the problem. There should be no negative effects from performing the following; but we have provided you with instructions for undoing this should you feel it necessary.

Part I: Disable TCP Autotuning

Click the Start (Windows Logo) icon
Select 'All Programs'
Select 'Accessories'
Right-Click on 'Command Prompt'
Click 'Run as Administrator'
A dialog box will ask you to confirm. Click the 'Continue' button to proceed.
Type: netsh interface tcp set global autotuning=disabled
Press 'Enter'
The message 'Ok.' should appear.
Type: exit

Part II: Empty your Java Cache

Visit Java Chat Software - AddonChat Live Demo
The Java icon will appear in your task icon list in the lower-right hand corner of your screen
Right-click the Java (coffee-cup) icon and select 'Open Control Panel'
Under 'Temporary Internet Files', click 'Settings'
Click the 'Delete Files...' button
A window titled 'Delete Temporary Files' will appear. Make sure all options are checked and click 'OK'
Click 'OK' to exit the 'Temporary File Settings' window.
Click 'OK' to exit the Java Control Panel

Part III: Empty your browser's cache

Clear your browser's cache. Visit AddonInteractive Support Center - KnowledgeBase for complete instructions.
Shut down all instances of your web browser.

That's all. You may now try to load the chat applet. If you have any questions regarding this procedure, please let us know.

This issue is likely to work itself out in the near future as future updates of Windows Vista and Java are released to the public -- once these updates have been released, your users will not be required to go through the above procedure.


HOW TO UN-DO THE ABOVE STEPS

If, for any reason at all, you need to undo the above procedure, follow these steps:

Click the Start (Windows Logo) icon
Select 'All Programs'
Select 'Accessories'
Right-Click on 'Command Prompt'
Click 'Run as Administrator'
A dialog box will ask you to confirm. Click the 'Continue' button to proceed.
Type: netsh interface tcp set global autotuninglevel=normal
Press 'Enter'
The message 'Ok.' should appear.
Type: exit

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

QB, I don't have Vista. I still have XP

[Guest Close Quarterbore]

QB, I don't have Vista. I still have XP

We will have to work on it when there is not a chat session... sorry, but finding out you have a problem during a chat is a little too late for me to do much about it

[djyamyam Senior Member Find all posts View Profile Close djyamyam]

Sorry! I haven't had a problem before getting in.

No worries. I'll just read the notes after the chat.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Sorry! I haven't had a problem before getting in.

No worries. I'll just read the notes after the chat.

If you never had trouble before try closing ewverything and shuting down then log in and try agsin. If that does not work update your java at java.com: Hot Games, Cool Apps

[Guest Close Quarterbore]

Sorry! I haven't had a problem before getting in.

No worries. I'll just read the notes after the chat.

I am still looking at the chat software providers technical info...

What version of Java do you have in your browser?

You might like the complaint this webmaster posted:

20% of my users don't CHAT because of JAVA ! - AddonInteractive Company Forums

I am fond of this one:

Bring back the old version! - AddonInteractive Company Forums

NOTE: In that thread they say " If your users are using a Microsoft virtual machine (MVM) (as I would assume is the case if you're having issues with Java released) then I would strongly advise them to discontinue it's use. The MVM is no longer supported, updated, and is often sited as a serious security risk." if that helps at all?

[Guest Close Quarterbore]

I really doubt this will work better, but see if you can log in at the following link:

TimeshareForums

[Guest Close Quarterbore]

A complete log of the chat session as well as the Q&As are posted in the library:

http://www.timeshareforums.com/forum...t-8-30est.html

If anyone would like to take a stab at cleaning up the file, please have at it as this is a direct export from the chat server and it has a lot of extanious text that could be cleaned up...

Thanks and Enjoy!