Really ticked off at Walgreens

[rapmarks Moderator Find all posts View Profile Close rapmarks]

I have had the flu, just now getting out after 10 days of not being able to do anything.
Company coming,shopping to do, also handling a lot of paperwork to move my aunts to asdsisted living.

so at 11 in the morning, i called in a refill for a perscription to Walgreens. They said it would be ready tomorrow, is that all right. I said no I need it today. They said. okay it would be ready at 2 today. Went in at 3. a girl, if she was twenty it was a stretch, said oh no that is not ready til tomorrow. We need 24 hours to refill a perscription. She said they could not fill it unless it was an emergency in less than 24 hours. She tried to tell me that no pharmacy will refill a perscription in less than 24 hours. Now this is a store in which there were 4 customers. it is out of the way for us to go there. I told her the Walgreens in Wisconsin always refills within an hour or two. I decided to refill the perscription elsewhere.

I get home, check my email. There is an email from Walgreens that the perscription was ready at 12:15, hours before I got there. This girl refused to give it to me. I called the store to complain, and everyone says, I don't know, who cares, yada, yada , yada. do you want it or not?
What kind of way to run a business!

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

That is so annoying!! You are lucky you didn't run into an insurance issue -- if you have prescription coverage, the insurance company generally will only allow one charge per XX days, depending on how the prescription is written, and most pharmacies run it through insurance when they fill it rather than when it's picked up.

Glad you are feeling better -- 10 days is a long time to be under the weather.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Walgreens must a Cendant subsidiary.

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

I am sorry for what you went through.

Some advice: never speak to the kid behind the counter. Always ask, "Am I speaking with a pharmacist ?" and request/insist and wait for an Registered Pharmacist.

[rapmarks Moderator Find all posts View Profile Close rapmarks]

I just received a second email that it is ready, after being told it was pulled from the system.
the pharmacist is very unhelpful, this 24 hour thing is probably his policy. After I was diagnosed with the flu, I sent my husband to get checked. He was given a perscription which he took to Walgreens and was told an hour and a half wait.
I went to Publix and waited 15 minutes. I called the perscription in to Publix and my Tamoxifen is ready to pick up!!!

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

I just received a second email that it is ready, after being told it was pulled from the system.
the pharmacist is very unhelpful, this 24 hour thing is probably his policy. After I was diagnosed with the flu, I sent my husband to get checked. He was given a perscription which he took to Walgreens and was told an hour and a half wait.
I went to Publix and waited 15 minutes. I called the perscription in to Publix and my Tamoxifen is ready to pick up!!!

Tell them that you are reporting the R.Ph here: Enforcing Health Care Standards - How do Disciplined Licensees Comply With Final Orders? - Medical Quality Assurance - Enforcing Health Care Standards - How do Disciplined Licensees Comply With Final Orders? - Medical Quality Assurance - Enforcing He

[wackymother Senior Member Find all posts View Profile Close wackymother]

That's ridiculous. I just went to get three prescriptions at my little neighborhood pharmacy. They filled two of them while I waited for about half an hour, and the other one was a special order and they asked me to come back tomorrow for it. This was with lots of people coming in and out, picking up and dropping off.

We also get prescriptions at our local big grocery store pharmacy, and again, nothing about this 24-hour stuff. You should write a letter to Walgreen's corporate headquarters!

Feel better soon....

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Rapster,
You are not alone:

Walgreen's Pharmacy Reviews on RateItAll

Try here: Customer service | Contact Us | Walgreens.com

[Luanne Senior Member Find all posts View Profile Close Luanne]

Wow. We always loved our local Walgreens. I only changed to Long's/CVS because they're closer and when I changed job locations it wasn't convenient to stop at Walgreen's any more.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

So sorry you had the flu. UGH!

We stopped using Walgreen's at least 10 years ago because of the uncaring staff when it came to prescriptions. Sometimes when you need it you REALLY need it.

There are other chains that at least fill regular scripts in a timely manner. Our little local place has always been good about filling while I wait when just gotta have it. Of course I always look like a trainwreck for those.

[grest Senior Member Find all posts View Profile Close grest]

Well that's nuts! We have had much better luck with our Walgreens...I would certainly leave yours. And I hope your holidays get better!

[BoardGirl Senior Member Find all posts View Profile Close BoardGirl]

I've never had to wait 24 hrs for a scrip, it's usually while you wait.

Be sure to let them know why they will no longer get your business.

[4ARedOctober Super Moderator Find all posts View Profile Close 4ARedOctober]

Wow sorry for your hassle. We use Walgreens because it is convenient...drive thru....and they fill it fast if we want it. The other local pharms are not open 24 hours and that is a major plus for us.

I would report it to corp....they will sling them a new one.

[Marti Super Moderator Find all posts View Profile Close Marti]

Walgreens

The main problem is that you only have a choice of Walgreens or Walmart
in Wisconsin Dells, with the closest CVS 50 miles away Madison Wisconsin.
So in order to get your medications refilled in Southern Florida without a lot
of hastle it looks like you may have to stay with Walgreens. Get Well Soon!

[vacation_family99 Senior Member Find all posts View Profile Close vacation_family99]

we had the same problem with Walgreens. We arrived over an hour after the prescription had been called in. We were told it would still take a couple more hours AND we were the only ones in the pharmacy area at midnight. (Niece had an ear infection so I agreed to go with my sister since we were on vacation and not familiar with the area.)

Their explanation was that everything had to go through a central processing site to verify the prescription and insurance coverage. We said we will just pay whatever the full cost is for the prescription, but that didn't help either. The local stores can't dispense the medicine until the central site sends the instructions to print the label in the store.

I avoid Walgreens whenever possible.