PLEASE Help if you can!

[flexible Senior Member Find all posts View Profile Close flexible]

What engine?... Do you still have power after the automatic shut off? If so is it still there immediately after you turn the key off then back on? Are there any CEL (check engine light) on?

Thanks

Did the vehicle undergo the Ford Recall in September/October 2007 for the hybrid battery. See if you can get a Carfax report on your vehicle.

I'm picking here, but check for a bad connection at the alternator, the battery, PCM, etc...

No, there is no power after the automatic shut off.

The Check Engine Light (CEL) DOES NOT come on. A Ford Service Manager in Oregon familiar with cases of "Master Electrical Hazard Warning Lamp" mentioned that since CEL does not come on, that all indications are that the problem is with the Hybrid Battery.

No, we did not know about the Ford Recall in September/October 2007 for the Hybrid Battery. We were traveling and our mail was forwarded to us in Singapore but maybe they toss the Ford notice thinking it was junk mail?

US Dealers checked the VIN.

From: georgeann@msn.com
Date: Wed, 5 Jan 2011 11:40:46 -0800

Hello & CC:

(Service Managers in Mexico, California, Oregon)
Luzero Munoz - Ford Customer Care Mexico City 52.55.5899.7868 Luzero.Munoz@teletech.com & sync.soporte@teletech.com
Jerico Janoras Supervisor, Ford Extended Service Protection & Premium Care Warranties 800.521.4144 Option 1

RE: Master Vehicle Electrical Hazard Warning Lamp comes on within - JustAnswer

Service Manager in Mexico thought his mechanic would work on our 2007 Ford Escape this morning and said we could call or come by at 12 noon. We did and found out the mechanic had a family emergency so Ricardo is waiting for Ford Cancun to send him a mechanic.

I posted a question on Ask Questions, Get Answers from Experts ASAP | JustAnswer and saw the answer below a few minutes ago. Does this answer make sense. Does Ford have the software required to reprogram the "battery control module (BCM)" mentioned when Keith wrote:

"The problem is the battery control module (BCM) needs to be reprogrammed as the same problem will be there even after the harness is installed. I don't know if the dealers there have the software capability to reprogram the BCM, you will have to find out."
You have received an Answer!
From Kenny Z

Tuesday, January 04, 2011 10:20 PM EST
Hi JACUSTOMER-a3ytvra-. Thank you for asking your question on JustAnswer.

I am not certain what your actual question is but from my experience ( I work on these often) for code POA27, the main battery will need to be removed and disassembled and service harness 7M6Z-14A303-B will need to be installed. The problem is the battery control module (BCM) needs to be reprogrammed as the same problem will be there even after the harness is installed. I don't know if the dealers there have the software capability to reprogram the BCM, you will have to find out. I remove these batteries all the time without any special equipment, just 2 people lift rear of battery and set on 2x4 to prop up battery then slide back and lift out. I usually set it on a bench to disassemble.

For the P1A10, This is just a sister code to the POA27 indicating the battery module is signaling a concern to the powertrain control module. Once the harness is installed and the BCM is reprogrammed it will take care of both codes. Click below for removal instructions for the battery. I follow all these steps except the engine crane.
The instructions for battery disassembly, harness install and reprogramming are included in the harness kit 7M6Z-14A303-B.

If the vehicle had recall 07B48 performed then the recall harness should be removed and the kit harness installed. I doubt it was done because usually this problem never occurs if the recall was performed.


Edited by Kenny Z on 1/4/2011 at 10:24 PM EST


IF MY ANSWER HAS BEEN HELPFUL,PLEASE CLICK THE ACCEPT TAB SO YOUR DEPOSIT IS RELEASED TO ME FOR MY EFFORTS. YOUR CARD WILL NOT BE CHARGED AGAIN,I RECEIVE NO COMPENSATION FROM DEPOSITS.BONUSES ARE APPRECIATED!!PLEASE LEAVE FEEDBACK!THANK YOU!

I am assuming this is a helpful answer so I will click "accept" with Kenny Z gets paid. I know we need to compensate the US Service Managers in addition to FordPeninsula but I guess I feel less anxious reaching out for help instead of doing nothing.

We are hopeful the answer will be a simple wire is scrunched or needs a slight adjustment.

Thank you and best regards,
(our names deleted by me)

RE: 2007 Ford Escape Hybrid

Can you PLEASE help us with our 2007 Ford Escape Hybrid?
We will provide luxury accommodations, all inclusive food and alcoholic beverages to mechanic who can help or bring the part to help + the same for your guest. Please contact (deleted by me)

Master Vehicle Electrical Hazard Warning Lamp comes on within minutes of starting car. Indicates Hybrid component fault/failure that will cause the vehicle to shutdown or fail to start. (Page 16) owner's manual.

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Vehicle is currently at http://fordpeninsula.com.mx
Ford Riviera Maya
Mza.46, Lt 1 Zona 1
Col. Ejido, Cp. 77710
Playa del Carmen
Solidaridad
Cancun, Q. Roo
Mexico
Tel. 52.984.206.3572 or 52.984.206.3573
Open 7:30 AM-6 PM CST
Service Manager, Ricardo Perez speaks ENGLISH & Spanish
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Wednesday, January 4
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PLAN: Follow TSB (Technical Service Bulletin) instructions re: Hybrid Battery wiring. Ford told us to call or come to their service center at 12 noon Wednesday. They expected to complete all TSB steps but Hybrid Battery removal because they will need to borrow the "cherry picker" from Ford Cancun. When we arrived we learned that the mechanic scheduled to work on our car had a family emergency. They are waiting for a mechanic to arrive from Ford Cancun.
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Late January 3 I posted a question on Ask Questions, Get Answers from Experts ASAP | JustAnswer Please help with 2007 Ford Escape Hybrid currently in Mexico. Ford doesn't sell Hybrid models in Mexico so we need help.
Ford Questions - Ford Escape Hybrid Master Vehicle Electrical Hazard Warning - JustAnswer
Ask Questions, Get Answers from Experts ASAP | JustAnswer
Have a Ford question? Get an answer from a verified Ford Mechanic online. Ask your Ford question now and get a response ASAP on JustAnswer. - Received answer from Kenny Z today.
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Tuesday, January 3
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Diagnostic Codes
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POA27 - "circuits de canulacion de la battery hybrid" I might have spelled the Spanish wrong.
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P1A10 or PIAIO - CCM-TBCM sist de battery hybrid"
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A Service Manager at a Ford Dealer in Oregon suggested checking air filter for Hybrid Battery, that coolant fan for Hybrid Battery is working and the electric water pump for the hybrid battery.

Ford PDC/Cancun obtained the correct technical service bulletin in Spanish late today and will be following the steps indicated tomorrow. The last step requires removing the Hybrid Battery which is very heavy and will require borrowing the equipment from the Ford Cancun dealership.

Apparently there is a known issue regarding the Hybrid Battery that was unknown to us. We believe the Hybrid Battery could have overheated, possibly blown a fuse or needs additional wrapping around wiring under it because it might have been jostled hitting so many topees (Mexican Speed Bumps) on our drive from Placencia, Belize (Southern Belize) back to Cancun/PDC and this caused the problem.

Once we identify the cause, we will hopefully identify the part(s) needed and get them to someone arriving in Cancun via plane to avoid having them go through international customs then shipped to Ford/Mexico City then Cancun.

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Monday, January 2
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Ford PDC/Cancun contacted Ford Dealer Support in Mexico City to obain more information on diagnostic codes.
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Our friend in Oregon called her local ford dealer's service manager and emailed: "He said that it is probably hot and dusty where you are. He said the rear filter from the battery (hepa) heats up and causes the Hazard warning lamp to come on. Clean out the filter. and it should be ok. He said this touble is something that happens quite abit in hot dusty weather. Maybe you drove through some dust in the hot weather."
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When we drove from Belize City to Placencia on December 18 we unfortunately took a short cut that locals said would save time and ended up on dusty unpaved roads for five hours. So this suggestion makes a lot of sense.
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Saturday, January 1 - Ford PDC/Cancun emailed diagnostic codes to our California Ford dealer who was closed for the holiday.
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Friday, December 31 - Ford PDC/Cancun communicating via email with our California Ford dealer regarding diagnostic codes. Codes obtained at Ford PDC/Cancun do not make sense to California Ford. The software for Ford PDC/Cancun probably differs from that used in USA because Ford doesn't sell or service Hybrid models in Mexico.
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Thursday, December 30
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Wednesday, December 29
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Towed our 2007 Ford Escape Hybrid to Ford PDC/Cancun
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Ford does not sell Hybrids in Mexico and the dealership´s service departments said they have only worked on 2 Ford Escapes in 3 years.
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Ford PDC/Cancun suggested we find a Spanish speaking person knowledgeable about a 2007 Ford Escape Hybrid. Ford PDC/Cancun does not have diagnostic equipment for it and they NEED a Service Manual.
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They KNOW if they need a part it will take a LONG TIME. So once they identify the part, they suggested we find someone flying to Cancun from USA to Canada to bring it. This could save the time waiting for a package to clear Mexican customs from US/Canada even if we have it shipped FedEx/DHL/UPS etc.
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Tuesday, December 28 - Same problem with "Master Vehicle Electrical Hazard Warning Lamp" coming on AND car stopping within minutes. Monday mechanics had day off so we waited for Wednesday.
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Monday, December 27 - Two mechanics at our resort that take care of the resort's vehicle fleet got the car working fine and we took it for a test drive. It was an overcast and cold day. Now (Jan 3) that we believe the Hybrid battery could be overheating this might be why it worked on December 27.
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Sunday, December 26 evening this problem first occured:
Master Vehicle Electrical Hazard Warning Lamp comes on within minutes of starting car. Indicates Hybrid component fault/failure that will cause the vehicle to shutdown or fail to start. (Page 16) owner's manual.
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VIN: 1FMCU59H57KA21329
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Vehicle mileage: 35,116 miles
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Vehicle purchased August 2006
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Warranties:
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36,000 Mile/3 year "Bumper to Bumper" warranty expired in August 2009.
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8 year/100,000 mile warranty for some Hybrid components in effect
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PREMIUM Extended Service Protection warranty was purchased and expires August 2012 or at 75,000 miles.
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August 2006 - December 26, 2010 - No problem ever with our Ford Escape Hybrid.

[flexible Senior Member Find all posts View Profile Close flexible]

You say, “Now (Jan 3) that we believe the Hybrid battery could be overheating this might be why it worked on December 27.” I ask, why did you have no problem until 26 Dec. Were there no hot days before then?

Did you find “the rear filter from the battery” to be pretty well clogged up?

Running the vehicle (first time of the day), how long before that warning light comes on? Is it ever only one minute (before overheating occurs?) Has anyone checked the coolant temperature at that first shutdown?

You say it was December 18 when you drove on dusty unpaved roads for five hours between Belize City to Placencia. But this problem first occurred on December 26 evening. Was there anything significant that took place between your arrival at Placencia on the 18th and the problem on 26 Dec.? That was a full week.
Did you fuel-up? How close to empty was it? Did you get a FULL tank?

Monday, December 27 - Two mechanics at our resort that take care of the resort's vehicle fleet got the car working fine and we took it for a test drive. It was an overcast and cold day. *** You say they got it running*** What did they do to get it working fine enough for a test drive?

Did you drive it to the resort, figuring the problem was resolved? How far was that? You affected no bad wires on the test drive nor the drive home!!! The battery didn’t overheat and shut you down.

Tuesday, December 28 - Same problem with "Master Vehicle Electrical Hazard Warning Lamp" coming on AND car stopping within minutes. Monday mechanics had day off so we waited for Wednesday.

Wednesday, December 29 Towed our 2007 Ford Escape Hybrid to Ford PDC/Cancun

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Has anyone checked to see if the coolant temperatures are above normal operating limits?

I would disconnect the fuel line and run some fuel out into a container to check for contaminants. Also check the fuel filter(s), but I'm sure those mechanics already did all that.

Thanks again. Hope this answers your questions.

18 Dec 2010 - 5hours on very dusty Road in Belize
18-25 Dec 2010 - Car parked while we on RCI Exchange TradeWinds Cruise Club
25 Dec 2010 - Placencia to Playa del Carmen/Cancun - 10 hour drive. Only option since only airline that flys Belize City to Cancun was not operating that day.

The air filter for the Hybrid Battery seemed OK. Possible causes of overheating the Hybrid Battery include the air filter, coolant fan, electric water pump motor etc.

They hope to have a technician arrive today from Cancun because the scheduled technician had a family emergency. They told us to call MANANA.

[RESORT2ME Senior Member Find all posts View Profile Close RESORT2ME]

What has been found to make anyone think the Hybred Battery had overheated?

Has anyone checked the coolant temperature at that first shutdown of the day? Has anyone checked to see if the coolant temperatures are above normal operating limits, at any time?

Running the vehicle (first time of the day), how long before that warning light comes on? When the engine shuts down, do you still have power for radio and lights? After shut down and you turn the key to off and immediately back to the on position, is there power then to radio and lights. (Don't attempt to start the engine to check this.)

IMO, all connections need to be taken loose, cleaned and reconnected. I suspect something has worked loose and not making good contact. Even the alternator cable and particularly anything connected to the Hybrid Battery.

After your Belize City to Placencia, did you fuel-up? How close to empty was it? Did you get a FULL tank?I would disconnect the fuel line and run some fuel out into a container to check for contaminants. Also check the fuel filter(s), but I'm sure those mechanics already did all that.

Monday, December 27 - Two mechanics at our resort that take care of the resort's vehicle fleet got the car working fine and we took it for a test drive. It was an overcast and cold day. *** You say they got it running*** What did they do to get it working fine enough for a test drive?

Did you drive it to the resort, figuring the problem was resolved? How far was that? You affected no bad wires on the test drive nor the drive home!!! Nothing shut you down?

MANANA? What does that really mean?

[RESORT2ME Senior Member Find all posts View Profile Close RESORT2ME]

P1A1O code

P1A1O= Battery is disabled Vehicle runs fine and will pass KOEO test with no problem until red triangle comes on and stop vehicle safely warning comes on. Vehicle will shut down and will not restart. Will not start for between 10min.-1hr.

Heres what I found online at Escape-City: P1A10 - Hybrid Powertrain Control Module - Battery Disabled

Description: This is an informational DTC and it can be set as a result of the vehicle operating with the engine disabled, the vehicle operating in the NEUTRAL for an extended period of time, or the vehicle operating with a traction battery concern.
Possible Causes: Powertrain concern
Traction battery control module (TBCM) communications concern
Traction battery system concern
Transmission is in NEUTRAL for an extended period of time while the vehicle is enabled

Diagnostic Aids: The circuit DTCs can be accompanied by the informational DTCs, and should be diagnosed first. An informational DTC without a circuit DTC may or may not indicate the actual concern and should be diagnosed as a symptom. A combination of DTCs and symptoms may help to pinpoint which vehicle subsystem is a cause of this DTC. When set in combination with DTC U0111, this DTC may indicate a concern with battery power off (BPO) circuit or loss of controller area network (CAN) communications. When set in combination with the PCM DTCs P1A0C or P1A0D and Stop Safely Now message is displayed, this DTC may indicate a concern with the powertrain system. When set in combination with the PCM DTC P1A0C, this may indicate a low traction battery voltage due to repeated unsuccessful engine start attempts. When set alone, and no DTCs are present in the TBCM or the TCM, this DTC may indicate that the transmission is in NEUTRAL for an extended period of time while the vehicle is enabled and the hybrid system shut down to protect the traction battery from discharging. Advise the customer of the conditions that may cause this DTC.

[flexible Senior Member Find all posts View Profile Close flexible]

Ford Escape Hybrid fixed in Mexico!

2007 Ford Escape Hybrid updating soon with more photos

We flew a Ford Master Service Technician also certified in Ford Hybrids to fix our Ford Escape Hybrid. Ford never notified us of the recall regarding the hybrid battery harness. Ford Motor Company does not sell or service Hybrids in Mexico.

We sincerely appreciate all the advice and help we received online.
Georgeann & Ken Knoles

[Nancy Platinum Contributor Find all posts View Profile Close Nancy]

Glad you got it fixed.

Nancy

[oldxr Junior Member Find all posts View Profile Close oldxr]

i am glad you found a technician with the proper experience to fix your escape.usually the work isnt that hard-its just knowing the tricks.

[longtimer Senior Member Find all posts View Profile Close longtimer]

Wow - You have had quite the vacation nightmare. So sorry to hear about all that happened and the difficulty you had trying to find the problem AND a fix. Hope you have some time left in your vacation to relax and unwind. You deserve a nice spa treatment right now!

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Wow, what a saga! Glad it finally got fixed, enjoy the rest of your trip!

[RESORT2ME Senior Member Find all posts View Profile Close RESORT2ME]

...
We flew a Ford Master Service Technician also certified in Ford Hybrids to fix our Ford Escape Hybrid. Ford never notified us of the recall regarding the hybrid battery harness. ...

We sincerely appreciate all the advice and help we received online.
Georgeann & Ken Knoles

Here's hoping you get satisfaction though this technician.
It is understandable that while traveling, much mail becomes junk.
Too bad you are experiencing a breakdown of something Ford has known right along.

Is there anything from Ford advising to not take these hybrids to Mexico, or anywhere for that matter?

[flexible Senior Member Find all posts View Profile Close flexible]

Here's hoping you get satisfaction though this technician.
It is understandable that while traveling, much mail becomes junk.
Too bad you are experiencing a breakdown of something Ford has known right along.

Is there anything from Ford advising to not take these hybrids to Mexico, or anywhere for that matter?

No regarding advising us not to drive Hybrids to Mexico.

RE: Mail - all mail is sent to P O Box. Post Office forwards ALL mail to man with a mailing box service I began using in 2004. I email him to look our for mail from X, Y, Z.... Hold mail from A, B, C, then he ships important stuff via DHL etc to our resort AND holds everthing else to send in box after we arrive home. I don't think it would have gotten lost.

FORD Motor Company didn't even provide the information they should have KNOWN about our car based on our VIN number even though I gave it to them in every call.

[RESORT2ME Senior Member Find all posts View Profile Close RESORT2ME]

No regarding advising us not to drive Hybrids to Mexico.

RE: Mail - all mail is sent to P O Box. Post Office forwards ALL mail to man with a mailing box service I began using in 2004. I email him to look our for mail from X, Y, Z.... Hold mail from A, B, C, then he ships important stuff via DHL etc to our resort AND holds everthing else to send in box after we arrive home. I don't think it would have gotten lost.

FORD Motor Company didn't even provide the information they should have KNOWN about our car based on our VIN number even though I gave it to them in every call.

IMO you should have traveled no problem, but for inadequate servicing. We would not cross the border due to such.

Too bad your reservations were ruined

Please... let us know all the problems found. The harness being changed-out will correct much, I'm sure. Due to this change-out, we most likely will never know about bad connection(s) otherwise, as they will be remade.

I wish you the best.