Rental from Hell (landlord's perspective)

[happymum Senior Member Find all posts View Profile Close happymum]

Meh...
i spent many years in customer service and there is a certain finesse thats needed

Yes Ride, your comments on this board often show your finesse and relationship skills.

[Ridewithme38 Senior Member Find all posts View Profile Close Ridewithme38]

Yes Ride, your comments on this board often show your finesse and relationship skills.

You guys aren't spending hundreds of your hard earned money on me...things are alot different when money is involved...remember the good old days when customer service was the #1 thing in this country?

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

[bjones9942 Senior Member Find all posts View Profile Close bjones9942]

The last few posts aside, this just sounds like a nightmare I'd have if I tried to rent! I have 30+ years working with the public, and only have one or two stories that come nowhere near the level of bizarre that this one does! Thankfully they require a credit card for deposit!

My motto: The customer is always right; until they aren't. Your status as a customer does not give you carte-blanc to be nasty, demeaning and just plain rude.

[chriskre Super Moderator Find all posts View Profile Close chriskre]

You guys aren't spending hundreds of your hard earned money on me...things are alot different when money is involved...remember the good old days when customer service was the #1 thing in this country?

Can't you just play nice?
Didn't you learn any manners that could translate to the online world?

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Can't you just play nice?
Didn't you learn any manners that could translate to the online world?

I have no idea what to do with him, he has showed he can be helpfull but then Mr Hyde comes back or is that Dr Jeykel

[JWC Super Moderator Find all posts View Profile Close JWC]

I think that Spence displayed the patience of a saint. I would have given up on her after the first few e-mails.

As far as "Ride..." goes, he is a troll that likes to stir up trouble with his endless and pointless postings.

[bnoble Senior Member Find all posts View Profile Close bnoble]

I wish you all would stop quoting people I have on Ignore...

[Presley Senior Member Find all posts View Profile Close Presley]

I think after the 4th or 5th email, I would say that it is already rented.

If she went psycho on me, I'd refund her the money with the stipulation that she never contact me ever again.

[chriskre Super Moderator Find all posts View Profile Close chriskre]

I have no idea what to do with him, he has showed he can be helpfull but then Mr Hyde comes back or is that Dr Jeykel

You know they have meds for that these days.

I wish you all would stop quoting people I have on Ignore...

Sorry Brian. Didn't mean to mess with your peace.

I think after the 4th or 5th email, I would say that it is already rented.

If she went psycho on me, I'd refund her the money with the stipulation that she never contact me ever again.

I think this is probably the best way to handle her but obviously Spence is an extremelyyyyyyyy patient guy to put up with this. He must be from the Midwest. Me, the big city girl wouldn't told her I sold it so she'd never come back again.

[akparsa Senior Member Find all posts View Profile Close akparsa]

Have you called Morritt's?

If I were you, I'd be thinking about calling Morritt's to give them some idea of what is coming.

It would probably be wise if they would take before and after photos of her room!

You can take the compassionate approach (as you mostly have all along) and tell them 'she had a serious medical issue and appears to be struggling for composure and self-control' or you be more frank and say 'she claims to have a serious medical issue and she appears to be completely crazy pants'.

Either way, it seems like a good idea to prepare them because she's not suddenly going to be a normal and happy vacationer when she reaches the island.

Anita

[Kay H Senior Member Find all posts View Profile Close Kay H]

Meh...




.if you would like an tips on further dealing with customers please let me know, i spent many years in customer service and there is a certain finesse thats needed

[Jya-Ning Silver Contributor Find all posts View Profile Close Jya-Ning]

There are risk involving in business. Enjoy the Mexico trip.

Jya-Ning

[Hobbitess Senior Member Find all posts View Profile Close Hobbitess]

You can take the compassionate approach (as you mostly have all along) and tell them 'she had a serious medical issue and appears to be struggling for composure and self-control' or you be more frank and say 'she claims to have a serious medical issue and she appears to be completely crazy pants'.

Totally agree with Anita about the fact that you've taken the compassionate and reasonable approach thus far. Not that it helps much when crazy people is just crazy. But I'm sure it is of benefit with the rest of the world. (Why, yes, Chris, I am a Midwesterner. )

Part of me thinks the picture suggestion is brilliant, but part of me wonders if that'd just get the resort down on the person renting out the unit to someone they suspect to be "completely crazy pants." Depends on how cynical the resort staff is, I guess. If they're pretty good with owners as a rule, might be worth it.

[wackymother Senior Member Find all posts View Profile Close wackymother]

Any updates?