Comcast and Bank of America

[Ridewithme38 Senior Member Find all posts View Profile Close Ridewithme38]

south of that of a moron.

Just pointing out some language idiosyncrasy

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

I'm sorry, I find that to be factually inaccurate, you see, i grew up in NY, actually Long Island to be specific and still live there! The term for unintelligent New Yorkers is, "Southern Transplants", I've never lived in the south, so it is factually inaccurate to call me "dumber than dirt."

I grew up in NYC and in 50+ years have never heard that terminology.

How about we say you are dumber than lint?

I have had the pleasure of knowing many very intelligent "southerners" that would put you to shame.

Be careful. As you know we do not take slurs lightly here. Almost anything else goes.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

I believe Conchman used to say, "Never argue with an idiot. They'll just bring you down to their level and beat you with their experience."


- - - - - -
& DISH will be sending us a new receiver.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

The replacement DISH receiver arrived today and it is now working.

Our UPS driver said he had delivered five or six today.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

While I was on the landline with BOA, BOA called on my cell.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

No end in sight . . .

I got an automated cell phone call from Comcast/Xfinity yesterday evening, saying I needed to call a phone number to get information on the easiest way to return our leased equipment, the equipment I returned in person March 28, and have a receipt for, and a final billing for, showing they owe us twenty bucks.

Like an idiot, I called the number, for the purpose of setting them straight, but after a few minutes of burning my cell phone time I discovered it was just another way of taking a number from their little red thingie on the wall when you visit them in person.
- - - - - -
Then this morning I got an email from CenturyLink, saying they had adjusted our $106.88 bill down to $26.

The problem is, it was in response to another customer's similar complaint, and it gave me their name, account number, and phone number.

So much for that privacy notice they send us every year.

There's no way our bill could ever be $106.88, for two phone lines and Internet that had prior to our vacation rate been $65-ish.

Figuring they were giving me figures for the other customer, I looked online anyway, and shur nuff, our bill had been $106.88.

Why, or why it is now $26, could not be decipered by a CPA.

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Not to slight BOA, I was looking for a payment I made, or didn't make, in January, three credit card accounts ago, and I saw that they double-billed us for the fraudulent charges. For some reason they entered the three fraudulent charges again, as Fraud Dispute on the statement where the actual fraudulent charges were, and then credited them just once.

Payments and Other Credits
01/08 01/10 WALGREENS #6143 CHATTANOOGA TN 1951 6323 -504.95
01/08 01/11 NIJU FOOD & GAS, LLCL CHATTANOOGA TN 7548 6323 -25.00
01/08 01/11 KFC K365003 00400176 CHATTANOOGA TN 2343 6323 -19.50

01/08 01/09 WALGREENS #6143 CHATTANOOGA TN 1951 6323 504.95
01/08 01/10 NIJU FOOD & GAS, LLCL CHATTANOOGA TN 7548 6323 25.00
01/08 01/10 KFC K365003 00400176 CHATTANOOGA TN 200818073841 2343 6323 19.50
01/10 01/10 FRAUD DISPUTE 9391 504.95
01/11 01/11 FRAUD DISPUTE 5362 19.50
01/11 01/11 FRAUD DISPUTE 5412 25

That'll take a month to straighten out.

[bravesfan Member Find all posts View Profile Close bravesfan]

that'll make you think twice about waiting 3-4 months to review those charges!

[catwgirl Contributor - Bronze Find all posts View Profile Close catwgirl]

Whoa. I am not easily offended, nor am I from the South. But I was very offended by this post.

To be fair, i can't think of a single person who would associate the 'southern' with intelligence, now don't get me wrong, this isn't a crack at the members on here who are smart in spite of being southern, just pointing out the effects of decades upon decades of inbreeding and trailer park lifestyles

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Here is a taste of Comcast Customer Disservice. It has been more than 2 months since we stopped service and I returned our equipment. I have been contacted by them a half-dozen times asking me to return our equipment, the last time by someone who said he is with a third-party, but would get it straightened out.

Re: Web Form Submission: Billing/General Inquiry (KMM13931873V68839L0KM)
Comcast ECARE-Augusta to you - yesterdayMore Details
From: Comcast ECARE-Augusta
To: Me
Bcc:.
Date:Mon, Jun 4, 2012 11:23 pm.

Dear (Me),

Thank you for contacting Comcast, home of the Customer Guarantee. My
name is Dennis and you have reached Xfinity TV email support. I will do
my best to assist you with your concern.

I understand that you have you have a credit $19.86 as stated on April
1st billing statement. In relation to this, you have not yet received
your refund check. I know it is important to address your concern
immediately in order to know when are you going receive your refund
check. It is my pleasure to provide you information take you a step
further in resolving your concern. Rest assured that we, at Comcast, are
dedicated to provide you quality service and will diligently work to
resolve all issues in a timely manner.

(Me), please take note that a refund is a credit balance owed to a
customer after an account is disconnected and the customer is no longer
receiving service. However, a refund can also be when a customer has
made a payment prior to installation of service and a credit balance is
owed. The refund will be released within 15 business days from the date
an account is disconnected or from the last date a payment posted.

Refunds will be in a form of a check and will automatically be sent to
the mailing address listed on the account. Otherwise, it will be
delivered to the service address (where service was installed).

There are some situations when a refund will not be processed.

1. Unreturned Equipment
2. The refund amount is greater than $500.00 (Manual refund)
3. The account is indelinquency status

As part of our Comcast Customer Guarantee, you can always contact us at
your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY
(1-800-934-6489) or by going online through the chat link provided
below.

https://www.comcastsupport.com/chatentry/

To ensure that the time you will spend online is as short as possible, I
suggest that you have the following pieces of information ready:

1. Name on the account
2. Address where service is provided
3. Telephone number associated with the account
4. One of the following:
4.1 Last four digits of the account holder's Social Security Number
4.2 Account Number
4.3 Last payment date and amount
4.4 Services listed on the account

We appreciate you sharing your concerns as we continue to strive for
complete customer. For future reference, please take note of this case
number: 10293094.

Thank you for choosing Comcast. We value your business and have a great
day, (me).

Sincerely,

Dennis
Comcast Customer Care Specialist

********************************
The response contained in this message is intended for the addressee
only and may vary from other responses depending on geography,
promotional campaigns or other factors. If you are not the intended
recipient of this response, please delete this message. Any unauthorized
use or dissemination of the information contained in this message is
prohibited.



Original Message Follows:
------------------------
The following information was submitted from the Comcast Web site:
Re: Web Form Submission: Billing/General Inquiry

Name: me
Address: deleted
City: deleted
State: deleted
Zip: deleted

Home Phone: deleted
Email: deleted

-
Problem: Billing/General Inquiry

Comments:
Your statement on 04/01/12 said we have a credit balance of $19.86, but
we have not received a refund yet.

Please send it.

Thanks.

Me

-
Browser: Netscape
OS: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0;
GTB7.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152;
.NET CLR 3.5.30729)

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Dear (Me),

Thank you for contacting Comcast, home of the Customer Guarantee. My
name is Kristine and you have reached Xfinity TV Email Support. I
appreciate the time you took to email us regarding your refund inquiry.

I understand that you have not received the credit balance of $19.86 on
your account. I completely know how important it is to obtain the refund
the soonest time possible as this will help you settle other household
bills and better manage your expenses. It will be my pleasure to guide
you on how refund check requests are processed.

(Me), please be reminded that refund checks are processed no later than
the earlier of the next billing cycle following resolution of the
request, or 30 days (whichever is earlier); or, the return of Comcast
owned equipment if service is disconnected.

Offering our customers the most effective possible support is a priority
at Comcast. We appreciate that you have given us this opportunity to
communicate with you and we want to address your concerns as quickly as
possible. Please be advised that refund check request requires live
interaction. For your security, more account verification is needed
before any billing requests can be made. For your convenience, please
speak with one of our local office representatives. Listed below is the
contact information of the nearest local office for your address.

Center Name: Port Charlotte
Address: 22266 Edgewater Drive
Port Charlotte, FL 33980
Phone Number: 941-625-6000
Hours: Monday-Friday: 8:00 A.M. - 6:00 P.M.

Since it is likely there are several service centers near you, you can
determine which one is most convenient to you by following this link:

http://www.comcast.com/Corporate/sho...reLocator.html

Once you access the site, enter your address and ZIP Code, and then
click Find. If the system cannot determine your service center location
by your address, you may be asked for more information to clarify your
location.

To ensure that the time you will spend over the phone is as short as
possible, I would suggest that you have the following pieces of
information ready:

1. Comcast Account Number.
2. Last four digits of the Social Security Number associated with the
Account.
3. Service address, Account name, and Phone number;
4. Date and amount of last payment made.
5. A list of Comcast services that is installed in your home.

Please note that the payee for any refund check is the subscriber name
listed on the account in the applicable billing system. Comcast is not
permitted to issue a check in a different person's name.

As part of our Comcast Customer Guarantee, you can always contact us at
your convenience 24 hours a day, 7 days a week by calling
1-800-COMCAST/1-800-XFINITY or going online at:

https://www.comcastsupport.com/chatentry/

Please take note of this reference number should you contact us back
regarding the same issue. Your reference number is 10293094.

Thank you for choosing Comcast. We appreciate you sharing your concerns
as we continue to strive for total customer satisfaction. We value your
business and have a great day, James.

Sincerely,

Kristine
Comcast Customer Care Specialist

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Not to slight BOA, I was looking for a payment I made, or didn't make, in January, three credit card accounts ago, and I saw that they double-billed us for the fraudulent charges. For some reason they entered the three fraudulent charges again, as Fraud Dispute on the statement where the actual fraudulent charges were, and then credited them just once.

Payments and Other Credits
01/08 01/10 WALGREENS #6143 CHATTANOOGA TN 1951 6323 -504.95
01/08 01/11 NIJU FOOD & GAS, LLCL CHATTANOOGA TN 7548 6323 -25.00
01/08 01/11 KFC K365003 00400176 CHATTANOOGA TN 2343 6323 -19.50

01/08 01/09 WALGREENS #6143 CHATTANOOGA TN 1951 6323 504.95
01/08 01/10 NIJU FOOD & GAS, LLCL CHATTANOOGA TN 7548 6323 25.00
01/08 01/10 KFC K365003 00400176 CHATTANOOGA TN 200818073841 2343 6323 19.50
01/10 01/10 FRAUD DISPUTE 9391 504.95
01/11 01/11 FRAUD DISPUTE 5362 19.50
01/11 01/11 FRAUD DISPUTE 5412 25

That'll take a month to straighten out.

I was always suspicious that BOA did not handle everything properly in the closing of the two accounts and the forwarding of balances to the new accounts. As you can see, I suspected some of the fraudulent charges got snuck forward.

I have contacted them before and they keep saying everything was done correctly.

I had a relatively slow evening this week, so I speadsheeted the 268 transactions between 12/16/11 and 3/15/12, and compared that to the total of payments I made for those transactions.

Turns out we paid one $15 late fee too much (one did not get reversed).

I let it go for a couple of days, then decided, what-the-hey, and started a string of emails to BOA via their online message center. Three times I explained everything, what they would have to do to see we paid too much, and three times they stonewalled it. The fourth time they told me I had to call in to take care of stuff like that.

First call, the rep stonewalled it, and then disconnected me when I asked for a supervisor.

I called again, and went through the ten minutes of menu and waiting. This time a guy said I needed a billing analyst, that I should have gotten one the first time, and he stayed on the line until she was on the line.

I explained everything again, probably for the tenth time. I waited through about five minutes of silence, and then she said she saw where an entry was made appearing to reverse a $15 late fee, yet it was included in the balce that was carried forward when a new account was started.

Geesh, that was easy.



She said she took care of it, but it has not posted yet.
- - - - - -
Comcast has continued to stonewall the refund of our account balance, money that never was theirs to begin with, and gave me a list of hoops to jump through to get it back.

I suggested maybe we need to look into how much money they have retained doing that, and forwarded that email to the FL AG.

[M. Henley Class President Find all posts View Profile Close M. Henley]

Sure

Wanna bet it is straightened out?

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

Wanna bet it is straightened out?

06/25/2012 LATE CHARGE ADJUSTMENT Type Fees -$15.00

[JLB Please excuse me, I'm a Dick. Not a moron just a Dick Find all posts View Profile Close JLB]

I just got a call from Comcast, to which I immediately said, "Oh, you must be the American calling from Ft. Myers."

Startled, she said, "I'm not American, but I am calling from Ft. Myers."

The request for the refund check is being processed and may take 10-15 days, because it has to "go up north." Contrary to one opin in this thread, folks up north must be slower.

I did not mentioned that I am up north.

So, assuming that is done, it only took three months and many emails.