Tweet
Look at this reply in the blog:
Sure does sound like a TS salesman!
exAOLemployee03 22 hours ago
[comment buried, show commenthide comment] + 0 diggs Ahh memories, I used to work at AOL in Jacksonville, FL when I released in 03 for "gaming" an account or in reality making too much money. I could understand the reason why the CSR did not want to let the caller go. AOL pays by accts saved (24 hr-$1.50, 30 days-$3.00, 60 days-$4.50 and 90 days-$7.50 with hourly pay-$8.00) for each acct that stays active, do the math $7.50x 50 saved acct daily x 10 working days=$3750.00 One of AOL's policies are the "three no's and go" in other words callers would have to state "no, I want to cancel" rather than "cancel". If we felt that the call did not go anywhere, quickly read the cancel disclosure and move on. AOL employees were trained to use the callers acct (Merlin and saves buddy) or background noise (i.e. kids in the background "ma'am I realized you have children, have you ever set up you Childs account using parental controls" and so on) for a sell. AOL was a great place to work, if you love being an a$$ to most of the callers like that caller, if you follow the third party training provided were considered a "Saves Specialist" pros was receiving the bonus paycheck. Cons dealing with applying sells technique with pissed of customers. The guy above trying to cancel the account, s**t that call in the AOL world is considered mild. AOL sucks!!! sorry for the guy
[comment buried, show commenthide comment] + 0 diggs Ahh memories, I used to work at AOL in Jacksonville, FL when I released in 03 for "gaming" an account or in reality making too much money. I could understand the reason why the CSR did not want to let the caller go. AOL pays by accts saved (24 hr-$1.50, 30 days-$3.00, 60 days-$4.50 and 90 days-$7.50 with hourly pay-$8.00) for each acct that stays active, do the math $7.50x 50 saved acct daily x 10 working days=$3750.00 One of AOL's policies are the "three no's and go" in other words callers would have to state "no, I want to cancel" rather than "cancel". If we felt that the call did not go anywhere, quickly read the cancel disclosure and move on. AOL employees were trained to use the callers acct (Merlin and saves buddy) or background noise (i.e. kids in the background "ma'am I realized you have children, have you ever set up you Childs account using parental controls" and so on) for a sell. AOL was a great place to work, if you love being an a$$ to most of the callers like that caller, if you follow the third party training provided were considered a "Saves Specialist" pros was receiving the bonus paycheck. Cons dealing with applying sells technique with pissed of customers. The guy above trying to cancel the account, s**t that call in the AOL world is considered mild. AOL sucks!!! sorry for the guy
Comment