Contact comcast or Apple?

[Kay H Senior Member Find all posts View Profile Close Kay H]

My comcast email acc't was hacked and comcast caught it and froze my account. About 10 emails were attempted, some to known people and some to unknowns, but to my knowledge none went thru. My comcast acc't is under dh's acc't but my own email address. I tried to change my password on line but too many complications. Long story short, I had to go to a comcast "store" and show proof of dh's ss# and then call camcast's security assurance again and change my password". So far so good.

As of now I can both send and receive email on my computer but can only receive it in my ipad. I'm guessing it is a settings problem but my settings are exactly the same as. Dh's. So I'm not so sure. Any advice from anyone?

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Get an independent email account like Yahoo or Gmail. If you ever leave Comcast you will have to leave that account-with an independent email you never have to change.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Kay, when I was recently in Aruba, I had the same send receive problem. I got an error message I believe. I googled the error message and was able to find the fix online. I changed the setting on the iPad and that fixed the problem. When I returned home, I changed the setting back and it worked.

HTH

[Nancy Platinum Contributor Find all posts View Profile Close Nancy]

On your IPad, I think you have to change your password to the new one if you haven't yet done that. Go to settings, mail, contacts, calendar, then select Comcast, then scroll down to password. (Hope this is correct, I don't have Ipad, so using IPhone.

Nancy

[Kay H Senior Member Find all posts View Profile Close Kay H]

Ok. I followed Tony G's advice and opened a G mail acc't. I had already put my new password in the comcast email settings but did it again several times to be sure. I tried googling the error message but google didn't help me out. My outgoing server is "SMTP" without the quotes. My error message says "SMTP kayhXXXX@smtp.com.net" is incorrect. My email address does not include the letters smpt. My settings are exactly the same as DH's. I called the Apple store today and a non tech could not help me so I guess I'll have to call again on Monday or get my rear end down there after Christmas.

Thanks for your suggestions but i am open to any more.

Pat G, id the out going server for the iphone smtp? If so i'll give you a phone call and maybe we can work it out together.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Ok. I followed Tony G's advice and opened a G mail acc't. I had already put my new password in the comcast email settings but did it again several times to be sure. I tried googling the error message but google didn't help me out. My outgoing server is "SMTP" without the quotes. My error message says "SMTP kayhXXXX@smtp.com.net" is incorrect. My email address does not include the letters smpt. My settings are exactly the same as DH's. I called the Apple store today and a non tech could not help me so I guess I'll have to call again on Monday or get my rear end down there after Christmas.

Thanks for your suggestions but i am open to any more.

Pat G, is the out going server for the iphone smtp? YES If so i'll give you a phone call and maybe we can work it out together.

We are talking both iPhone and iPad ….

Go to settings then Mail, Contacts, Calendars

then choose Comcast - Mail

it should read

INCOMING MAIL SERVER

Host Name mail.comcast.net
User Name kayhXXXX
Password ********

OUTGOING MAIL SERVER
SMTP mail.comcast.net > (hit this little arrow)

PRIMARY SERVER
mail.comcast.net On > (hit the little arrow)

Server (ON)

OUTGOING MAIL SERVER
Host Name mail.comcast.net
USER NAME kayhXXXX
Password *******


Under the PRIMARY SERVER there could also be
OTHER SMTP SERVERS

I have two others listed there…one is AT&T SMTP Server that I had to use at a particular resort in Aruba…


Hope this helps.
Otherwise, call me.

[Kay H Senior Member Find all posts View Profile Close Kay H]

Pat, that is what my settings say. I think it won't accept my new password unless there is a place to EDIT my info. I think it expects my old pw. Is there an EDIT blank?
.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Pat, that is what my settings say. I think it won't accept my new password unless there is a place to EDIT my info. I think it expects my old pw. Is there an EDIT blank?
.

No place to edit. Just take out the old password and plug in the new.

[Kay H Senior Member Find all posts View Profile Close Kay H]

Thanks, Pat. I already did that about 10x. I guess I'm off to the apple store on Thurs. i'll let you know the outcome. It is probably something simple that I just don't see.

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

Thanks, Pat. I already did that about 10x. I guess I'm off to the apple store on Thurs. i'll let you know the outcome. It is probably something simple that I just don't see.

Well how about this...there is a place to in the outgoing to "add server". Why not try to add in your "new settings" there and see if it will work.

[taffy19 Gold Contributor Find all posts View Profile Close taffy19]

Kay, would this help you? See #4 under other. I can use GoDaddy or the Apple iCloud server (instructions). Apple will help you but also any store that sells Apple stuff too but not before Christmas as they may be too busy. The Apple guys and gals are always very helpful but so is the gang at Best Buy too.