Can't open 'email'

[JoAnn Senior Member Find all posts View Profile Close JoAnn]

As of yesterday afternoon I can not open my email to access my email (does that make sense?) When I hit 'email' it opens up 'my mailbox', then when I click on "in" to see what emails have come in, a message box pops up that the Earthlink mail box has encountered a problem and must close...which it does. Now I can't even write any emails!

I have tried to copy what I see when I go to the bottom to see what the problem is, but it won't let me copy that!

This all happened after I received an email when I allowed a sender (who I was expecting an email from) to be added to my address book. Does anyone have any ideas of what I am to do?? TIA

[tonyg Goomba & Super Moderator Find all posts View Profile Close tonyg]

Call Earthlink and tell them your problem, then get a hotmail or yahoo web email free for a more portable and permanent address.
For other suggestions, please specify if your Earthlink mail is web based or outlook.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Try shuting down your computer and restarting it.

[JoAnn Senior Member Find all posts View Profile Close JoAnn]

Thanks to all of you. I can now access my email, but ONLY if I bypass the one email that seems to be the cause of the problem. If I even try to delete that email I can't go any further But I have been able to get my emails and just let that one go to the bottom, so it doesn't mess things up.

I will take your advice and set up another email account ASAP and then dump Earthlink. One thing on Earthlink...I can not always get all the graphics/pictures, and when I try to send them, no one else gets them!! Very frustrating

Frank, I did reboot...to no avail. I think it is something in that one email that is causing the problem.

[arlene22 Senior Member Find all posts View Profile Close arlene22]

Best to run a virus check while you're at it! You never know what was in that problem email... Good luck!