Email locks up Earthlink mailbox

[JoAnn Senior Member Find all posts View Profile Close JoAnn]

Tonight, again, I've gotten an email that locks up my email program. I can't open the email and then I get a message that says that "Earthlink Total Access Mailbox has encountered a problem and needs to shut down." Then, do I want to notify Microsoft or not? Then it just shuts down. This has happened 3 or 4 times before and eventually, when I get more emails and move this one down the line, I can start reading my emails...but not the one that started the problem. I've rebooted, but it remains. Any suggestions? TIA.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

You might have to many old emails stored on your computer and they are eating up your memory. Try deleting the old emails.

[ronandjoan Senior Member Find all posts View Profile Close ronandjoan]

try webmail

We have Earthlink also and had a lot of trouble with TotalAccess last fall - turns out the preogream kind of disconnected itself off our computer -???

you can
1. Call Earthlink for help, do you know the 800 numebr?
2. Use Webmail meanwhile
3. try again later

JOAN

[Ryne08 Senior Member Find all posts View Profile Close Ryne08]

Delete old e-mail send, saved, read and recently deleted e-mail.

This should free up some space.

[JoAnn Senior Member Find all posts View Profile Close JoAnn]

Frank...I periodically delete all my old emails from all sections(saved, sent and trash). The ones I want to keep, I put in 'drafts' or some other folder..otherwise..it's bye bye.

I do use my webmail when I can't access the regular mailbox, but there is an email in there that I want to read because it has to do with renewing something I want to renew and I can't even read it!! Very frustrating. I will call Earthlink tomorrow. I just can't figure out what triggers this strange change of events.