Verizon customers may want to OPT OUT of Customer Proprietary Network Information

[4ARedOctober Super Moderator Find all posts View Profile Close 4ARedOctober]

Sneaky sneaky......Verizon just sent me a notice in my latest wireless bill which I just happen to read this time. If we don't want our information shared (numbers called, how we use our phone, etc) then we must OPT OUT for each of our wireless numbers. I called 1-800-333-9956 to opt out. It says in the statement that unless one opts out within 30 days of the notice then we agree to let our information be shared.


Customer Proprietary Network Information Frequently Asked Questions


Customer Proprietary Network Information Frequently Asked Questions

Q1. What is CPNI?

A. Customer Proprietary Network Information (CPNI) is information created by virtue of the relationship between a carrier and a customer, including the quantity, technical configuration, type, destination, location, and amount of use of a customer's telecommunications services purchased (including specific calls a customer makes and receives) and related local and toll billing information. It does not include published information such as one's name, address or telephone number.

Q2. Why does Verizon Wireless need my consent?

A. Verizon Wireless needs to share your CPNI with our affiliates, agents and parent companies in order to better provide to you the full range of the Verizon Companies' communications related products and services. The Federal Communications Commission requires that we obtain your consent to do so.

Q3. If I give my consent, what can Verizon Wireless do with my information?

A. With your consent, Verizon Wireless will be able to share your CPNI with our affiliates, agents and parent companies. Sharing such information will enable us to collaborate on how to better serve your telecommunications needs.

Q4. Can I change my mind about giving consent?

A. A customer has the right at any time to withdraw its previously-given permission to share CPNI by notifying Verizon Wireless via fax to 866-745-4661 or email to cpni-notices@verizonwireless.com.

Q5. How am I affected if I decide not to provide my consent?

A. The inability to share your CPNI may make it more difficult for Verizon Wireless to work with our affiliates to offer you new communications-related products and services in the future. However, your decision to disallow the sharing of CPNI will not affect the services that you currently obtain from the Verizon companies.

[m61376 Senior Member Find all posts View Profile Close m61376]

Thanks- glad I saw your post!

[dougp26364 Senior Member Find all posts View Profile Close dougp26364]

Thanks,

We've opted out on all our lines. I'll make sure the kids know about this as well.

[kjsgrammy Junior Member Find all posts View Profile Close kjsgrammy]

Thanks for sharing! Just opted out for our two cell phones. Glad someone reads the notices, as all I do with them is toss them in recycling!!

[riverdees05 Platinum Contributor Find all posts View Profile Close riverdees05]

Is there any way to do the opt out by email or must you call? What about if you have another carrier, who do you call? I guess I need to start looking at all the things included in my cell phone bill.

[mlbyron Junior Member Find all posts View Profile Close mlbyron]

I just got that in my bill also, I didn't act on it. Now, since you posted I did opt out. Since then I found this interesting article:
Scammers target your cell phone records

thanks, Mary

[shorts Senior Member Find all posts View Profile Close shorts]

Glad you posted. I get my bill electronically so I never see any of the inserts. Thanks!

Vicki