Just Signed Up For FIOS

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

My FIOS is being installed tomorrow, therefore, I may/may not be reachable via email.

Just an FYI.

Beags

well? It took 6 hours to install mine. I figure you've got to be playing with your FIOS by now!

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

well? It took 6 hours to install mine. I figure you've got to be playing with your FIOS by now!

,,,,,,,,,,,,,,,,,oh that I could be.

They were scheduled to arrive between 8am-12noon. At 12:09 I called. I got an autocall back at 1:09. Then I got the automatic "your phone call cannot be completed" message (the one with the haughty British voice broad) and they were the originating call source !!!
At 2:57 I got a call asking me if I could be home between 8-12 noon tomorrow again. I said, "I will when monkeys fly out of my behind". They knew I was pissed. So, my terms, I told them to be here next Tuesday at exactly 0800. Not 0805 or any 8-12 span.
They agreed.
We'll see.
At least I got my vacuuming and washing done.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

,,,,,,,,,,,,,,,,,oh that I could be.

They were scheduled to arrive between 8am-12noon. At 12:09 I called. I got an autocall back at 1:09. Then I got the automatic "your phone call cannot be completed" message (the one with the haughty British voice broad) and they were the originating call source !!!
At 2:57 I got a call asking me if I could be home between 8-12 noon tomorrow again. I said, "I will when monkeys fly out of my behind". They knew I was pissed. So, my terms, I told them to be here next Tuesday at exactly 0800. Not 0805 or any 8-12 span.
They agreed.
We'll see.
At least I got my vacuuming and washing done.

I'm sorry I know you are pissed. but the monkeys did me in.

You must have been pissed if you were cleaning.

Reminds me of my DirecTV upgrade. Systems down all day the day they were scheduled and I get a call the next day that they are at my house where am I? At least they came back at my convenience. and so obviously is Verizon for you.

PS If I were Verizon I'd be afraid NOT to.

[JWC Super Moderator Find all posts View Profile Close JWC]

I have had Verizon FIOS for 2 1/2 years now and I love it. Our city was the first city in the US that was wired for FIOS. At the time I got it, installation and the first month's service was free. They even came out to the house later on and replaced my router with a wireless one at no charge and let me keep the original router.

[Beaglemom3 Senior Member Find all posts View Profile Close Beaglemom3]

Tah Dah !

Well, here I am on FIOS. Soooooooooooooo fast !

Thank you everyone who posted with their opinions. You're all correct.

Now I can hunt down those great exchanges even faster.

[arlene22 Senior Member Find all posts View Profile Close arlene22]

[quote=falmouth3;192099][quote=arlene22;189447] The only things I don't like about it are 1) no MSNBC channel and 2) the caller id/call waiting feature no longer works on my phone.

I get MSNBC on channel 83. Are you sure you don't get it?

Sue

Nope I even called. Don't have it. I have several channels of CNBC and several CNNs, but not one MSNBC... Miss my morning Joe...

[JWC Super Moderator Find all posts View Profile Close JWC]

We just signed up for that package. Have had it for a couple of weeks now (haven't gotten the free tv yet). In general we are very pleased. We also switched from DSL. The only things I don't like about it are 1) no MSNBC channel and 2) the caller id/call waiting feature no longer works on my phone. One of these days I will call them about it. I only think about it when I get a beep and I'm already on the phone with someone else then!

We have MSNBC on channel 83 and call waiting works just fine on our phone.

[Hoc Super Moderator Find all posts View Profile Close Hoc]

We have MSNBC on channel 83 and call waiting works just fine on our phone.

We have it on channel 84, no problems with call waiting. My experience was similar to Beags' with regard to installation. I've found that their customer service pretty much sucks, even though I enjoy the TV/phone/internet service.

1. Called and signed up. Was given several websites to visit and accept the terms prior to installation. Set installation up between 8 and 12 1 week plus Wednesday after getting the call. Went and made arrangements to be home from work that morning.

2. Went online to review and accept the terms. Got a message that my telephone number was wrong. It wasn't.

3. After 2 days of the error message, I called customer service. Was put on hold for about 2 and a half hours (I just put it on speakerphone and waited), until my phone ran out of juice. Similar "on hold" experience for a day.

4. Finally, after 4 days, the website recognized my phone number. I checked the details, and my installation was set up between 8 and 5 on Thursday. I tried to change the date online, and was advised to call.

5. I called customer service, and after about 15 minutes on hold, I got someone. He tried to fix the problem, but ultimately said he could not, and that I would have to call a different number the next day in order to fix it.

6. I called the next day, and ws told that she could not change it, but that I would get a call back in the next 24 hours to fix the problem.

7. No call. I tried calling back 2 days later, and hung up after an hour on hold. At this point, it was the Monday before installation. Finally, I decided to just take another full day off work in order to get the installation over and done with.

8. The day before installation, I got an advice of change. It showed the FIOS service to be installed, but showed cancellation of my distinctive ring feature. I called immediately to say that I did not want to cancel that feature and did not want to lose that number, which I have had for the past 10 years. The man on the phone (with a strong Indian accent) told me that the distinctive ring feature had not been cancelled.

9. The next day, FIOS was installed. It took a good 5 hours. That night, friends who tried to call me on my distinctive ring number got a message that the number had been disconnected.

10. I called back that evening about the distinctive ring number and was told (with some surprise by the person on the phone, again with an Indian accent) that, amazingly, the distinctive ring feature had, indeed, been cancelled. I was also told that I would have to call the next day, since the call center had no access to my records to reinstate the distinctive ring service.

11. I called back the next day, and the distinctive ring was reinstated (thankfully with my original number).

12. Yesterday, I got a notification of a change in my service, adding the distinctive ring feature for another $6 a month. I am awaiting the "installation" charge for that service on my bill this month (I'm sure it will be there) so that I can spend another couple of days on hold to fix that problem.

I love the FIOS service, the speed and particularly the Video On Demand feature of the TV service. I am awaiting notification on how to get my free TV. That will probably be another hassle. But I do like the service itself. I just hope nothing goes wrong, so that I don't have to deal with Verizon "customer service" again.