Uninstall of Norton necessary?

[bigfrank Administrator Find all posts View Profile Close bigfrank]

I think this may be too complicated for me....maybe I will have someone else do it for me.

You might have the option to Call or email Symantic on how to remove it by step by step directions. If you email them please post here the directions and good luck may the force be with you

[jericap Super Moderator Find all posts View Profile Close jericap]

I emailed them, so hoepfully they will respond as their email states "within 24 hours". Will let you know

[jericap Super Moderator Find all posts View Profile Close jericap]

Here's the response from Symantec:
--------------------------------------------------------------
Response (Meenakshi Pandita) - 02/11/2008 09:15 PM Hello Jeri,

Thank you for contacting Symantec Technical Support.

I understand from your message that you need assistance in uninstalling Norton Internet Security (NIS) 2008 from your computer.

In order to uninstall NIS 2008 from your computer, you need to download the Norton Removal Tool. Please follow the steps provided below to resolve the issue:

Title: 'Download and run the Norton Removal Tool'
Document ID: 2005033108162039
Web URL:
Download and run the Norton Removal Tool

NOTE: The Norton Removal Tool will remove Norton products related to the 2003, 2004, 2005, 2006 2007, and 2008 version.

Please let me know when the issue is resolved, we look forward to your reply to assist you better.

Regards,

Meenakshi Pandita
Symantec Technical Support

I also had called my cousin who did computers, she told me the same thing..get the tool from the website.

I did a web search and sites are saying that it is the best thing that Norton has come up with in a long time. Every site I found states it does a good job of removing it from your computer.

I will put this on my agenda to do tonight

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Here's the response from Symantec:
--------------------------------------------------------------
Response (Meenakshi Pandita) - 02/11/2008 09:15 PM Hello Jeri,

Thank you for contacting Symantec Technical Support.

I understand from your message that you need assistance in uninstalling Norton Internet Security (NIS) 2008 from your computer.

In order to uninstall NIS 2008 from your computer, you need to download the Norton Removal Tool. Please follow the steps provided below to resolve the issue:

Title: 'Download and run the Norton Removal Tool'
Document ID: 2005033108162039
Web URL:
Download and run the Norton Removal Tool

NOTE: The Norton Removal Tool will remove Norton products related to the 2003, 2004, 2005, 2006 2007, and 2008 version.

Please let me know when the issue is resolved, we look forward to your reply to assist you better.

Regards,

Meenakshi Pandita
Symantec Technical Support

I also had called my cousin who did computers, she told me the same thing..get the tool from the website.

I did a web search and sites are saying that it is the best thing that Norton has come up with in a long time. Every site I found states it does a good job of removing it from your computer.

I will put this on my agenda to do tonight

I missed your post that you got a response. I emailed them also and got a response with in the hour..

To uninstall Norton product use the Norton Removal Tool, which is designed to remove left over Norton files and registry entries that may be interfering with the Norton installation. Please refer the link below to use Norton Removal tool:

Title: 'Download and run the Norton Removal Tool'
Document ID: 2005033108162039
> Web URL:
Download and run the Norton Removal Tool

NOTE: The Norton Removal Tool will remove Norton products related to the 2003, 2004, 2005, 2006 and 2007 version.

-- Search and Delete 'Symantec' related folders and files.

1. Click on "Windows Key" and select Control Panel
2. Double click on Folder options.
3. Click on View Tab
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and folders." 6. Click on Apply
7. Click on OK.

Now, search for and delete all Symantec folders (If you can find any of these).

1. Click on "Windows Key" and select Computer.
2. Double click on C Drive
3. Go to the following locations and delete the following folders.

C:\Program Files\Norton AntiVirus
C:\Program Files\Norton Internet Security
C:\Program Files\Norton Personal Firewall
C:\Program Files\Common Files\Symantec Shared
C:\ProgramData\Symantec

-- Finish by cleaning up the Registry:

CAUTION: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Please see the document linked below for details on making a backup of your registry:

Note: Please be informed that the steps provided for Windows XP in the document provided below also applies to Windows Vista also.

Title: 'Backing up the Windows registry'
Document ID: 199762382617
>> Web URL:
> Backing up the Windows registry

NOTE: These keys may not exist on all computers. If either or both exist,please delete them as instructed.

1. Hold the "Windows Key" and press the letter "R"
2. Type REGEDIT into the Run dialog box when it comes up and then click OK. The Registry Editor will open.
3. Navigate to and select the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key: HKEY_CURRENT_USER\Software\Symantec
6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click on File in the top toolbar and then click Exit.

NOTE: If you are receiving "Access denied" message while deleting any particular registry entries, I would request that set the permission for that registry entry and then proceed deleting registry entries. For more information please refer the link below:

Title: 'Error: "Error Deleting Key: Cannot Delete "<Registry Key Name>":Error While Deleting Key"'
> Document ID: 2002112506314039
>> Web URL:
Error: "Error Deleting Key: Cannot Delete "<Registry Key Name>": Error While Deleting Key"

At this point, your system should be completely clean of Symantec products.

With these details we will be in a better position to troubleshoot this issue for you.

We look forward to your reply to assist you better.

Thanks and Regards,

Vanitha.C
Symantec Technical Support

Disclaimer Note:

[jericap Super Moderator Find all posts View Profile Close jericap]

Thanks Frank...you received a better response than I. I'm glad you posted yours. I decided to wait until the weekend to uninstall Norton. This way in case of a hiccup in the process I have the time to devote to it.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Thanks Frank...you received a better response than I. I'm glad you posted yours. I decided to wait until the weekend to uninstall Norton. This way in case of a hiccup in the process I have the time to devote to it.

I removed it on 2 of the 3 computers so far with out a hitch.

This is just another reason why I hate Norton, It should not be so hard to remove something.

[jericap Super Moderator Find all posts View Profile Close jericap]

did you remove it recently?? How long did it take you?

[bigfrank Administrator Find all posts View Profile Close bigfrank]

did you remove it recently?? How long did it take you?

under a min to download with Cable and about a min to uninstall.

[The Conch Man Past Goumba President & BigFrank's Cigar Buddy! Find all posts View Profile Close The Conch Man]

Hurray for Frank!!!! Now get rid of A O L !!!!!!

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Hurray for Frank!!!! Now get rid of A O L !!!!!!

I do not use Aol my wife does.

[jericap Super Moderator Find all posts View Profile Close jericap]

I did it!!!
Not a problem...and I'm running smooth as silk!
The scan is running now, so far it found 4 threats!

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

I removed it on 2 of the 3 computers so far with out a hitch.

This is just another reason why I hate Norton, It should not be so hard to remove something.

Frank -

just for kicks, why don't you open the Registry and see how many keys to Norton/Symantec are still lurking in your system.

From the Start menu, select "Run" and enter "Regedit". Then do Ctl-F and search on "Norton", "NAV". and Symantec, and see how many keys are still in the registry.

****

Important note: Don't edit the registry unless you know what you are doing. My suggestion above is just intended to help you assess how completely NAV has been removed from the system.

[jericap Super Moderator Find all posts View Profile Close jericap]

I know Frank's away and I did it what you said..I have 4 files all together when I did the search. Not sure if I should delete them.

HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_NAV CfgWiz
HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_NAV CfgWiz

HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_URLLSTCK.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{E39D1C8 1-7E76-4d84-9F25-E2CC76EC050B}


This is what i found...I am assuming it is safe to delete the above? Yes?

[T. R. Oglodyte Moderator Find all posts View Profile Close T. R. Oglodyte]

I know Frank's away and I did it what you said..I have 4 files all together when I did the search. Not sure if I should delete them.

HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_NAV CfgWiz
HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_NAV CfgWiz

HKEY_CURRENT_USER\Software\Webroot\SpySweeper\Star tup\2_URLLSTCK.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{E39D1C8 1-7E76-4d84-9F25-E2CC76EC050B}


This is what i found...I am assuming it is safe to delete the above? Yes?

Don't delete them! You shouldn't edit a registry unless you're sure of what you're doing; I don't know for sure those are safe to delete, so I suggest you leave them. Maybe someone else will chime in who knows for sure.

Actually that looks like a pretty clean removal - much better than I got when I removed Norton several years ago. After running the removal tool from the site, I still had about 20 registry entries. It appears that Symantec has greatly improved the removal tool.

[jericap Super Moderator Find all posts View Profile Close jericap]

okay...I will leave them.

The scan removed 34 potential threats, most of which were cookies. But Norton usually only picked up 4 each week.