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Haven't heard Roomba mentioned here recently but I just want to applaud irobot for their excellent customer service. This is the 2nd time I've had to contact them for a problem and they courteously solved the problem on the phone.
My roomba has been working ok on my tile floors but on my carpet it just goes a little and then stops. The motor runs but the roomba doesn't move and the dirt collects behind the filter instead of in the cup.
The gentleman had me take the cup off and check to see if the brushes go around. Voila, no brush movement. Then he had me remove the brush and check to see if there was a little yellow cap on the end. Voila,no yellow cap. He ordered it for me (2 in a pack for $5.99 plus shipping. It took all of 10 minutes and at a cost of $6+.
Now I can clean my floors again.
__________________
Kay H
My roomba has been working ok on my tile floors but on my carpet it just goes a little and then stops. The motor runs but the roomba doesn't move and the dirt collects behind the filter instead of in the cup.
The gentleman had me take the cup off and check to see if the brushes go around. Voila, no brush movement. Then he had me remove the brush and check to see if there was a little yellow cap on the end. Voila,no yellow cap. He ordered it for me (2 in a pack for $5.99 plus shipping. It took all of 10 minutes and at a cost of $6+.
Now I can clean my floors again.
__________________
Kay H
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