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Breach of data at TJX is called the biggest ever...45.7 million, at risk....

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  • Breach of data at TJX is called the biggest ever...45.7 million, at risk....

    Breach of data at TJX is called the biggest ever - The Boston Globe


    Oh Great!!!!.........


    Breach of data at TJX is called the biggest ever
    Stolen numbers put at 45 .7 million
    By Jenn Abelson, Globe Staff | March 29, 2007

    At least 45.7 million credit and debit card numbers were stolen by hackers who accessed the computer systems at the TJX Cos. at its headquarters in Framingham and in the United Kingdom over a period of several years, making it the biggest breach of personal data ever reported, according to security specialists.

    Breaking News Alerts .....While details are still sketchy, TJX said unauthorized software placed on its computer systems stole at least 100 files containing data on millions of accounts from systems that process and store transaction information in Framingham and Watford, United Kingdom. Moreover, TJX believes the hackers last year had the capability to steal payment card data from its Framingham system as transactions were being approved. Even the files TJX tried to protect through encryption may have been compromised because the company believes the hackers had access to the decryption tool.

    "It's the biggest card heist ever," said Avivah Litan of technology consulting firm Gartner Inc. " It's done considerable damage."

    TJX, the discounter that operates the T.J. Maxx and Marshalls chains, also said in a regulatory filing yesterday that another 455,000 customers who returned merchandise without receipts had their personal data stolen, including driver's license numbers.

    The filing provided the first detailed accounting on the breach since TJX publicly disclosed the problem in mid-January. TJX spokeswoman Sherry Lang said about 75 percent of the compromised cards were expired or had data in the magnetic strip masked, meaning the information was stored as asterisks rather than numbers. But the true extent of the damage likely will never be known, Lang said, because of the methods used by the intruder and file deletions by TJX done in the normal course of business.

    "We do not know who took this action and whether there were one or more intruders involved," the filing states. "We are engaged in an ongoing investigation of the computer intrusion."

    "There's a lot we may never know and it's one of the difficulties of this investigation," Lang said.

    The disclosure yesterday comes days after a ring of thieves was arrested in Florida and charged with using stolen credit card numbers to buy more than $8 million worth of gift cards and electronics, allegedly using data from TJX.

    TJX, which runs more than 2,500 stores worldwide, is facing an investigation by the Federal Trade Commission and numerous lawsuits from individuals and banks.

    In yesterday's filing, TJX for the first time identified Dec. 18 as the date when it first learned of suspicious software on its computer system and provided the most extensive timeline to date of the problem. TJX believes its systems were first accessed in July 2005 and on subsequent dates in 2005 and from mid-May 2006 to mid-January 2007. No customer data was stolen after Dec. 18, 2006.

    On Dec. 19, the company said, it hired General Dynamics Corp. and IBM Corp. to investigate, and by Dec. 21, they determined a hacker broke into the computer systems and remained active there. The next day, TJX notified the federal authorities, and by Dec. 27 it was confirmed that customer data had been stolen. On Jan. 3, company officials and the US Secret Service met with its contracting banks and payment card and check processing companies to discuss the computer intrusion. On Jan. 13, the company publicly disclosed the breach.

    Later that month, TJX presented a briefing to a multistate group of attorneys general and the Federal Trade Commission. In February, the company found evidence that the intrusion of its systems happened earlier than it previously reported.

    TJX yesterday said it is sending letters to the estimated 455,000 customers whose driver's license numbers, state identification numbers, or military identification numbers and names and addresses were believed to have been stolen. TJX's Lang said yesterday the company will offer credit monitoring for customers whose driver's license numbers or state identification numbers are the same as their Social Security numbers.

    The security breach has already cost the retailer $5 million for the investigation and new computer security, among other efforts, but TJX said it cannot yet estimate total losses. This case represents one of the most aggressive and widespread data security breaches ever, according to several security specialists. The Federal Trade Commission has struck more than a dozen settlements with businesses following data security breaches.

    "These guys perpetrated a perfect crime," Ken Steinberg , chief executive of Savant Protection Inc. a Nashua maker of security software, said of the TJX case. "This is what scares the living daylights out of everybody. And this one won't be the last."
    Angela

    If you change the way you look at things, the things you look at change.

    BTW, I'm still keeping track of how many times you annoy me.

  • #2
    Pat
    *** My Website ***

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    • #3
      What ever happened to the good old days of using cash? Now it seems, if you do use cash, the "cashiers" don't even know what to do with it.

      Of course, if you try to use only cash, you will live a very dull and boring life without being able to do all those wonderful things that require a credit card number. I guess it is the chance we take.


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      • #4
        I felt safe thinking I hadn't shopped at those stores for a year. But they say the data breach goes back to July 05...and I was a regular at those stores (they have good imported jams, coffees etc on sale often). I hope whatever credit card I used is one of the ones I've trimmed. Good luck to us all in this "improved" computer era!
        "Every gun that is made, every warship launched, every rocket fired signifies, in the final sense, a theft from those who hunger and are not fed and those who are cold and are not clothed."
        -- Dwight D. Eisenhower

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        • #5
          Originally posted by Carol C
          I felt safe thinking I hadn't shopped at those stores for a year. But they say the data breach goes back to July 05...and I was a regular at those stores (they have good imported jams, coffees etc on sale often). I hope whatever credit card I used is one of the ones I've trimmed. Good luck to us all in this "improved" computer era!
          I know.....and it's also Marshalls. I stop in there all the time, because it's so close to my house. I have purchased tons of stuff from those two stores, since 05.
          Angela

          If you change the way you look at things, the things you look at change.

          BTW, I'm still keeping track of how many times you annoy me.

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          • #6
            Me too. I love TJMaxx and Marshall's, they're among my favorite stores. But...I'm thinking that I haven't made a big credit card purchase from them for at least a year, just jars of jam or boxes of Harry and David candy.

            Oh, who am I kidding? I'm sure my cc number's in there.

            So what are we supposed to do? Cancel our credit cards?

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            • #7
              Wacky

              So what are we supposed to do? Cancel our credit cards?
              I'm not planning on canceling mine. I'm going to watch them closely, and make sure no unauthorized charges show up.
              Angela

              If you change the way you look at things, the things you look at change.

              BTW, I'm still keeping track of how many times you annoy me.

              Comment


              • #8
                I thought there was a time limit on how long a company could keep credit / debit card information. If there is, and TJX breached the rules, I trust somebody high up the management tree will be out of a job. More likely somebody much lower down will be made the fall guy.

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                • #9
                  This breach also affects Canadian customers of Winners/Homesense. Many people have been sent new credit cards by the banks. A real pain as it means having to notify any automatic payment plan vendors. I spent close to an hour trying to notify my cell phone company of the change. I would be curious to know what proportion of the population was affected. I would think that it would be very high as they are very popular stores.

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                  • #10
                    my credit union notified us last month and proactively gave all new cards to it's members with a letter that explained the breach. I thought that was great customer service and appreciated their efforts!

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                    • #11
                      Originally posted by Keitht
                      I thought there was a time limit on how long a company could keep credit / debit card information. If there is, and TJX breached the rules, I trust somebody high up the management tree will be out of a job. More likely somebody much lower down will be made the fall guy.
                      I didn't read the article but if the spyware was on their computers for an extended period of time, this could have been a slow drain of information over several years rather than one massive hit. Sort of like the teller who steals money from the bank at a rate of a couple hundered dollars every week for 40 years rather than the bank robber who takes his in one big hit.

                      What it all boils down to is cost cutting. The job of protecting that information could be done better but, in the name of profits the most cost effective measures are often taken rather than doing it the best way.
                      Our timeshare and other photo's at http://dougp26364.smugmug.com/

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                      • #12
                        We got one of their letters, to notify that our name, address and driver's license number were compromised.

                        It's a very unsatisfactory letter -- all they do is suggest you take advantage of the once-a-year free credit report that you're entitled to under U.S. law.

                        "When you receive your credit report, please review it carefully.... If you have any trouble understanding your credit report, call the credit bureaus at the numbers given on their reports. Their staff will review your report with you...."

                        You'd think they'd have a team at TJX to field calls and help out, but they don't.

                        We're boycotting their stores from now on.

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                        • #13
                          I have two banks that also sent us letters and replaced our cards. Now I keep getting pop ups on secure web sites about their certificates being expired or not yet validated???.

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