I currently have started the process of donating / transferring our TS through Donate for a Cause (DFC). This is my first experience in doing this. To help others who are looking for a way to rid themselves of their TS or want to know more about DFC, I will provide some information regarding my experiences with DFC as I progress through this process. First I would like to state my one fixed week TS is located at Orange Lake Country Club Villas in Kissimmee, FL. (south of Orlando). After some serious reservation in entering the market of trying to rid ourselves of our TS, due to MANY rip offs out there, I stumbled over DFC while listening to Dave Ramsey and Clark Howard, which they both recommended DFC. I conducted some research on the Internet with BBB, State Government advocacy agencies, Timeshare Forums, TUG etc., before I decided to work with DFC. I will point out I received great advice from this forum and consider it a great asset in the TS world.
I contacted DFC via their web site and they were quick to respond to my inquiry of wanting to donate our TS. Our dialog continued via emails and the DFC specialist was very considerate of my concerns and forthcoming in answering my questions / concerns and providing information regarding the donation process, to include the total cost to us with breakdown. After many email exchanges, I purposely delayed in committing ourselves to allow me to do some needed research. After a couple of months or so, I reconnected via email with DFC with intensions of making a commitment with them. This time I had a different DFC specialist, which I quickly learned she was reserved in providing me information, she wasn't as sensitive to my concerns, as responsive to my concerns / questions / wishes as the previous specialist. I attribute this difference as to be two different individuals because the information provided me were the same. However, the first specialist was more forthcoming and helpful. After I re-initiated contact via email with DFC, I received a prompt response and I requested to conduct our business via email as much as possible due to my very crazy schedule (NOT normal). The DFC specialist (2nd) was not sensitive to my request and basically would not answer my questions via email but would tell me to call her. After a few emails and no headway being made this way, I was able to call this DFC specialist. Initially she was very reserved, cold, short in statement, insensitive almost to the point as if she didn't care and it seemed like she couldn't provide complete answers to my questions due to the lack of knowledge. After a couple of phone conversations with her, she started to seem more like the first DFC specialist (almost). She was able to explain the process with me, provide the total cost to us, approx. $2,600 plus & next year’s maintenance fees, payment options such as $1,000 down & balance due by closing (she indicated they would be flexible according to what was best for us and DFC); we shall see. She was quick to send us all the paperwork via email for us to review and complete. We completed the paperwork and sent it back to her via email the following week. Now everything is being done through email for the most part (???). Initially she must have had a bad few days. Approx. a few days after she acknowledged she received our completed paperwork, she calls me and I provided her our $1,000 down payment as I requested to do this via phone. DFC provides paperwork to make your payment (s) that you send back to them. I didn't feel comfortable with that process so I requested to do it over the phone. I expressed to her that I would like to make several payments on the balance due as we go through the process and that it could be a little while before we could pay off the balance due. She indicated that would be ok but also stated the balance due would be due at closing which should be sometime in December 2011. The day after I made our initial payment, according to my DFC specialist, Resort Closing Inc. (company that conducts closings of TS donations to DFC), had sent me a welcome letter via email. I indicated I had never received it. I very well could have, it could have been in my "junk mail" and was deleted. However, after a couple of email exchanges with my DFC specialist, I finally received an email the following week (2 days ago) from Resort Closing Inc. with my welcome letter. The welcome letter included a "Deed of Gift" for us to complete, notarize and return back to Resort Closing Inc. Along with the welcome letter we received information for us to go on Resort Closing web site to allow us to follow the whole process; allowing us to know where we are at in this process. They also provided us the balance due. What I am about to say next I found interesting. It also stated if the balance due is not paid in 30 days; the account will be turned over to collections. WOW!!! The DFC specialist told me basically we could pay what we could and the amount remaining would have to be paid by closing. From what I was told, we should close sometime in December 2011. Now Resort Closing Inc. is basically stating something different!! Like I have stated we just received this information a couple days ago, which I have some questions I intend to ask. This is where we are at in the process. Please feel free to ask questions and/or provide feedback. I will continue to update this post as we progress through this process.
I contacted DFC via their web site and they were quick to respond to my inquiry of wanting to donate our TS. Our dialog continued via emails and the DFC specialist was very considerate of my concerns and forthcoming in answering my questions / concerns and providing information regarding the donation process, to include the total cost to us with breakdown. After many email exchanges, I purposely delayed in committing ourselves to allow me to do some needed research. After a couple of months or so, I reconnected via email with DFC with intensions of making a commitment with them. This time I had a different DFC specialist, which I quickly learned she was reserved in providing me information, she wasn't as sensitive to my concerns, as responsive to my concerns / questions / wishes as the previous specialist. I attribute this difference as to be two different individuals because the information provided me were the same. However, the first specialist was more forthcoming and helpful. After I re-initiated contact via email with DFC, I received a prompt response and I requested to conduct our business via email as much as possible due to my very crazy schedule (NOT normal). The DFC specialist (2nd) was not sensitive to my request and basically would not answer my questions via email but would tell me to call her. After a few emails and no headway being made this way, I was able to call this DFC specialist. Initially she was very reserved, cold, short in statement, insensitive almost to the point as if she didn't care and it seemed like she couldn't provide complete answers to my questions due to the lack of knowledge. After a couple of phone conversations with her, she started to seem more like the first DFC specialist (almost). She was able to explain the process with me, provide the total cost to us, approx. $2,600 plus & next year’s maintenance fees, payment options such as $1,000 down & balance due by closing (she indicated they would be flexible according to what was best for us and DFC); we shall see. She was quick to send us all the paperwork via email for us to review and complete. We completed the paperwork and sent it back to her via email the following week. Now everything is being done through email for the most part (???). Initially she must have had a bad few days. Approx. a few days after she acknowledged she received our completed paperwork, she calls me and I provided her our $1,000 down payment as I requested to do this via phone. DFC provides paperwork to make your payment (s) that you send back to them. I didn't feel comfortable with that process so I requested to do it over the phone. I expressed to her that I would like to make several payments on the balance due as we go through the process and that it could be a little while before we could pay off the balance due. She indicated that would be ok but also stated the balance due would be due at closing which should be sometime in December 2011. The day after I made our initial payment, according to my DFC specialist, Resort Closing Inc. (company that conducts closings of TS donations to DFC), had sent me a welcome letter via email. I indicated I had never received it. I very well could have, it could have been in my "junk mail" and was deleted. However, after a couple of email exchanges with my DFC specialist, I finally received an email the following week (2 days ago) from Resort Closing Inc. with my welcome letter. The welcome letter included a "Deed of Gift" for us to complete, notarize and return back to Resort Closing Inc. Along with the welcome letter we received information for us to go on Resort Closing web site to allow us to follow the whole process; allowing us to know where we are at in this process. They also provided us the balance due. What I am about to say next I found interesting. It also stated if the balance due is not paid in 30 days; the account will be turned over to collections. WOW!!! The DFC specialist told me basically we could pay what we could and the amount remaining would have to be paid by closing. From what I was told, we should close sometime in December 2011. Now Resort Closing Inc. is basically stating something different!! Like I have stated we just received this information a couple days ago, which I have some questions I intend to ask. This is where we are at in the process. Please feel free to ask questions and/or provide feedback. I will continue to update this post as we progress through this process.
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