Off to a rough start here at Morritt's, day 1 :(

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Had a crappy travel day on a flight filled with screaming kids followed by an interminable wait/long line at the car rental place (screaming kids now running around), finally get to Morritt's to find they are checking us into a Tortuga unit not the Grand, like they thought I might not notice. Then try to tell me we've been upgraded to a 2 bedroom because they are sold out at the Grand. Uh...... I have a confirmation for a 2 bedroom at the Grand. After almost an hour the moved us to a 1 bedroom at the Grand since I couldn't do the stairs in the Tortuga unit. Supposedly moving us to a 2 bedroom tomorrow. And they jerked around so long at the front desk that the dive shop was closed by the time we were done. We left with nothing but an apology. Actually not really an apology. Called RCI, no joy there, either - apparently we would have to leave the resort for RCI to refund an exchange fee or do anything at all. RCI says it's the resort's obligation to honor the confirmation, resort says RCI screwed up.

I am reminding myself that the management here has always been an issue, I come for the beachfront location and not the service. And what's up with these wristbands? I can't really do anything with it can I? What happens if I take it off?

I clearly need some unwinding time.

[Luanne Senior Member Find all posts View Profile Close Luanne]

Take a deep breath. Is the bar still open?

[GrayFal Silver Contributor and supermoderator Find all posts View Profile Close GrayFal]

You don't need the bracelet.

This reminds me of the time I was "walked" from the Royal Sands. They did upgrade me to an oceanfront at the Islander.

It is certainly annoying. And I have actually never heard of this happening.

Hope tomorrow is a better day. Remind yourself of the view you will have when you wake up in the morning.

[wackymother Senior Member Find all posts View Profile Close wackymother]

Today will be better, I bet. Have a wonderful time despite the frustrations!

[chriskre Super Moderator Find all posts View Profile Close chriskre]

Oh wow, that sucks.
Maybe it's some RCI hate since they are moving to II.
Sorry you're off to a rocky start but hopefully all will be better today.
Enjoy that gorgeous view. I'm jealous.

[suskey Senior Member Find all posts View Profile Close suskey]

Speak with the resort manager. Demand(in a nice way) something for your inconvenience. Free buffet breakfast for everyone..drink coupons. They should do something for you!!
Hope the rest of your time at Morritt's is stress free!!!

Susan

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Take a deep breath. Is the bar still open?

lol, Luanne. The bar was open. It was Karaoke night. We decided to skip it
But I did get a nice half hour or so on the beach looking at the stars, worked like a charm!

[StressCadet Senior Member Find all posts View Profile Close StressCadet]

This happened when my sister was there...but they took the 1bd. They were comped free energy charge, wifi AND resort credit. They should have offered you something.

[bigfrank Administrator Find all posts View Profile Close bigfrank]

Let them know that you are a moderator at Timeshares forums and you will be giving them a negative review which you have already started

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

This happened when my sister was there...but they took the 1bd. They were comped free energy charge, wifi AND resort credit. They should have offered you something.

oh, yes, I remember that!
We are being moved to a 2 bedroom this afternoon. I booked the two bedroom so we could sleep oceanfront and after the week I had leading into this I'm damn well going to do it!

Frank, I didn't do that when we checked in and I hate to play that card, but I probably should have.

Off to our private afternoon dive, things are looking up

[jackio Gold Contributor Find all posts View Profile Close jackio]

oh, yes, I remember that!
We are being moved to a 2 bedroom this afternoon. I booked the two bedroom so we could sleep oceanfront and after the week I had leading into this I'm damn well going to do it!

Frank, I didn't do that when we checked in and I hate to play that card, but I probably should have.

Off to our private afternoon dive, things are looking up

Glad to hear it! Enjoy the rest of your stay.

[shorts Senior Member Find all posts View Profile Close shorts]

You don't need the bracelet.

Pat,

Security threw people out of the infinity (Grand) pool last week because they didn't have wrist bands on. It was believed they were not staying here at the resort since they didn't have bands on so they were asked to leave.

[Glitter Brunello Super Moderator Find all posts View Profile Close Glitter Brunello]

Pat,

Security threw people out of the infinity (Grand) pool last week because they didn't have wrist bands on. It was believed they were not staying here at the resort since they didn't have bands on so they were asked to leave.

Morritt's could do a whole lot better in the friendly department - they appear to have alienated all their neighbors, including the Reef and anyone else they don't own. We plan to go to Tukka's one night and although they have a free shuttle, Morritt's won't let them pick up here so we have to hoof it over to the Reef. I'm not going to wear that stupid bracelet. If they want to throw me out of the pool, fine by me (not that I'm planning on spending on time in there anyway, and the hot tub is cold to boot). Showing security a room ought to do the trick, the wristbands are ridic.

[shorts Senior Member Find all posts View Profile Close shorts]

Yeah, we don't care much for the bracelets either. Who told you that Morritts wouldn't let Tukka pick up here? We saw their van here at the front door last week. How many people are in your group? When do you plan to go? We have a car and are planning on Tukkas one evening but haven't decided what night yet.

[lawren2 Malibu Beach Barbie & A Super Moderator Find all posts View Profile Close lawren2]

Oh I remember THAT trip. Last one with ex and his brother. No room at the inn...They demanded 2BR Grand and ended up being two side by side one bedrooms on ground floor at Grand. I have since stayed in the same unit that had been converted to a two bedroom. Very odd set-up but far better company.

I seem to remember we got free wi-fi, tokens for the laundry and comped a dinner at Davids.

I did not wear my bracelet last March but am not a pool user. Tukka could pick up at that point but I believe they charged you a ridiculous amount to call them.

I am hoping your stay improves and that the diving clears you of that negative energy. Remember if you look for things to bother you, you are very likely to find them. Go to the yoga class.