Tweet
Sunset World, formerly The Sunset Group
We bought a timeshare with the Sunset Group on a 1 plus 3 bi-annual basis at the Sunset Lagoon resort in Cancun, Mexico 3 years ago, costing about $12500. Interestingly, they have now changed their name to Sunset World, presumably because when searching for Sunset Group on the internet there are a whole load of complaints about them! We were verbally promised that if ever we needed to sell our investment the Sunset Group would always buy it back, probably at a greater price than we paid as the units were increasing in value all the time and were very sought after! They even showed us documents relating to a resale they’d just done where the seller had indeed made a profit on his initial investment!
They also offered us $500 on the day to bank our studio with them to rent out, and told us that in the future if, for any reason, we could not use it, then we could rent it out through them, we just had to contact them and ask them to bank one of our weeks. We were informed of these assurances by three separate sales representatives, one of them the manager, on the day of the presentation.
When we couldn’t use our studio during the first year we asked the Sunset Group to rent it our for us, but were informed that they did not rent out owners´ apartments and we would have to go through a separate company at our own expense!
We have never been able to use the timeshare due to changed circumstances after we returned home. After a year, the time they state you must own the timeshare, (and also the cut off time for filing an official complaint through the US authorities!), we contacted the Sunset Group and asked them to buy it back as they had promised. We were informed that they were not repurchasing at that time! However, our request would be considered in the future!
We have tried relentlessly over the past 2 years to get the group to repurchase it, with always the same answer, their inventory is full but we will be added to a list! A very long one I would imagine!
We also paid $500 to an independent company who promised they had buyers waiting and could sell it with no problem, also no joy! Since advertising it 2 years ago the price has been dropped dramatically, now on an ´Open to Offers´ basis but there is still no interest!
In hindsight we realise how stupid we were to buy in the first place but the offers of free gifts and a chance to spend our week’s holiday using their luxurious facilities had tempted us into attending their presentation in the first place. The sales team made it look very attractive, a solid investment! (we also wrote this as a reason for buying!) and were very persuasive, employing high pressure sales techniques at the presentation.
I feel compelled to warn anybody out there similarly tempted by their persuasive offers not to be drawn in and to stay well away from this company. I intend to warn as many people as possible about the Sunset Group and would ask anybody else who has been scammed by them to do the same. I would also welcome any comments and think that we can maybe get more results as a group. I have set up an email account for people to contact me with their views.
sunset world-formerlysunsetgroup-*************@hotmail.co.uk
Thanks for reading this
Anna-Marie
They also offered us $500 on the day to bank our studio with them to rent out, and told us that in the future if, for any reason, we could not use it, then we could rent it out through them, we just had to contact them and ask them to bank one of our weeks. We were informed of these assurances by three separate sales representatives, one of them the manager, on the day of the presentation.
When we couldn’t use our studio during the first year we asked the Sunset Group to rent it our for us, but were informed that they did not rent out owners´ apartments and we would have to go through a separate company at our own expense!
We have never been able to use the timeshare due to changed circumstances after we returned home. After a year, the time they state you must own the timeshare, (and also the cut off time for filing an official complaint through the US authorities!), we contacted the Sunset Group and asked them to buy it back as they had promised. We were informed that they were not repurchasing at that time! However, our request would be considered in the future!
We have tried relentlessly over the past 2 years to get the group to repurchase it, with always the same answer, their inventory is full but we will be added to a list! A very long one I would imagine!
We also paid $500 to an independent company who promised they had buyers waiting and could sell it with no problem, also no joy! Since advertising it 2 years ago the price has been dropped dramatically, now on an ´Open to Offers´ basis but there is still no interest!
In hindsight we realise how stupid we were to buy in the first place but the offers of free gifts and a chance to spend our week’s holiday using their luxurious facilities had tempted us into attending their presentation in the first place. The sales team made it look very attractive, a solid investment! (we also wrote this as a reason for buying!) and were very persuasive, employing high pressure sales techniques at the presentation.
I feel compelled to warn anybody out there similarly tempted by their persuasive offers not to be drawn in and to stay well away from this company. I intend to warn as many people as possible about the Sunset Group and would ask anybody else who has been scammed by them to do the same. I would also welcome any comments and think that we can maybe get more results as a group. I have set up an email account for people to contact me with their views.
sunset world-formerlysunsetgroup-*************@hotmail.co.uk
Thanks for reading this
Anna-Marie
Wish I could get out of it.
Comment